DPI Dpi Key Concepts Practice Question
An IT operations manager wants to improve the mean time to resolution (MTTR) for critical incidents logged in ServiceNow Incident Management. Within DPI, which activity represents the 'improvement' component?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Analyzing root causes and implementing automation scripts in ServiceNow Orchestration to speed up fixes
Improvement identifies and implements enhancements to services, practices, and value streams.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Analyzing root causes and implementing automation scripts in ServiceNow Orchestration to speed up fixes
Why this is correct
Implementing enhancements to reduce MTTR is a classic improvement activity.
- ✗
Drafting the annual operating budget for the service desk department
Why it's wrong here
Budgeting is a planning and financial management activity.
- ✗
Setting the corporate policy that critical incidents must be resolved within 2 hours
Why it's wrong here
Setting policies is a direction activity.
- ✗
Publishing the quarterly service level agreement (SLA) performance report to leadership
Why it's wrong here
Reporting is a measurement and evaluation activity.
About these practice questions
This DPI question is part of Courseiva's 315-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.