Match each AWS support plan to its key feature.
Drag a concept onto its matching description — or click a concept then click the description.
Customer service & documentation only
Business hours email support
24/7 phone & chat support
Concierge support team & proactive guidance
Technical Account Manager (TAM) & business-critical support
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Basic: Access to customer service and community forums
The correct matches are: Basic – customer service and forums; Developer – business hours email; Business – 24/7 phone/chat; Enterprise – TAM and event management. Common confusions include attributing higher-level features to lower-level plans.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Basic: Access to customer service and community forums
Why this is correct
The Basic plan is the free tier of AWS Support and includes 24/7 access to customer service for account and billing questions, along with documentation and community forums. It does not include any technical support from Cloud Support engineers, as that requires a paid plan. This makes it the starting point for users who need only account-level assistance and self-help resources.
Developer: Business hours email access
Why this is correct
The Developer plan is the entry-level paid support plan, and its key feature is business hours email access to Cloud Support Associates for technical questions. This access is limited to general guidance and best practices rather than rapid response or 24/7 availability, and it does not include phone or chat support. It is intended for developers who are experimenting or building in AWS and need occasional help from an engineer.
Business: 24/7 phone and chat support
Why this is correct
The Business plan is the first tier that includes 24/7 phone and chat support, allowing customers to speak directly with Cloud Support Engineers at any time. For impaired production systems, the response target is one hour, which is faster than the Developer plan's business-hours email. This makes it the typical choice for workloads that require near-continuous availability and fast technical troubleshooting.
Enterprise: Technical Account Manager and infrastructure event management
Why this is correct
The Enterprise plan adds a dedicated Technical Account Manager (TAM) and infrastructure event management. A TAM is a proactive technical point of contact who provides architectural guidance and coordinates AWS support during launches and migrations, while infrastructure event management provides additional support during peak events. These are exclusive to Enterprise and not available on any lower-tier plan.
Basic: 24/7 phone and chat support
Why it's wrong here
Choosing 24/7 phone and chat support for Basic is incorrect because Basic is the free plan and provides only account/billing customer service plus access to documentation and community forums. All paid support plans start at Developer, but phone and chat support is only introduced with the Business plan. Basic customers never receive direct technical support from AWS engineers.
Developer: Technical Account Manager
Why it's wrong here
The Developer plan does not include a Technical Account Manager; a TAM is a feature reserved for the Enterprise plan. Instead, the Developer plan's only engineered support channel is email during business hours, with response times of up to 12 or 24 hours depending on the severity of the issue. Attributing a TAM to Developer conflates the top-tier support offering with the entry-level paid tier.
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About these practice questions
This CLF-C02 question is part of Courseiva's 988-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.