A Cisco IOS gateway is connected to a WAN circuit where the physical line rate is 10 Mbps but the contracted CIR is only 4 Mbps. Voice quality suffers during bursts because the provider polices traffic above the CIR and drops excess packets. The engineer wants the gateway to smooth outbound traffic so the provider does not discard bursts. Which configuration element should be applied to the WAN interface?
Traffic shaping buffers and delays excess packets to conform to a configured average rate, which matches a provider policing at the CIR. Setting shape average to 4000000 bits per second on the outbound WAN interface smooths bursts so the policer sees a rate within contract, reducing drops and preserving voice quality across the link.
Why this answer
When a provider polices at a CIR lower than the physical line rate, the enterprise side must pace its own transmissions. Traffic shaping with shape average set to the CIR buffers excess packets and releases them at a conforming rate, so the provider policer does not see bursts. Applying this outbound on the WAN interface protects voice and data from being discarded.
Exam trap
The trap here is confusing policing, which drops excess traffic, with shaping, which delays it to conform to the contracted rate.