DPI Dpi Key Concepts Practice Question
An organization is using the ITIL Continual Improvement Model. What is the first step in this model when initiating a new improvement effort?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
What is the vision? (Establishing strategic alignment and context)
The first step of the Continual Improvement Model is 'What is the vision?', ensuring alignment with organizational strategy and direction.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
What is the vision? (Establishing strategic alignment and context)
Why this is correct
Step 1 of the Continual Improvement Model asks 'What is the vision?'
- ✗
Who should be fired for last month's major incident?
Why it's wrong here
Punitive questions violate continual improvement culture.
- ✗
What database management system is currently installed?
Why it's wrong here
This relates to current state assessment ('Where are we now?'), which is step 2.
- ✗
How many servers should we decommission today?
Why it's wrong here
This is a tactical operational question, not the first step of the model.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.