CLCOR ON Premises Call Control Practice Question
A user complains that they cannot see the 'Transfer' softkey on their phone during an active call. Where is the most appropriate place to check the softkey configuration?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Device > Device Settings > Softkey Template
Softkey Templates are assigned to devices (or device pools) to define which buttons appear during various call states.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Device > Device Settings > Softkey Template
Why this is correct
Softkey templates define the layout and visibility of softkeys.
- ✗
System > Enterprise Phone Configuration
Why it's wrong here
This controls global phone behaviors, not specific softkey visibility.
- ✗
Device > Device Pool
Why it's wrong here
Device Pools reference templates, but don't define the button contents.
- ✗
Device > Phone
Why it's wrong here
While the template is assigned here, the definition is in the Softkey Template menu.
About these practice questions
Courseiva writes every CLCOR question from scratch — 263 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Cisco exam blueprint
This CLCOR practice question is part of Courseiva's free Cisco certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLCOR exam.