The answer is that the user account used for scanning does not have write permissions to the folder. This is the most likely cause of an access denied error because the scan-to-network-folder function requires the printer to write a new file into the shared directory; simply having read access or the correct folder path is insufficient. On the CompTIA A+ Core 1 220-1201 exam, this scenario tests your understanding of NTFS and share-level permissions, often appearing as a trap where the path and credentials look correct but the write permission is missing. A common memory tip is to think of the printer as a user that must be granted "Modify" or "Write" on the folder’s security tab, not just the sharing tab. Remember: to scan, you need to write—so always check the folder’s permissions, not just the path.
220-1201 Multifunction Devices Practice Question
This 220-1201 practice question tests your understanding of multifunction devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user tries to scan a document to a network folder from the multifunction printer, but receives 'Access Denied' error. The printer has been configured with the folder path and credentials. What is the most likely issue?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user account used for scanning does not have write permissions to the folder.
Scan-to-network-folder requires the printer to have write permissions to the shared folder. Even if the path is correct, the credentials used must have 'Write' or 'Modify' permissions on that folder. This is a common misconfiguration.
Key principle: NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The printer's IP address has changed.
Why it's wrong here
An IP change would cause a different error, such as 'Network path not found'.
✗
The network folder share name has a typo.
Why it's wrong here
A typo would result in 'Path not found', not 'Access Denied'.
✓
The user account used for scanning does not have write permissions to the folder.
Why this is correct
Access Denied indicates the printer can reach the folder but lacks permission to write files.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Static NAT maps one inside address to one outside address.
✗
The printer's hard drive is full.
Why it's wrong here
A full hard drive would cause a different error, such as 'Disk full'.
Common exam traps
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Detailed technical explanation
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
Static NAT maps one inside address to one outside address.
PAT allows many inside hosts to share one public address using ports.
Inside local and inside global describe the private and translated addresses.
NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
→Identify inside and outside interfaces first.
→Check whether the scenario needs static NAT, dynamic NAT or PAT.
→Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1201 question in full detail.
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1201 NAT questions on configuration and troubleshooting.
Multifunction Devices — This question tests Multifunction Devices — Static NAT maps one inside address to one outside address..
What is the correct answer to this question?
The correct answer is: The user account used for scanning does not have write permissions to the folder. — Scan-to-network-folder requires the printer to have write permissions to the shared folder. Even if the path is correct, the credentials used must have 'Write' or 'Modify' permissions on that folder. This is a common misconfiguration.
What should I do if I get this 220-1201 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1201 NAT questions on configuration and troubleshooting.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Static NAT maps one inside address to one outside address.
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