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troubleshooting

Practise Cisco Implementing Cisco Collaboration Core Technologies (CLCOR, 350-801, v2.0 blueprint, CCNP Collaboration) (CLCOR) troubleshooting practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

263 questions63 easy118 medium82 hard

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What this domain covers

What to know about troubleshooting

troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common troubleshooting exam traps

  • Answering from memory before reading the full scenario.
  • Missing a constraint such as cost, availability, security, scope or command context.
  • Choosing a broad answer when the question asks for the most specific fix.
  • Ignoring why the wrong options are tempting.

Question index

All troubleshooting questions (263)

Click any question to see the full explanation, or start a practice session above.

1

When troubleshooting a Hybrid Service, you need to collect 'Diagnostic Logs'. Where do you download these from?

Hard
2

Which TWO of the following are valid methods for providing high availability for IP phones in a CUCM design?

Medium
3

What is the first step to enable Webex Hybrid Services in a new organization?

Easy
4

Which deployment model should be chosen for Cloud Connected PSTN (CCP) if the organization wants to leverage their existing carrier contracts?

Medium
5

Which TWO of the following are valid deployment models for the Webex Calling PSTN connectivity? (Choose two)

Medium
6

A network administrator is troubleshooting one-way audio issues between a Cisco IP Phone and a Cisco TelePresence endpoint. The path traverses a router with a configured class-map. Which command would you use to verify the packet markings on the ingress interface?

Medium
7

Which service must be running for a phone to receive its configuration file?

Easy
8

You are troubleshooting a scenario where internal calls between two sites are failing. The call fails immediately when dialed. What is the most effective way to verify that the Calling Search Space (CSS) has access to the destination partition?

Medium
9

Which THREE of the following are required for the successful operation of the Webex Hybrid Calendar service? (Choose three)

Hard
10

You are troubleshooting a scenario where users in a Hybrid Calendar deployment cannot see free/busy information for their on-premises Exchange resources. Which tool in Control Hub provides the most granular logs for the Hybrid Calendar service?

Hard
11

A collaboration designer must ensure that inter-cluster calls between two CUCM clusters remain secure. Which mechanism must be implemented to ensure media remains encrypted from end to end?

Hard
12

A user reports that calls to an external PSTN number are failing. The trace shows a '403 Forbidden' response from the provider. Where in CUCM should the administrator investigate the outbound calling search space (CSS) settings?

Medium
13

An administrator needs to enable Hybrid Calendar Service for a user who uses Microsoft Exchange 2019 on-premises. Which service component must be deployed to facilitate the integration?

Hard
14

Which network condition is the most significant contributor to poor voice quality in a VoIP environment?

Easy
15

You have a requirement to use secure signaling for SIP endpoints. Which protocol and port combination must be used in the SIP Security Profile?

Hard
16

You are configuring a Media Resource Group List (MRGL) in CUCM to allow for transcoding. A call is placed between two endpoints where one supports G.711 and the other only supports G.729. If the MRGL contains a Transcoder, what must be configured to ensure the call succeeds?

Hard
17

In the context of collaboration design, what is the purpose of the 'Location' in CUCM?

Easy
18

A Webex Desk Pro is failing to provision via the Cisco Webex Control Hub. The device displays 'Provisioning Error'. Which configuration component is primarily responsible for holding the authentication credentials required for the device to pull its configuration?

Easy
19

You have a cluster with multiple nodes. You want to ensure that phones in the 'New York' office prioritize registration to a 'New York' subscriber. How do you implement this?

Hard
20

You are troubleshooting intermittent audio quality. You notice that RTCP packets are arriving with high variance. What does this indicate?

Medium
21

Which TWO of the following are valid types of Media Resources in CUCM?

Medium
22

To ensure that G.729 is used for all inter-site calls but G.711 is used for intra-site calls, what specific CUCM construct must you define?

Hard
23

What is the primary function of the Cisco Webex Edge Audio service?

Medium
24

You need to enforce a specific codec for calls traversing a CUBE. Where is the most appropriate place to apply this configuration?

Medium
25

What happens to a user's Webex account if they are removed from the synchronized Active Directory group?

Medium
26

Which field in a Route Pattern can be used to discard the first few digits of a dialed number before routing?

