DPI Practice Question: Communication And Organizational Change Management
A project manager wants to build early momentum for a new IT service management initiative by identifying enthusiastic supporters. What role should these supporters play in the communication plan?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Act as change champions who advocate for the value stream and provide peer-level support.
Early adopters and change champions act as trusted peers who help advocate for the change and gather local feedback.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Take over all administrative payroll duties for the entire IT department.
Why it's wrong here
Payroll duties are unrelated to change advocacy and organizational transformation.
- ✗
Write all enterprise software code without peer review.
Why it's wrong here
Writing code without review violates basic software engineering governance.
- ✓
Act as change champions who advocate for the value stream and provide peer-level support.
Why this is correct
Change champions bridge the gap between leadership and operational staff, driving grassroots adoption.
- ✗
Enforce strict compliance by auditing peer computer screens daily.
Why it's wrong here
Policing peers destroys trust and undermines the change champion network.
About these practice questions
This DPI question is part of Courseiva's 316-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.