CCSM Advanced VPN Troubleshooting Practice Question
A user reports they can connect via Remote Access VPN but cannot access internal web servers. Which TWO steps should the administrator take to troubleshoot this routing or policy issue?
⚠ Common exam trap
Candidates often try to debug VPN settings before checking simple routing. They assume the VPN configuration is broken when the issue is actually a missing route to the internal network.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the routing table using the 'netstat -rn' command.
When the VPN tunnel is up but traffic is blocked, the issue is typically a routing error or a policy restriction. By verifying the routing table and using the packet monitor, administrators can confirm if traffic is being encapsulated and if the policy is actually permitting the traffic flow. This is essential for distinguishing between tunnel availability and resource access.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check the routing table using the 'netstat -rn' command.
Why this is correct
The routing table determines where the gateway sends traffic after decapsulation. If a static route to the internal server is missing, the gateway will not know where to forward the decrypted packets, preventing the user from accessing the requested internal resources.
- ✓
Use the 'fw monitor' command to inspect traffic flow at the internal interface.
Why this is correct
The fw monitor utility allows administrators to see where packets are dropped or redirected in the kernel. This is vital for determining if packets are being blocked by a specific security policy or if they are simply not arriving at the internal network interface.
- ✗
Restart the IKE daemon on the Security Management Server.
Why it's wrong here
The IKE daemon handles tunnel negotiations and maintenance. If the tunnel is already established and the user is connected, restarting the daemon will disrupt existing sessions without addressing the underlying traffic flow problem, making this an inappropriate troubleshooting step for access issues.
- ✗
Increase the maximum number of concurrent VPN users in Gateway settings.
Why it's wrong here
Connection limits only affect the ability to establish a new session. Since the user is already connected, increasing the concurrent user count will not change the fact that they cannot access internal servers, as this is a routing or policy enforcement issue.
- ✗
Change the IKE version from IKEv2 to IKEv1 on the client side.
Why it's wrong here
Switching IKE versions affects the tunnel setup phase, not the routing of traffic once the tunnel is established. If the tunnel is currently up, the IKE version is working, and changing it will likely cause the connection to fail entirely.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Check Point exam blueprint
This CCSM practice question is part of Courseiva's free Check Point certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CCSM exam.