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350-401 Practice Question: Is troubleshooting OSPF adjacency issues between…

A network engineer is troubleshooting OSPF adjacency issues between two routers connected via a Gigabit Ethernet link. The engineer notices that the routers are stuck in the EXSTART state. Both routers have the same MTU of 1500 bytes. What is the most likely cause of this issue?

⚠ Common exam trap

Cisco often tests the nuance that the configured MTU (e.g., 1500 bytes) may not equal the actual IP MTU due to overhead from encapsulation or interface settings, leading to DBD packet drops and a stuck EXSTART state.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

One router has a lower IP MTU configured on the interface, causing the DBD packet to be dropped.

When OSPF routers are stuck in the EXSTART state, it typically indicates a problem with the Database Description (DBD) packet exchange. Even though both routers have the same configured MTU of 1500 bytes, one router may have a lower IP MTU on its interface (e.g., due to a different interface MTU or encapsulation overhead), causing the DBD packet to be fragmented or dropped. Since OSPF DBD packets are not fragmented, a mismatch in the actual IP MTU prevents the adjacency from progressing beyond EXSTART.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    The OSPF network type is point-to-point on one router and broadcast on the other.

    Why it's wrong here

    OSPF network type mismatch (e.g., point-to-point on one router and broadcast on the other) disrupts adjacency earlier than EXSTART because it prevents correct DR/BDR election, leaving routers in the 2WAY state. The EXSTART state is reached only after 2WAY has succeeded, after Hellos have been accepted and, for broadcast networks, DR/BDR selection is complete. Since the routers in this scenario are already exchanging DBD packets in EXSTART, they must have already negotiated network type compatibility, so a mismatch cannot be the cause.

  • ✗

    The OSPF hello and dead intervals are mismatched.

    Why it's wrong here

    Mismatched OSPF hello and dead intervals prevent the routers from ever accepting each other's Hello packets, so the neighbor state remains stuck in DOWN or INIT. These timers are advertised in each Hello, and if they do not match, the receiving router discards the Hello and never progresses to 2WAY or higher. EXSTART is a later state that requires successful Hello exchange and 2WAY, so a timer mismatch would manifest as no adjacency at all, not as a problem in EXSTART.

  • ✓

    One router has a lower IP MTU configured on the interface, causing the DBD packet to be dropped.

    Why this is correct

    In the EXSTART state, OSPF routers exchange Database Description (DBD) packets to negotiate the master/slave relationship and begin advertising their link-state databases. DBD packets are often the largest OSPF packets sent, and if one router has a lower interface IP MTU, the DBD packet may exceed that MTU and be silently dropped by the receiving router's IP stack. Because the DBD packet never arrives, the routers cannot complete the master/slave negotiation and remain stuck in EXSTART indefinitely. This is a textbook symptom of an MTU mismatch on the OSPF interface.

  • ✗

    The OSPF router IDs are the same.

    Why it's wrong here

    Duplicate OSPF Router IDs prevent two routers from forming a stable adjacency because OSPF requires each router in the autonomous system to have a unique identifier. When routers have the same Router ID, they may reject each other's Hellos or, if they do proceed, the adjacency will be torn down, typically leaving the state in DOWN or INIT. The EXSTART state, however, is a transient state that occurs only after Hellos have been successfully exchanged and the routers have advanced through 2WAY, so duplicate Router IDs would not produce a stuck EXSTART condition.

Visual reference

R1 R2 R3 R4 10 100 10 100 OSPF picks R1→R2→R4 (cost 20) over R1→R3→R4 (cost 200)

Quick reference

Routing Protocol Comparison

ProtocolMetricMax HopsAlgorithmType
RIP v2Hop count15Bellman-FordDistance vector
OSPFCost (bandwidth)UnlimitedDijkstra (SPF)Link state
EIGRPComposite metricUnlimitedDUALHybrid
IS-ISCostUnlimitedDijkstraLink state
BGPPolicy / attributesUnlimitedPath vectorPath vector

RIP's 15-hop limit makes it unsuitable for large networks. OSPF and EIGRP dominate modern enterprise deployments.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

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