Medium
27

You need to ensure that the Webex App can perform 'Click-to-Call' from a browser. What must be installed on the user's machine?

Hard
28

When designing for high availability of Cisco Unified Communications Manager (CUCM) services, which specific configuration ensures that a secondary node takes over call processing if the primary node fails?

Medium
29

What is the function of 'Cisco Unified Reporting' in a CUCM environment?

Medium
30

When configuring a Device Pool in CUCM, which parameter is responsible for defining the set of codecs used between devices in different regions?

Easy
31

When troubleshooting CUBE SIP normalization, which tool allows you to view the normalized SIP messages in real-time?

Hard
32

When a SIP phone initiates a call, which message does the CUCM send to acknowledge the initial INVITE?

Medium
33

Which TWO of the following are valid methods for connecting on-premises PSTN to Webex Calling?

Medium
34

Where do you configure the time zone for a specific set of devices, such as those in a specific branch office?

Easy
35

Where in Webex Control Hub do you verify the health status of Hybrid Service connectors?

Easy
36

You are migrating to a new SIP provider. You have a requirement to use 'Early Offer' for all calls on this trunk. Where is this configured?

Hard
37

Which of the following is a key advantage of utilizing Cloud Connected PSTN (CCP)?

Easy
38

You need to support Opus codec on a Cisco IP Phone 8865. Which configuration object must be updated to allow this codec?

Hard
39

Which CUCM service must be activated in Serviceability to allow for the use of the 'Cisco Extension Mobility' feature?

Easy
40

You are implementing Quality of Service (QoS) for a Cisco IP Phone. Which mechanism ensures that the phone's traffic is tagged correctly even if the user connects a PC to the phone's auxiliary port?

Medium
41

An administrator is configuring a new SIP trunk between CUCM and a CUBE. To ensure that CUCM correctly handles mid-call signaling updates such as hold/resume, which parameter in the SIP Profile should be verified?

Easy
42

When using Webex Calling with the Local Gateway, which protocol is used for the SIP trunk between the CUBE and the Webex Calling cloud?

Medium
43

You need to ensure that the Webex Hybrid Calendar service can access an Exchange 2019 environment. Which authentication method is recommended by Cisco for this deployment?

Medium
44

You have a CUCM cluster with high utilization. Which parameter, when adjusted, helps mitigate the load on the TFTP service during a large-scale phone deployment?

Medium
45

What is the primary function of a 'Location' object in CUCM?

Medium
46

Which configuration in Control Hub allows you to define the emergency address for a user in a Webex Calling environment?

Medium
47

What is the result of using a '#' character at the end of a Route Pattern?

Medium
48

You have a requirement to play a custom announcement when a call is placed on hold. Where do you configure this?

Medium
49

Which file does an IP phone download first to obtain its configuration from the TFTP server?

Easy
50

In a multi-site deployment, you have a requirement to transcode between G.711 and G.729. If the transcoder resources are exhausted, what is the expected outcome for a new call requiring this conversion?

Hard
51

Which design principle must be followed when implementing a centralized call processing deployment with remote branch offices connected via a WAN?

Medium
52

Where do you define the default dial plan for a new CUCM cluster?

Easy
53

Which service must be active for CTI applications (like Cisco Finesse) to control phones?

Medium
54

When designing a secure collaboration network, what is the best practice for handling certificates in a CUCM and Expressway cluster?

Hard
55

Which THREE steps are involved in the 'Cisco Unified Communications Manager' disaster recovery process?

Hard
56

A branch office has a limited bandwidth link. You need to ensure that no more than 5 calls can be made across the WAN at once. What should you configure?

Hard
57

Which TWO features are included in the Webex Control Hub 'Troubleshooting' tool?

Medium
58

When using 'RSVP' for Call Admission Control (CAC), what happens if the available bandwidth on the path is less than the requested amount?

Medium
59

You are designing a Call Admission Control (CAC) policy for a site with limited bandwidth. Which feature should you use to prevent over-subscription of the WAN link?

Medium
60

Which TWO of the following media resource types are supported in CUCM?

Medium
61

You are implementing a QoS policy on a WAN edge router. You have a requirement to prioritize video traffic. Which queueing mechanism is recommended by Cisco to minimize jitter and latency for video streams?

