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350-701 Practice Question: Which THREE steps should the administrator take…
Which THREE steps should the administrator take to troubleshoot slow web browsing when using Cisco WSA? (Choose three.)
⚠ Common exam trap
Cisco often tests the misconception that restarting services (Option D) is a valid troubleshooting step for performance issues, but in the 350-701 exam, the focus is on diagnostic analysis using logs and statistics rather than disruptive actions.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the WSA's network interface statistics for errors or drops
Checking the WSA's network interface statistics for errors or drops helps identify physical-layer issues (e.g., duplex mismatches, CRC errors) that can cause packet loss and retransmissions, directly slowing web browsing. This is a fundamental first step in isolating whether the problem is at the network layer rather than within the proxy itself.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check the WSA's network interface statistics for errors or drops
Why this is correct
Network issues can cause slow connectivity.
- ✓
Verify the HTTPS decryption policies to ensure they are not causing excessive CPU load
Why this is correct
Decryption can be CPU-intensive and slow down browsing.
- ✓
Examine the WSA access logs for TCP connection time and server response time
Why this is correct
The logs provide per-request latency breakdown.
- ✗
Restart the proxy services to clear any temporary issues
Why it's wrong here
This may hide the problem, not diagnose it.
- ✗
Configure the WSA to use a public DNS server like 8.8.8.8
Why it's wrong here
Changing DNS server may affect resolution but is not a primary troubleshooting step.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 350-701 practice question is part of Courseiva's free Cisco certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 350-701 exam.