- A
Basic Support
Why wrong: Basic Support is free but provides no access to AWS technical support engineers. It includes only documentation, whitepapers, and community forums.
- B
Developer Support
Developer Support is the minimum paid plan with access to AWS technical support. It provides email-based access to Cloud Support Associates during business hours (up to 12-hour response for system impaired cases).
- C
Business Support
Why wrong: Business Support exceeds the requirement with 24/7 phone and chat access and costs more. Developer Support meets the stated need for email technical support.
- D
Enterprise Support
Why wrong: Enterprise Support is the highest tier and includes a TAM. It exceeds the minimum requirement and costs significantly more.
Question 282 of 1,024
Minimum AWS Support Plan with Email Technical Support
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A startup has a development AWS account and wants the minimum paid AWS Support plan that provides email-based technical support from AWS staff. They do not need 24/7 phone access. Which is the minimum support plan that provides access to AWS technical support engineers?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"minimum / minimize"Why it matters: Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Developer Support
The Developer Support plan is the minimum AWS Support plan that provides access to AWS technical support engineers via email during business hours. Basic Support offers no technical support from AWS staff, only account and billing assistance. Business and Enterprise Support include 24/7 phone and chat support, which exceeds the stated requirement for email-only access.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Basic Support is free but provides no access to AWS technical support engineers. It includes only documentation, whitepapers, and community forums.
- ✓
Developer Support
Why this is correct
Developer Support is the minimum paid plan with access to AWS technical support. It provides email-based access to Cloud Support Associates during business hours (up to 12-hour response for system impaired cases).
Clue confirmation
The clue word "minimum / minimize" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Business Support
Why it's wrong here
Business Support exceeds the requirement with 24/7 phone and chat access and costs more. Developer Support meets the stated need for email technical support.
- ✗
Enterprise Support
Why it's wrong here
Enterprise Support is the highest tier and includes a TAM. It exceeds the minimum requirement and costs significantly more.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse Basic Support as a paid plan or assume it includes technical support, but Basic is free and provides no access to AWS support engineers, making Developer the correct minimum paid option.
Detailed technical explanation
How to think about this question
Under the hood, AWS Support plans are tiered with specific service-level agreements (SLAs) and response times. The Developer Support plan offers a 12-hour response time for guidance and 24 hours for production system impaired issues via email, while Business and Enterprise plans provide 1-hour or less response times for critical cases and include infrastructure event management. This tiered structure ensures that customers pay only for the support level they need, with Developer being the first paid tier offering direct engineer access.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
Billing, Pricing, and Support — study guide chapter
Learn the concepts, then practise the questions
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Developer Support — The Developer Support plan is the minimum AWS Support plan that provides access to AWS technical support engineers via email during business hours. Basic Support offers no technical support from AWS staff, only account and billing assistance. Business and Enterprise Support include 24/7 phone and chat support, which exceeds the stated requirement for email-only access.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "minimum / minimize". Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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