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220-1201 Practice Question: A technician is troubleshooting a tablet that can…
A technician is troubleshooting a tablet that can connect to Bluetooth headphones but cannot connect to a Bluetooth keyboard. The keyboard is known to work with other devices. What should the technician check first?
⚠ Common exam trap
Test-takers frequently assume a Bluetooth connectivity problem must be a radio or software issue, overlooking the simple requirement that the peripheral must be placed into a specific pairing mode to be discovered.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check if the keyboard is in pairing mode.
The keyboard is known to work with other devices, so the issue is likely that it is not in pairing mode. Bluetooth keyboards require a specific pairing mode (often initiated by holding a key combination) to be discoverable by the tablet. The technician should verify this first before exploring more complex troubleshooting steps.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ensure the tablet's Bluetooth is turned on.
Why it's wrong here
The tablet already connects to headphones, so Bluetooth is on. This is not the issue.
- ✓
Check if the keyboard is in pairing mode.
Why this is correct
Many Bluetooth keyboards require a button press to enter pairing mode. If not in pairing mode, the tablet cannot discover it.
- ✗
Update the tablet's operating system.
Why it's wrong here
An OS update is unlikely to fix a specific pairing issue with one device, especially when other Bluetooth devices work.
- ✗
Reset the tablet's network settings.
Why it's wrong here
Resetting the tablet’s network settings clears saved Wi-Fi, Bluetooth pairings, and cellular APN data, but the issue is that Bluetooth keyboards and headphones use the same Bluetooth radio and stack. Since headphones already connect, the radio and stack are functional; the problem likely lies in the keyboard’s pairing profile or a driver-level incompatibility. This option is tempting because network resets often resolve connectivity failures, and it would be correct if the tablet could not connect to any Bluetooth device, indicating a corrupted Bluetooth cache or radio configuration.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.