Hard
62

Which component is required to synchronize users from an on-premises Active Directory to the Webex Cloud?

Easy
63

Which TWO of the following are valid components of a Cisco IOS voice gateway configuration?

Easy
64

Which TWO of the following are necessary to configure 'Hybrid Call Service' for Cisco Unified Communications Manager? (Choose two)

Easy
65

Which THREE factors influence dial-peer matching for incoming calls on a Cisco IOS XE gateway?

Hard
66

You are troubleshooting a scenario where G.711 is being used instead of the expected Opus codec between two endpoints in the same region. What is the most likely cause in the CUCM configuration?

Medium
67

A user reports that their calls are failing when they roam to a different physical office site. You observe that the device is registered to the primary CUCM cluster but the Location-based CAC is blocking the call. What is the most likely cause?

Hard
68

Which component in the CUCM dial plan allows you to match a pattern and simultaneously transform it into a new number before the final route lookup?

Medium
69

Which feature allows you to group multiple gateways and route lists to provide load balancing and failover for outbound calls?

Medium
70

You are designing a high-availability solution for Cisco Expressway. Which element is required to load-balance traffic between multiple Expressway nodes?

Hard
71

You are troubleshooting a registration issue where the phone sends a REGISTER request, but the server does not respond. What is the most likely issue?

Medium
72

You are troubleshooting a scenario where internal calls between two offices are using the G.711 codec, but you want them to use G.729 to save bandwidth. Where should you change the codec setting?

Medium
73

Which TWO of the following describe the purpose of the Webex Edge for Devices service?

Medium
74

What is the primary difference between a 'Route Pattern' and a 'Translation Pattern'?

Hard
75

You are deploying CUBE. Which command enables the CUBE functionality on the Cisco IOS XE router?

Easy
76

When configuring CUBE, why would you use a 'voice class uri' command?

Medium
77

Which THREE items are required to successfully register a room device to Webex?

Hard
78

A customer is migrating from CUCM to Webex Calling and requires the same extension numbers to be used across both environments simultaneously. Which feature facilitates this?

Medium
79

You are observing that video traffic is marked as DSCP 0. How can you fix this at the network level without changing the endpoint configuration?

Medium
80

Which TWO actions are required to successfully add a new media resource, such as a Conference Bridge, to CUCM?

Medium
81

Which TWO features are provided by the Cisco Webex App when registered as a Softphone?

Easy
82

Which field in the SIP INVITE SDP body specifies the media attributes such as codec type?

Medium
83

In CUCM, what is the purpose of the 'Calling Search Space' (CSS)?

Easy
84

You are implementing a centralized dial plan. You have multiple sites, each with local PSTN gateways. How can you ensure that an emergency call from a specific site is always routed to the local PSTN gateway of that site?

Hard
85

A company uses Webex Hybrid Calendar Service. Users report that the 'Join' button is missing from their Webex Room devices for scheduled meetings. What is the most likely cause?

Hard
86

You are implementing Webex Calling with a Local Gateway. The requirement is to maintain internal dial plan transparency for existing extension-to-extension dialing. What must you configure?

Hard
87

You need to migrate users from an on-premises Cisco Unified Communications Manager (CUCM) to Webex Calling. Which tool allows for the bulk onboarding of users while maintaining existing directory synchronization?

Medium
88

You are implementing a SIP trunk to the PSTN. The carrier requires the 'Diversion' header for call forwarding scenarios. Where in CUCM do you configure this?

Hard
89

What is the primary function of a dial-peer destination-pattern?

Medium
90

An endpoint sends a SIP REGISTER request. CUCM returns a 401 Unauthorized response. What is the next logical step in the SIP signaling flow for the endpoint?

Hard
91

You are designing a network for video collaboration. What is the recommended maximum one-way latency for high-quality video conferencing?

Medium
92

Which protocol does the Webex Hybrid Message service use to communicate with the on-premises IM&P server?

Medium
93

When deploying Cisco IP phones, what is the best practice for VLAN configuration?

Easy
94

A Cisco IP Phone 8841 is failing to register to Cisco Unified Communications Manager. You check the phone settings and see the TFTP server address is correct. Which protocol and port should you monitor on the gateway or firewall to verify the initial registration attempt?

