DPI Direction And Planning Practice Question
Which ITIL 4 core component provides the governance and management framework to direct organizational strategy?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Value System (SVS)
The Service Value System (SVS) provides the holistic framework, including governance, guiding principles, practices, and continual improvement, to direct strategy.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Physical network cabling diagram
Why it's wrong here
Cabling diagrams are low-level network documentation.
- ✓
Service Value System (SVS)
Why this is correct
The SVS is the comprehensive framework for directing and executing strategy.
- ✗
Incident management ticket queue
Why it's wrong here
Incident queues are narrow tactical tools.
- ✗
Personal employee resume database
Why it's wrong here
Employee resumes are HR records.
About these practice questions
This DPI question is part of Courseiva's 315-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.