easyMultiple ChoiceObjective-mapped
220-1201 Practice Question: A customer brings in an all-in-one PC that has a…
A customer brings in an all-in-one PC that has a cracked LCD screen. The touch function still works, but the display shows a large black area with spiderweb cracks. The customer wants the cheapest fix. What should you recommend?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Replace the whole all-in-one unit.
A cracked LCD screen requires replacement of the entire display panel, which is often as expensive as the whole unit for all-in-ones. Because the touch layer still works, the damage is to the LCD layer beneath. The most cost-effective solution is usually to replace the entire all-in-one, as screen replacement labor and parts can be prohibitive.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Replace only the touch digitizer layer.
Why it's wrong here
The touch digitizer layer is responsible solely for detecting touch input and is a distinct component from the Liquid Crystal Display (LCD) panel itself. If the display is physically cracked, it indicates damage to the LCD panel, which generates the visual output. Replacing only the digitizer would restore touch functionality but would not resolve the underlying visual defect or structural damage to the cracked screen.
- ✗
Replace the entire LCD panel assembly.
Why it's wrong here
While technically feasible to replace the LCD panel assembly, this option is often economically impractical for an all-in-one PC. AIO displays are highly integrated and often proprietary, making replacement panels expensive. The combined cost of a specialized large-format display panel and the significant labor required for disassembly and reassembly often approaches or exceeds the cost of a brand-new, entry-level all-in-one unit, making it a poor financial decision.
- ✓
Replace the whole all-in-one unit.
Why this is correct
Replacing the entire all-in-one unit is typically the most cost-effective and practical solution when the integrated display panel is severely damaged. The high cost of a specialized replacement LCD panel, coupled with the labor intensity of disassembling and reassembling an AIO, often makes repair financially prohibitive. A new unit offers a fresh warranty, updated components, and a better overall value proposition compared to an expensive repair on an older system.
- ✗
Use a screen repair kit to fill the cracks.
Why it's wrong here
Screen repair kits are designed for minor cosmetic imperfections like superficial scratches or scuffs on the outermost protective layer of a display. They utilize resins or polishes to fill tiny surface abrasions, improving clarity. However, these kits are completely ineffective for repairing physical cracks that penetrate the display's structural layers, as they cannot restore the integrity of the liquid crystals or the backlight system, nor can they structurally mend a broken panel.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1201 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1201 exam.