Match each AWS support plan to its key feature.
Drag a concept onto its matching description — or click a concept then click the description.
Account and billing support only
Business hours email access
24/7 phone, chat, and email; <1 hour response
Concierge support team; <30 min response
Technical Account Manager; <15 min response
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Basic: Access to AWS Support Community and forums
Basic provides community access, Developer provides business hours email, Business provides 24/7 support with 1-hour response, and Enterprise adds a TAM and faster response. Common confusions include swapping Business and Enterprise features.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Basic: Access to AWS Support Community and forums
Why this is correct
The Basic support plan is free and automatically included with every AWS account. It provides access to the AWS Support Community, documentation, whitepapers, and a limited set of Trusted Advisor checks, but it does not include access to AWS Cloud Support engineers or direct technical support. This is the correct match because community access is a core entitlement of the Basic tier.
Developer: Business hours email access to Cloud Support Associates
Why this is correct
The Developer support plan is designed for customers who are experimenting or testing in AWS and offers business hours email access exclusively to Cloud Support Associates, with no phone or chat support. When you open a case, you typically receive a response within 12 to 24 hours depending on severity, making it a lower-cost step up from Basic. Therefore this answer correctly identifies the Developer plan's collaboration channel.
Business: 24/7 phone, email, and chat with 1-hour response to impaired production systems
Why this is correct
The Business support plan is intended for production workloads and provides round-the-clock access via phone, email, and live chat, with a guaranteed 1-hour response time for impaired production systems (severity 1 cases). It also includes access to the full set of Trusted Advisor checks and third-party software support, which are not available on Basic or Developer. This statement is an accurate and unique feature of the Business tier.
Enterprise: 24/7 phone, email, and chat with 1-hour response to impaired production systems
Why it's wrong here
This statement is incorrect because 24/7 access with a 1-hour response to impaired production systems is a characteristic of the Business support plan, not the Enterprise plan. Enterprise actually offers a faster 15-minute response for business-critical systems and adds a dedicated Technical Account Manager (TAM) for proactive guidance, alongside all Business features. Thus, while Enterprise does have 24/7 phone, email, and chat, its key differentiator is the lower response time and TAM, so pairing the 1-hour SLA with Enterprise misrepresents the tier.
Developer: 15-minute response to business-critical systems and a Technical Account Manager
Why it's wrong here
This pairing is wrong because the Developer plan does not provide a Technical Account Manager or a 15-minute response SLA; those are flagship features of the Enterprise support plan. Developer offers only business hours email support and a maximum general guidance response of 24 hours, so this answer conflates the lowest paid tier with the highest tier. In reality, a TAM and rapid response to critical issues are Enterprise entitlements that require significant monthly spending and custom commitments.
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About these practice questions
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SOA-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SOA-C02 exam.