DPI Guiding Principles And GRC Practice Question

A financial services firm is deploying robotic process automation (RPA) bots to handle customer loan applications. Compliance requires that every bot decision be fully auditable. The development team wants to deploy bots immediately without logging logic. Which governance conflict does this represent regarding ITIL principles?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

A conflict between 'Optimize and automate' and governance requirements for transparency and auditability.

Deploying bots without logging ignores risk governance and transparency ('Collaborate and promote visibility').

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✓
A conflict between 'Optimize and automate' and governance requirements for transparency and auditability.
Why this is correct
Automation speed (Optimize and automate) directly conflicts with audit transparency requirements unless logging is built into the bots.
✗
A conflict between 'Think and work holistically' and HR hiring policies.
Why it's wrong here
HR policies are not the root of bot auditing requirements.
✗
A conflict between 'Keep it simple and practical' and physical security.
Why it's wrong here
Loan processing bots are digital, not physical.
✗
A conflict between 'Focus on value' and 'Start where you are'.
Why it's wrong here
This scenario has nothing to do with baseline assessment.

About these practice questions

This DPI question is part of Courseiva's 315-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →

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Written and reviewed by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint

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This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.