CLF-C02 Billing, Pricing, and Support Practice Question
A startup has a development AWS account and wants the minimum paid AWS Support plan that provides email-based technical support from AWS staff. They do not need 24/7 phone access. Which is the minimum support plan that provides access to AWS technical support engineers?
⚠ Common exam trap
Many exam-takers confuse Basic Support as a paid plan or assume it includes technical support, but Basic is free and provides no access to AWS support engineers, making Developer the correct minimum paid option.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Developer Support
The Developer Support plan is the minimum AWS Support plan that provides access to AWS technical support engineers via email during business hours. Basic Support offers no technical support from AWS staff, only account and billing assistance. Business and Enterprise Support include 24/7 phone and chat support, which exceeds the stated requirement for email-only access.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Basic Support is the free tier and provides no access to AWS technical support engineers at all. It only includes documentation, whitepapers, and community forums, so any request for direct assistance with system issues would go unanswered by AWS staff. Since the scenario requires at least email-based technical support, this plan is insufficient.
- ✓
Developer Support
Why this is correct
Developer Support is the lowest-cost paid support plan and the minimum tier that grants access to AWS technical support. It provides email-based access to Cloud Support Associates during business hours, with a 12-hour response target for system-impaired cases. This plan directly satisfies the requirement for email technical support without adding unnecessary channels or cost.
- ✗
Business Support
Why it's wrong here
Business Support exceeds the stated requirement by offering 24/7 phone and chat access to Cloud Support Engineers, along with a 1-hour response target for production-system impaired cases. While it does include email support, it is a higher-priced tier than necessary for a scenario that only asks for email-based assistance. Choosing it would incur additional expense without a corresponding need for the extra support capabilities.
- ✗
Enterprise Support
Why it's wrong here
Enterprise Support is the highest support tier and includes a dedicated Technical Account Manager, 15-minute response for critical workloads, and access to a Concierge Support team. These features are far beyond an email-only technical support requirement and come with a significantly higher cost. It is the most expensive option and therefore an inappropriate over-provisioning for this use case.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.