Easy
95

What is the primary function of the CUBE in a SIP trunking scenario?

Medium
96

When a call is made to a destination that matches multiple partitions in a user's CSS, how does CUCM determine which pattern to use?

Medium
97

A user reports that they cannot hold an active call when the Media Resource Group List (MRGL) is configured with a specific Transcoder. The CUCM trace shows 'Allocation Failure'. What is the most likely cause?

Hard
98

Which TWO tasks must be performed when moving a phone from one CUCM cluster to another?

Hard
99

Which THREE of the following are necessary to ensure successful NTP deployment in a CUCM cluster?

Hard
100

Which THREE of the following are key features provided by a QoS policy-map?

Hard
101

Which TWO of the following are essential components of a Cisco network readiness assessment for collaboration?

Medium
102

Which license type is required to manage Webex Calling services in Control Hub?

Easy
103

What is the function of a 'Device Pool' in CUCM?

Easy
104

Which THREE types of media resources can be managed by an MRGL?

Easy
105

Which THREE items are included in a standard SIP REGISTER request?

Hard
106

Which THREE of the following tasks are required to set up a basic SIP trunk in CUCM?

Hard
107

You are configuring a Webex Calling environment for a customer that requires integration with an existing on-premises PBX using a Cisco Unified Border Element (CUBE). Which gateway type should you register to Webex Control Hub to enable this connectivity?

Medium
108

Which TWO items are required to configure an 'Application Dial Rule'?

Medium
109

You are deploying Webex Calling with Local Gateway. Which component must be configured to allow PSTN connectivity for users who have migrated from on-premises CUCM to the cloud?

Medium
110

Which CUCM feature allows an administrator to automatically register new phones using a pre-defined device template?

Easy
111

If a Translation Pattern is configured in CUCM, at what stage of the call processing does the digit manipulation occur?

Medium
112

Which TWO actions help secure the communication between the CUCM and the IP phones?

Medium
113

Which TWO of the following are required to successfully register a CUBE with a SIP provider?

Medium
114

An administrator needs to restrict a group of phones from making long-distance calls. Which component of the CUCM dial plan should be modified to achieve this while maintaining internal dialing?

Hard
115

You are configuring a Cisco IOS router to perform traffic shaping for voice traffic. Why is traffic shaping often used in conjunction with queuing?

Hard
116

You are configuring a hybrid calling scenario. Which component must be configured to enable inter-cluster dialing between on-premises CUCM and Webex Calling?

Medium
117

Which service allows Webex users to see the presence status of an on-premises Jabber user?

Medium
118

Which THREE components are involved in the Webex Hybrid Media Service architecture?

Hard
119

Which tool can be used to perform a bulk import of users and devices into CUCM?

Medium
120

When designing an NTP deployment for a Cisco Collaboration environment, what is the best practice for time synchronization across CUCM nodes?

Easy
121

Which menu path in CUCM Administration is used to configure the 'Cisco Unified Communications Manager Group'?

Easy
122

An administrator needs to ensure that internal calls between two sites are routed over an MTP-required SIP trunk, but the calls are failing due to codec mismatch. Which CUCM service parameter setting should be verified to allow the MTP to be inserted?

Medium
123

You are troubleshooting a registration failure for a remote IP phone. The phone is configured to use an Expressway-E for MRA. Which DNS record is queried by the client to find the Expressway-E cluster?

Medium
124

You are configuring CUBE for SIP-to-SIP header manipulation. You need to remove the Diversion header from outgoing INVITE requests. Which component is required to achieve this?

Hard
125

Which component in a Cisco Collaboration design is responsible for providing the dial tone and call routing logic for IP phones?

Easy
126

Which THREE of the following are required DNS records for a successful Cisco MRA (Mobile and Remote Access) deployment?

Hard
127

You are configuring Webex Hybrid Calendar with Microsoft 365. You want to ensure that 'Join' buttons appear on video devices for meetings. What must be configured?

Hard
128

When configuring an IP phone for automatic provisioning, which DHCP option is most commonly used to provide the TFTP server address to the phone?

Easy
129

Which THREE of the following are valid reasons to use a Media Termination Point (MTP)?

