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220-1201 Practice Question: A company uses a SaaS CRM application and wants…
A company uses a SaaS CRM application and wants to ensure that if the internet connection fails, employees can still access customer data. Which of the following is the best solution?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure the SaaS application to cache data locally on each user's device
SaaS applications are entirely dependent on internet connectivity. A local cached copy of the data can provide offline access. Other options like VPN or secondary internet are not practical for all employees, and a local server would require a different service model.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Set up a VPN to the cloud provider
Why it's wrong here
Setting up a Virtual Private Network (VPN) to the cloud provider encrypts and secures data transmission over an existing internet connection. However, a VPN does not create an internet connection where none exists, nor does it enable offline access to cloud-hosted applications. If the underlying internet connection is lost, the VPN tunnel to the cloud provider also fails, making the SaaS CRM inaccessible.
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Install a local server running the same CRM software
Why it's wrong here
Installing a local server running the same CRM software fundamentally shifts the deployment model from Software as a Service (SaaS) to an on-premises or self-hosted solution. This approach would necessitate significant additional licensing costs, hardware procurement, and ongoing IT management, completely bypassing the existing SaaS subscription and its inherent benefits. It represents a different product and service, not a solution for offline access to the current SaaS application.
- ✓
Configure the SaaS application to cache data locally on each user's device
Why this is correct
Many modern SaaS applications are specifically designed with offline capabilities, allowing users to configure local data caching on their devices. This feature synchronizes a subset of critical or recently accessed data to the user's local storage, enabling read-only access or even limited data entry during internet outages. Once connectivity is restored, the cached data can be synchronized back to the cloud, ensuring business continuity and data integrity.
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Purchase a secondary internet connection from a different provider
Why it's wrong here
Purchasing a secondary internet connection from a different provider significantly enhances network redundancy and improves overall reliability by providing a failover option. However, this solution does not eliminate the fundamental dependence on *any* internet connection for SaaS access. If both connections fail, or if a user is simply in an area without any internet service, the SaaS application remains completely inaccessible, as it still requires an active network link.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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