A network engineer is troubleshooting QoS on a Cisco ASR 1000 router. The router has a service-policy applied on the ingress interface GigabitEthernet0/0/0. The policy uses a class-map to match traffic based on NBAR protocol discovery for 'cisco-jabber'. The goal is to mark the traffic with DSCP AF41. However, when the engineer checks the policy statistics, the class 'jabber' shows zero matches, even though the users are actively using Cisco Jabber. The NBAR protocol discovery is enabled globally and on the interface. The engineer verifies that the NBAR protocol pack is up-to-date. What is the most likely reason for the class-map not matching?
NBAR relies on deep packet inspection; encryption hides application signatures.
Why this answer
Cisco Jabber uses encrypted signaling and media (SRTP/TLS), which prevents NBAR from performing deep packet inspection to identify the application. Even with an up-to-date protocol pack, NBAR cannot match encrypted traffic unless decryption is performed elsewhere. Therefore, the class-map matching 'cisco-jabber' via NBAR protocol discovery will show zero matches.
Exam trap
Cisco often tests the limitation that NBAR cannot classify encrypted or obfuscated traffic, leading candidates to incorrectly assume the issue is with policy direction, match method, or protocol pack activation.
How to eliminate wrong answers
Option A is wrong because applying the service-policy on the egress interface would not solve the NBAR identification issue; marking is typically done on ingress to preserve the DSCP value across the network, and egress policies are for queuing/shaping, not for matching encrypted traffic. Option C is wrong because the question states the class-map uses NBAR protocol discovery, not 'match access-group', so this is a misdirection; the issue is encryption, not the match method. Option D is wrong because the engineer verified the NBAR protocol pack is up-to-date and NBAR is enabled globally and on the interface, so the protocol pack is activated; the problem is that encrypted traffic cannot be inspected.