Hard
130

Which THREE of the following troubleshooting steps should be performed if a Webex Hybrid connector is showing 'Down' in Control Hub? (Choose three)

Hard
131

You are troubleshooting a one-way audio issue. The phone can register, but no audio is heard. What should you check first?

Hard
132

Which feature in CUCM is used to block calls when the available bandwidth in a location is exceeded?

Medium
133

When deploying Webex Hybrid Services, what is the purpose of the Expressway-C cluster?

Medium
134

You have implemented 'Local Route Group' in your dial plan. What is the main advantage of using this instead of static Route Groups?

Hard
135

Which THREE of the following items are considered part of the 'Cisco Unified Communications Manager' infrastructure redundancy model?

Hard
136

Which TWO of the following are common audio codecs used in Cisco collaboration?

Easy
137

You need to ensure that an encrypted call is established between two phones. Which component must be properly configured for 'Mixed Mode' to support secure media (SRTP)?

Medium
138

You are implementing a 'Call Hunt' sequence. You want to ensure that if no agent answers within 20 seconds, the call moves to the next member in the list. Which configuration object manages this timer?

Medium
139

An administrator needs to enforce a bandwidth limit for video calls at a specific site in CUCM. Which configuration object should be used?

Hard
140

Which TWO of the following are true regarding the use of voice translation-rules?

Medium
141

Which statement best describes the difference between policing and shaping?

Hard
142

Which command is used to configure the IP address or hostname of the destination device on a dial-peer?

Easy
143

Which TWO of the following fields are required when defining a Route Pattern?

Medium
144

When adding a new phone, what is the 'Device Name' parameter based on by default?

Easy
145

You are troubleshooting a Webex Hybrid Calendar issue where meetings are missing for a specific user. What tool can you use to check the 'Calendar API' calls?

Hard
146

You are troubleshooting high latency for Webex media. Which tool in Control Hub provides the best visibility into the path taken by the media packets?

Hard
147

You are configuring Webex Hybrid Message Service. What is the primary purpose of this service?

Medium
148

An IP phone is stuck in a boot loop. You suspect a corrupted firmware image. Which process would you initiate to force the phone to download a new image?

Easy
149

What is the result of applying 'voice translation-profile' to an incoming dial-peer?

Medium
150

A user is unable to use their 'Speed Dial' button. What is the first thing you should verify?

Hard
151

You are troubleshooting a scenario where video quality is degrading during periods of high data utilization. You identify that video traffic is being dropped in the network. What is the most likely cause if you are using CBWFQ?

Medium
152

You want to ensure that a specific device pool always uses a G.729 codec for inter-site calls. What is the most effective approach?

Hard
153

When troubleshooting Webex Calling, which THREE factors are critical for maintaining call quality over a hybrid network?

Hard
154

You are integrating an external voicemail system with CUCM. Which object is used to define the dialable number that users call to reach their voicemail box?

Hard
155

Which dashboard in Control Hub provides insights into the quality and usage of hybrid services?

Easy
156

A Cisco IOS XE gateway is failing to route calls because the dial-peer is not matching the incoming call. Which command helps you identify the dial-peer that matched the incoming call?

Medium
157

You are configuring QoS for a Cisco Unified Communications Manager (CUCM) deployment. You need to ensure that audio media traffic between endpoints is marked correctly. Which DSCP value should be assigned to RTP audio traffic according to the Cisco SRND best practices?

Medium
158

What is the primary function of a 'Class Map' in a Cisco IOS QoS configuration?

Easy
159

Which service must be running for a Cisco IP Phone to download its configuration file via TFTP?

Medium
160

You need to implement redundancy for a remote site using Survivable Remote Site Telephony (SRST). Which parameter in the Device Pool ensures that the phones fail over to the local router during a CUCM WAN outage?

Hard
161

Which object acts as the primary container for a specific set of users in CUCM?

Easy
162

Which field in a Route Pattern determines how CUCM processes a call when a user dials a number that matches the pattern?

Easy
163

An administrator is troubleshooting a failed Hybrid Calendar setup. The 'Connector' shows as 'Down' in Control Hub. What is the most likely reason?

