The correct answer is to use a Mobile Device Management (MDM) solution to configure kiosk mode. This is because Android kiosk mode single app deployment locks the device to one custom business app, preventing access to other apps or system settings, which is exactly what the field tablets require. On the CompTIA A+ Core 1 220-1201 exam, this scenario tests your understanding of enterprise mobility management and dedicated device provisioning—a common trap is assuming a factory reset or standard settings can achieve this level of restriction, but only an MDM can enforce the necessary policies and lock the device. A helpful memory tip is to think of “MDM as the bouncer” that keeps the device focused on one app and blocks everything else.
220-1201 Mobile Device Application Support Practice Question
This 220-1201 practice question tests your understanding of mobile device application support. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is deploying 50 company-owned Android tablets for field workers. The tablets must only run a single custom business app and prevent users from accessing any other apps or settings. Which configuration method should the technician use?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use a Mobile Device Management (MDM) solution to configure kiosk mode.
This question covers Android enterprise deployment and kiosk mode. Kiosk mode (or single-app mode) is designed to lock a device to one app, ideal for dedicated-use devices. Factory reset or standard settings cannot achieve this level of restriction.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Enable 'Developer options' and set the app as the default launcher.
Why it's wrong here
Incorrect. Developer options are for testing and do not provide persistent, secure lockdown.
✓
Use a Mobile Device Management (MDM) solution to configure kiosk mode.
Why this is correct
Correct. MDM can enforce kiosk mode, locking the device to a single app and blocking other functions.
Related concept
Read the scenario before looking for a memorised answer.
✗
Perform a factory reset and install only the custom app.
Why it's wrong here
Incorrect. A factory reset does not prevent users from installing other apps or accessing settings.
✗
Remove the Google Play Store app from the device.
Why it's wrong here
Incorrect. Removing the Play Store does not block access to pre-installed apps or settings.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1201 question in full detail.
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Mobile Device Application Support — This question tests Mobile Device Application Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Use a Mobile Device Management (MDM) solution to configure kiosk mode. — This question covers Android enterprise deployment and kiosk mode. Kiosk mode (or single-app mode) is designed to lock a device to one app, ideal for dedicated-use devices. Factory reset or standard settings cannot achieve this level of restriction.
What should I do if I get this 220-1201 question wrong?
Identify which 220-1201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A technician is deploying several Android tablets for use as point-of-sale (POS) terminals. The tablets must run a custom POS app in kiosk mode, preventing users from accessing other apps or settings. Which configuration method should the technician use?
medium
A.Enable Developer Options and set the app as the default launcher.
B.Install a third-party launcher and hide all other apps.
✓ C.Use a Mobile Device Management (MDM) solution to configure kiosk mode.
D.Root the tablets and modify the system partition to block other apps.
Why C: This question tests knowledge of mobile device management (MDM) and kiosk mode deployment. The correct approach is to use an MDM solution to lock the device into a single-app kiosk mode, which is a standard enterprise feature for dedicated devices.
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This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.
Question Discussion
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