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220-1201 Practice Question: A technician upgrades a workstation from Windows…
A technician upgrades a workstation from Windows 10 to Windows 11, but the installation fails with an error that the system does not support TPM 2.0. The CPU is compatible. What must the technician do in UEFI to resolve this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable the TPM device in UEFI security settings
Windows 11 requires TPM 2.0, which may be disabled in UEFI by default. The technician must enable the TPM device in the security settings. This tests knowledge of TPM configuration and its role in system requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable Secure Boot and set it to Windows UEFI mode
Why it's wrong here
While Secure Boot is indeed a prerequisite for Windows 11, the problem statement (implied by the correct answer) indicates an error specifically related to TPM. Enabling Secure Boot alone would not resolve a prompt or error message indicating that the Trusted Platform Module is disabled or not found, as these are distinct security features configured separately within the UEFI/BIOS settings. The technician must address the specific component flagged in the error message.
- ✓
Enable the TPM device in UEFI security settings
Why this is correct
Windows 11 mandates the presence and activation of a Trusted Platform Module (TPM) version 2.0 for installation and operation, a requirement designed to enhance system security through hardware-based cryptographic functions. If the workstation's UEFI/BIOS settings have the TPM device disabled, the Windows 11 installer will halt with an error, preventing the upgrade. Enabling the TPM in the security section of the UEFI firmware settings directly resolves this specific prerequisite.
- ✗
Disable CSM and set boot mode to UEFI only
Why it's wrong here
Disabling the Compatibility Support Module (CSM) and enforcing UEFI-only boot mode is a recommended configuration for modern operating systems like Windows 11, as it leverages advanced features such as Secure Boot and faster boot times. However, this action does not directly address an error message indicating that the Trusted Platform Module is disabled or not present. While a UEFI boot environment is necessary for Windows 11, configuring the boot mode does not activate or enable the TPM hardware itself.
- ✗
Update the UEFI firmware to the latest version
Why it's wrong here
Updating the UEFI firmware (BIOS) to the latest version is a general troubleshooting step that can resolve compatibility issues or introduce new features, including potentially better TPM support. However, if the error explicitly states that the TPM is disabled, a firmware update is unlikely to be the primary solution. The issue is a configuration setting, not a missing or outdated driver or fundamental hardware incompatibility that a firmware update would typically address. The technician must specifically enable the existing TPM.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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