Hard
164

Which protocol is primarily used for the transmission of real-time voice and video data between two endpoints?

Easy
165

Which TWO configuration steps must be completed to ensure proper redundancy for a CUCM group? (Select TWO)

Medium
166

Which THREE components are part of the CUCM redundancy architecture?

Easy
167

When designing for emergency services (E911) in a multisite deployment, what is the best practice for ensuring calls are routed to the correct Public Safety Answering Point (PSAP)?

Hard
168

When a user is off-network, how do they connect to the corporate network resources if you have deployed Hybrid services?

Medium
169

What is the maximum number of nodes in a standard Expressway-C cluster for Hybrid Services?

Easy
170

What is the default behavior for DSCP markings on traffic originating from a Cisco IP Phone that has not been configured with specific QoS policies?

Easy
171

A CUBE is receiving calls but rejecting them due to '488 Not Acceptable Here'. What is the most likely reason?

Hard
172

Which command is used on the Expressway CLI to verify the status of the Hybrid Service connector process?

Easy
173

Which command allows an administrator to view the current status of registered media resources, such as transcoders, on a Cisco IOS gateway?

Easy
174

In a multisite WAN deployment, which codec should you choose to balance voice quality and bandwidth consumption across a constrained link?

Easy
175

You need to prevent certain internal users from making international calls while allowing them to dial local numbers. What is the most efficient way to implement this in CUCM?

Hard
176

You are configuring a 'Route List'. If all the 'Route Groups' within the list are busy, what is the default behavior of the CUCM call routing engine?

Medium
177

Which protocol is primarily used by CUCM to communicate with endpoints for registration and call control?

Medium
178

A network engineer is deploying Cisco Unified Border Element (CUBE) and must ensure that voice traffic is prioritized correctly across the enterprise network. Which command correctly maps the voice traffic DSCP value to the correct priority queue in a Cisco IOS-XE router?

Medium
179

Which DSCP value is recommended for Call Signaling traffic in a Cisco Unified Communications network?

Easy
180

Which TWO of the following are valid methods to handle digit manipulation in CUCM?

Medium
181

Which TWO steps are required to successfully deploy the Webex Hybrid Calendar service with Microsoft Exchange?

Hard
182

Which component allows for automatic rerouting of a call if the primary gateway is busy or unreachable?

Medium
183

Which THREE of the following are recommended steps when designing a secure signaling path between CUCM and a CUBE gateway?

Hard
184

Which TWO features are managed by the 'Cisco Unified Serviceability' tool?

Medium
185

You are managing a Cisco Collaboration cluster and notice that database replication is stuck in a '3' (blocked) state. What is the standard troubleshooting step?

Hard
186

When using 'Call Pickup', how does a user pick up a call that is ringing on another phone in the same pickup group?

Hard
187

A user complains that they cannot see the 'Transfer' softkey on their phone during an active call. Where is the most appropriate place to check the softkey configuration?

Medium
188

Which TWO of the following items can be monitored in the Webex Control Hub under the 'Hybrid' tab? (Choose two)

Medium
189

What is the default behavior of CUCM when a phone is moved to a new site and registers with the local CUCM node, but the Device Pool is not updated?

Easy
190

What is the impact of removing a node from a Hybrid Video Mesh cluster that is currently hosting active meetings?

Medium
191

You are deploying a Webex Room device in a hybrid environment. What is the benefit of registering it to Webex instead of on-premises CUCM?

Medium
192

What is the purpose of the 'Common Device Configuration' in CUCM?

Medium
193

Which component in CUCM is responsible for providing the necessary resources for conference calls, such as hardware or software-based conference bridges?

Easy
194

When managing Webex Calling using the 'Webex Calling' app versus the 'Webex' app, what determines the calling capabilities?

Medium
195

You are deploying a Cisco Expressway-E in a DMZ. Which port must be opened on the external firewall to allow for H.460.18/19 firewall traversal for H.323 endpoints?

Hard
196

You are deploying Webex Hybrid Data Security (HDS). After deploying the virtual machines for the HDS nodes, you find they are not appearing in Control Hub. What is the first step you should take to troubleshoot the registration?

Hard
197

Which THREE of the following factors impact the quality of video calls in a network?

