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220-1201 Practice Question: A technician is troubleshooting a Samsung Galaxy…
A technician is troubleshooting a Samsung Galaxy tablet that has a cracked screen but still responds to touch. The user wants to transfer data to a new tablet. The technician connects the tablet to a PC via USB, but the PC does not recognize the device. What is the most likely reason?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The tablet is in USB charging-only mode and cannot be changed due to the cracked screen
When a device's screen is cracked, the digitizer may still work, but the user might not be able to change USB settings from 'Charging only' to 'File transfer' if the touch input is needed for that selection. This is a common scenario where the default USB mode prevents data access.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The USB cable is defective
Why it's wrong here
A defective USB cable could indeed prevent data transfer while still allowing power, as different wires within the cable handle these distinct functions. However, given the context of a cracked screen, it is less probable that the cable is the primary cause compared to a software setting that requires screen interaction. If the tablet charges, the power delivery aspect of the cable and port is functional, making a data-specific cable fault less likely than a mode setting issue.
- ✓
The tablet is in USB charging-only mode and cannot be changed due to the cracked screen
Why this is correct
Android devices, including Samsung Galaxy tablets, typically default to 'Charging only' when connected to a computer via USB for security and simplicity. To enable data transfer modes like Media Transfer Protocol (MTP), the user must interact with a prompt on the tablet's screen to select the desired connection type. A severely cracked screen would render this crucial touch interaction impossible, effectively trapping the device in charging-only mode and preventing file access.
- ✗
The tablet's USB port is damaged from the drop
Why it's wrong here
While physical damage from a drop could certainly affect the USB port, the fact that the tablet is still charging indicates that the power delivery pins and the basic physical integrity of the port are likely functional. Data transfer issues due to port damage typically manifest as complete non-recognition or intermittent connectivity, not merely a refusal to switch modes while still charging. Therefore, the port itself is probably not the root cause of the data transfer problem in this specific scenario.
- ✗
The PC lacks the proper Samsung USB drivers
Why it's wrong here
Missing or incorrect USB drivers on the PC would prevent proper recognition of the tablet for data transfer once a data mode is selected on the device. However, the tablet must first be configured to a data transfer mode, such as MTP, before the PC's drivers become relevant for establishing a connection. If the tablet is stuck in 'Charging only' mode, it is not presenting itself as a data device, making driver issues a secondary concern rather than the primary problem.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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