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220-1201 Practice Question: That their smartphone's screen protector has a…

A user reports that their smartphone's screen protector has a large bubble in the center and the edges are lifting. They installed it themselves two days ago. What is the most likely cause of this issue?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

The user did not properly clean the screen before installation.

Screen protector bubbles and lifting edges are almost always caused by improper installation, such as not cleaning the screen thoroughly or not aligning the protector correctly. Even high-quality protectors will fail if the surface isn't perfectly clean and dust-free. The correct answer is improper installation.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • The screen protector is incompatible with the phone model.

    Why it's wrong here

    Incompatibility between a screen protector and a phone model typically manifests as incorrect physical dimensions, such as misaligned cutouts for cameras or sensors, or the protector not fully covering the screen or overhanging edges. While a poor fit might indirectly contribute to lifting over time, it does not directly cause adhesive bubbles or immediate lifting edges, which are primarily issues of surface adhesion rather than size mismatch.

  • The phone's screen has a manufacturing defect.

    Why it's wrong here

    A manufacturing defect in a phone's screen, such as dead pixels, touch sensitivity issues, or display discoloration, pertains to the internal functionality and visual output of the display. These internal defects do not alter the physical surface properties or flatness of the glass in a way that would prevent a screen protector's adhesive from bonding correctly or cause it to bubble or lift after installation.

  • The user did not properly clean the screen before installation.

    Why this is correct

    Microscopic dust particles, oils from fingerprints, or residual moisture left on the smartphone's screen surface before applying the screen protector create physical barriers between the protector's adhesive layer and the glass. These contaminants prevent a complete and uniform bond, leading to trapped air pockets (bubbles) where the adhesive cannot properly adhere, and weakened adhesion along the edges that results in premature lifting. This is the most common cause of such installation failures.

  • The screen protector is a tempered glass type, which is prone to bubbles.

    Why it's wrong here

    Tempered glass screen protectors are actually less prone to bubbles than flexible plastic film protectors when installed correctly, due to their rigid nature which helps them lay flat and expel air more efficiently. The material itself is not inherently prone to bubbles; rather, bubbles and lifting edges are almost always a consequence of improper installation technique, such as inadequate screen cleaning or incorrect alignment, regardless of the protector's material type.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.