Hard
198

Which THREE of the following items can be defined within a Device Pool?

Hard
199

Which service in CUCM is responsible for handling the registration of SIP devices?

Medium
200

In a Cisco collaboration design, you are tasked with identifying the DHCP Option required for Cisco IP Phones to discover the TFTP server address automatically. Which option is standard for this purpose?

Medium
201

When designing a redundant CUCM deployment, which mechanism ensures that if a primary subscriber fails, phones automatically register to a secondary subscriber?

Medium
202

You are configuring a local gateway for Webex Calling. Which mechanism ensures that the Webex Cloud can communicate with your on-premises edge device without requiring inbound firewall ports?

Medium
203

Which TWO protocols are used for managing the quality and monitoring of VoIP sessions?

Easy
204

You are designing a solution for a Cisco IP Phone that does not receive an IP address. Which DHCP feature must be enabled on the access switch to forward requests to the DHCP server?

Medium
205

Which THREE commands are used to configure a SIP profile in CUBE?

Hard
206

Which TWO of the following are common reasons for database replication failure in a CUCM cluster?

Medium
207

Which THREE of the following items must be verified during a site-to-site VPN check for collaboration traffic?

Hard
208

You are designing a solution for secure voice signaling. Which protocol provides encryption for SIP signaling messages in a CUCM environment?

Medium
209

Which protocol provides the signaling for Webex Room devices when they are registered to CUCM (on-premises)?

Easy
210

Which protocol is used by IP phones to register with the Cisco Unified Communications Manager?

Easy
211

You are configuring Webex Hybrid Data Security (HDS). What is the purpose of the 'Key Management Service' (KMS) in this architecture?

Hard
212

Which THREE methods are used by Cisco IP phones to obtain their configuration files?

Easy
213

A user is unable to receive incoming PSTN calls via a Webex Calling Local Gateway. You observe that the INVITE from the provider reaches the CUBE, but the CUBE sends a 403 Forbidden. What is the most likely cause?

Hard
214

An endpoint using the Opus codec is experiencing one-way audio. The SDP exchange indicates that the endpoint is offering a wideband range. Where in CUCM would you modify the Region settings to force the use of a specific codec for this endpoint?

Hard
215

You are configuring DNS SRV records to support Jabber service discovery. Which domain format is correct for the _collab-edge._tls record?

Hard
216

Which log file is most useful for troubleshooting registration issues between an IP phone and CUCM?

Medium
217

Which option allows a customer to keep their existing PSTN numbers while moving to Webex Calling?

Medium
218

Which THREE actions are possible using SIP profiles on a CUBE?

Hard
219

Which THREE codecs are natively supported by the Cisco IP Phone 8800 series?

Medium
220

When configuring a policy-map for voice traffic, which command is used to assign a specific bandwidth guarantee to a class?

Medium
221

When troubleshooting a Hybrid Media Service node, which log file is most critical for determining if the media is being routed correctly to the cloud?

Medium
222

Which THREE parameters are affected when you change the 'Location' of a device?

Hard
223

You are configuring a SIP trunk between CUCM and a CUBE. Which setting is critical to ensure that the SIP signaling is encrypted?

Medium
224

A company is implementing Webex Edge Connect. They require a dedicated circuit. Who must they coordinate with to set up the physical connection?

Hard
225

Where in Webex Control Hub do you go to view the health status of all deployed Hybrid Services connectors?

Easy
226

You are migrating a legacy PBX to CUCM. You need to normalize incoming caller IDs from the PSTN to E.164 format. Which tool is best suited for this at the gateway level?

Hard
227

Which component in the Cisco Collaboration architecture provides the initial configuration files (XML) to an IP phone upon registration?

Easy
228

When designing a Cisco Jabber deployment using MRA, which internal service is responsible for providing the configuration file and server list to the client?

Hard
229

How do you verify if a phone is registered to the primary CUCM subscriber?

Easy
230

Which TWO of the following are valid requirements for deploying the Cisco Directory Connector? (Choose two)

Easy
231

What is the primary benefit of the 'Webex Edge' strategy?

Easy
232

You are monitoring RTP traffic using a protocol analyzer. You observe that the Payload Type field in the RTP header is set to 0. Which codec is currently in use?

