Quick Answer
The correct answer is to reset the user's token and have them re-sync. This is the standard procedure for resolving a VPN token synchronization issue, as a token’s internal clock drifts over time, causing the one-time password it generates to fall out of sync with the authentication server. Resetting the token forces a fresh seed and time offset, restoring the cryptographic alignment required for strong authentication. On the Cisco CyberOps Associate 200-201 exam, this scenario tests your understanding of secure remote access policies and the operational steps that maintain authentication integrity without violating security requirements. A common trap is choosing to disable the token or bypass strong authentication, which would compromise the security policy. Remember the mnemonic “Re-sync, don’t bypass” to recall that resetting and re-syncing is the proper fix for a token synchronization issue.
This 200-201 practice question tests your understanding of security policies and procedures. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A security policy requires that all remote access be through a VPN using strong authentication. A user calls the help desk saying they cannot connect to the VPN. The analyst checks and sees that the user's token is not synchronized. What should the analyst do?
Disable VPN access for the user.
Why wrong: Excessive for a sync issue.
Provide a temporary static password.
Why wrong: Weakens authentication.
Reset the user's token and have them re-sync.
Resolves token sync issue.
Escalate to the security team.
Why wrong: Not required for simple token issue.
Have the user connect without a token.
Why wrong: Violates policy.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Reset the user's token and have them re-sync.
Option A is correct because resetting the token is standard procedure. Option B is too severe. Option C compromises strong auth. Option D violates policy. Option E is unnecessary.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Disable VPN access for the user.
Why it's wrong here
Excessive for a sync issue.
Provide a temporary static password.
Why it's wrong here
Weakens authentication.
Reset the user's token and have them re-sync.
Why this is correct
Resolves token sync issue.
Related concept
Read the scenario before looking for a memorised answer.
Escalate to the security team.
Why it's wrong here
Not required for simple token issue.
Have the user connect without a token.
Why it's wrong here
Violates policy.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the 200-201 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which 200-201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Security Policies and Procedures — study guide chapter
Learn the concepts, then practise the questions
Security Policies and Procedures practice questions
Targeted practice on this topic area only
All 200-201 questions
507 questions across all exam domains
Cisco CyberOps Associate 200-201 study guide
Full concept coverage aligned to exam objectives
200-201 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Practise 200-201 questions linked to Security Policies and Procedures.
Practise 200-201 questions linked to Security Concepts.
Practise 200-201 questions linked to Security Monitoring.
Practise 200-201 questions linked to Host-Based Analysis.
Practise 200-201 questions linked to Network Intrusion Analysis.
Practise 200-201 questions linked to 200-201 fundamentals.
Practise 200-201 questions linked to 200-201 scenario.
Practise 200-201 questions linked to 200-201 troubleshooting.
Practice this exam
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Security Policies and Procedures — This question tests Security Policies and Procedures — Read the scenario before looking for a memorised answer..
The correct answer is: Reset the user's token and have them re-sync. — Option A is correct because resetting the token is standard procedure. Option B is too severe. Option C compromises strong auth. Option D violates policy. Option E is unnecessary.
Identify which 200-201 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 24, 2026
This 200-201 practice question is part of Courseiva's free Cisco certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 200-201 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.