A Project Manager in the Controlling a Stage process receives a request for change from a stakeholder. Which TWO actions must the Project Manager take first in handling this request?
Impact assessment is mandatory before any change decision, letting the Project Manager evaluate effects on the Business Case, risks and stage tolerances. This determines whether the change can be handled within the stage or must escalate to the Project Board, satisfying PRINCE2's tolerance-based control.
Why this answer
In PRINCE2's Controlling a Stage process, the Project Manager must first capture and log the request for change in the Issue Register (option E), because every issue or change request must be formally recorded and tracked before any assessment or decision can be made. Next, the Project Manager must assess the impact of the change on the Business Case, risks, and tolerances (option A), since PRINCE2 requires an impact analysis against the project's baseline and tolerances to determine whether the change can be handled at the project-manager level or must be escalated to the Project Board. Option B is wrong because implementing a change immediately bypasses the mandatory impact assessment and change control procedure.
Option C is wrong because changes should only be escalated to the Project Board after the Project Manager has logged and assessed them, not sent automatically for approval. Option D is wrong because change requests can come from any stakeholder, not only the Executive, and must still be captured and evaluated.
Exam trap
The trap is thinking that changes should be implemented immediately or escalated without assessment — candidates often skip the crucial steps of logging and impact analysis.