DPI Continual Improvement Practice Question
When should an organization assess the baseline of a service or process during a continual improvement initiative?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Before defining specific targets and improvement actions, to understand the current starting point.
According to the ITIL Continual Improvement model step 2 ('Where are we now?'), establishing the baseline must occur before setting targets ('Where do we want to be?') and planning how to get there.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Only when an audit fails to meet compliance standards.
Why it's wrong here
Baselines are proactive measures for all improvements, not just reactionary audit fixes.
- ✗
After the improvement changes have been fully implemented and stabilized.
Why it's wrong here
That is done during step 6 ('Did we get there?').
- ✗
At the exact moment the corporate vision statement is drafted.
Why it's wrong here
Vision setting (Step 1) precedes baseline measurement (Step 2).
- ✓
Before defining specific targets and improvement actions, to understand the current starting point.
Why this is correct
The baseline provides the factual starting point required to measure progress accurately.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.