Medium
233

Which TWO tasks must be performed when setting up Webex Hybrid Calendar service with Microsoft Exchange?

Medium
234

A user in your organization cannot see their on-premises calendar events in the Webex App. You have verified that the Webex Hybrid Calendar Service is registered. What is the most likely cause?

Medium
235

You are verifying the network readiness for a Cisco TelePresence endpoint. Which tool would you use to measure the packet loss, latency, and jitter on the path to the CUCM cluster?

Medium
236

You are designing a dial plan with a centralized PSTN egress. What must you configure to ensure that local extensions can be dialed directly across sites?

Hard
237

Which protocol is required for the Webex Hybrid Directory Connector to communicate with on-premises Active Directory?

Easy
238

Which TWO of the following are valid methods to troubleshoot SIP call failures on a CUBE?

Medium
239

You notice high latency on calls placed through a Local Gateway. Which metric should you inspect in the Webex Control Hub to confirm the issue is with the network path?

Hard
240

What is the purpose of the 'Webex Service' account in Active Directory when using Directory Connector?

Easy
241

Which TWO of the following are key components of the Cisco QoS model for Voice?

Medium
242

In a Cisco Collaboration environment, what is the purpose of the 'Media Termination Point' (MTP) in relation to call signaling?

Medium
243

Which THREE network conditions contribute to poor VoIP call quality in an RTP stream?

Medium
244

A CUBE is configured for H.450.3 call forwarding, but it is not working. What is the most likely cause?

Hard
245

What is the default dial-peer used if no other dial-peer matches a call on a Cisco IOS XE gateway?

Easy
246

Which TWO settings in the SIP Profile are crucial for interworking with a PSTN gateway that does not support PRACK?

Medium
247

Which TWO of the following are functions performed by the CUBE as a Session Border Controller?

Medium
248

Which protocol is primarily used by Cisco endpoints for music-on-hold (MoH) streaming from a Media Resource Group?

Medium
249

Which TWO of the following features are supported by the Webex Hybrid Message Service? (Choose two)

Medium
250

Which TWO of the following are considered best practices for implementing QoS in a Cisco collaboration network?

Medium
251

Which Cisco feature is used to ensure voice traffic is prioritized over web traffic on a Cisco access switch?

Easy
252

You are configuring a Webex Calling environment and need to integrate an on-premises PBX via a Local Gateway. Which component must be configured on the CUBE to ensure signaling reachability to the Webex Cloud?

Medium
253

Which TWO of the following are required components of a Cisco Local Gateway deployment? (Choose two)

Easy
254

Which THREE of the following items are verified during the Webex Hybrid Service connector installation? (Choose three)

Hard
255

When configuring Hybrid Call Service for Cisco Unified Communications Manager, which specific requirement must be met for the Expressway-C and Expressway-E pair?

Hard
256

When configuring CUBE for media flow-around, which command ensures the media goes directly between endpoints?

Medium
257

You need to verify that an endpoint is correctly sending RTCP reports to Cisco Unified Communications Manager. Which field in the RTCP packet header would you examine to track the jitter statistics?

Medium
258

You want to implement 'Presence' so users can see the status of other users. Which service must be running on the IM and Presence server?

Medium
259

Which service, when enabled, allows CUCM to act as a recording server for calls?

Medium
260

In a Cisco CUCM cluster, which node is responsible for managing the database and performing configuration updates?

Easy
261

In a Webex hybrid environment, what is the primary role of the Expressway-C?

Medium
262

Which component in CUBE is responsible for ensuring that the call session is terminated correctly?

Easy
263

Which TWO factors significantly impact the choice of audio codec during a call setup in CUCM?

Medium

Frequently asked questions

What does the troubleshooting domain cover on the CLCOR exam?
troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.
How many questions are in this domain?
This page lists all 263 troubleshooting questions in the CLCOR question bank. The actual exam draws from this domain proportionally to its weighting in the official exam blueprint.
What is the best way to practise this domain?
Start with a short focused session (10 questions) to identify gaps, then work through explanations. Repeat with a longer session once the weak areas feel solid.
Can I practise only troubleshooting questions?
Yes — the session launcher on this page filters questions to this domain only. Choose any session length for inline explanations and scoring.