CLF-C02 Billing, Pricing, and Support Practice Question
A healthcare company runs a production application on AWS that stores protected health information (PHI). The company needs a support plan that provides a designated Technical Account Manager (TAM) who will perform quarterly business reviews, offer proactive architectural guidance, and help optimize the environment. The company also requires a 15-minute response time for critical system failures. Which AWS Support plan should the company choose?
⚠ Common exam trap
Watch out — candidates often confuse AWS Business Support's 1-hour critical response time and general architectural guidance with the dedicated TAM and quarterly business reviews that are exclusive to Enterprise Support, leading them to select Business Support instead.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AWS Enterprise Support
AWS Enterprise Support is the only plan that provides a designated Technical Account Manager (TAM) who conducts quarterly business reviews, offers proactive architectural guidance, and helps optimize the environment. It also guarantees a 15-minute response time for critical system failures, meeting the healthcare company's requirements for handling protected health information (PHI) with high availability and compliance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support is the default plan included with every account; it provides only account and billing assistance, with no technical support for application issues. It does not have a target response time for production incidents, because it does not offer a support SLA, and it certainly does not include a Technical Account Manager (TAM) or proactive guidance. The healthcare company's production application requires meaningful technical and operational support, which Basic Support cannot deliver.
When this WOULD be correct
A company with a non-production workload that requires only basic account and billing support, with no need for technical support or architectural guidance, would choose AWS Basic Support. For example, a small development team running a test environment with minimal support needs.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support is intended for development and testing workloads, not production. It offers technical support but no dedicated Technical Account Manager (TAM), and its fastest response for a critical production system down is 12 hours, which is slower than the 1-hour Business tier. Because this healthcare company's requirement explicitly includes a TAM for production, Developer Support cannot satisfy it.
When this WOULD be correct
A startup running a non-production environment with a few developers needs support for early-stage development, including best-practice guidance and a 1-hour response for critical issues, but does not require a TAM or 15-minute response.
- ✗
AWS Business Support
Why it's wrong here
AWS Business Support provides 24/7 access to Cloud Support Engineers, full Trusted Advisor checks, and a 1-hour response for production system down, making it a strong operational plan. However, it does not include a Technical Account Manager (TAM), nor does it offer the quarterly business reviews and proactive architectural guidance that are exclusive to Enterprise Support. The scenario's emphasis on a TAM makes Business Support disproportionate to the need.
- ✓
AWS Enterprise Support
Why this is correct
AWS Enterprise Support is the only plan that includes a dedicated Technical Account Manager (TAM), who acts as a single point of contact for proactive guidance, operational health, and architectural review. It also provides a 15-minute response for critical production outages, alongside full Trusted Advisor, the AWS Health API, and quarterly business reviews. For a production application in healthcare with strict availability and compliance needs, Enterprise Support aligns exactly with the stated requirement for a TAM.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Enterprise SupportCorrect answer▾
Why this is correct
AWS Enterprise Support is the only plan that includes a dedicated Technical Account Manager (TAM), who acts as a single point of contact for proactive guidance, operational health, and architectural review. It also provides a 15-minute response for critical production outages, alongside full Trusted Advisor, the AWS Health API, and quarterly business reviews. For a production application in healthcare with strict availability and compliance needs, Enterprise Support aligns exactly with the stated requirement for a TAM.
✗AWS Basic SupportWrong answer — click to see why▾
Why this is wrong here
AWS Basic Support does not provide a Technical Account Manager (TAM), quarterly business reviews, proactive architectural guidance, or a 15-minute response time for critical failures. It only offers basic support for account and billing issues.
★ When this WOULD be the correct answer
A company with a non-production workload that requires only basic account and billing support, with no need for technical support or architectural guidance, would choose AWS Basic Support. For example, a small development team running a test environment with minimal support needs.
Why candidates choose this
Candidates may mistakenly think Basic Support is sufficient for any workload, or they may overlook the specific requirements for a TAM and fast response times, assuming basic support covers all needs.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support does not provide a designated Technical Account Manager (TAM), quarterly business reviews, or proactive architectural guidance, and its response time for critical cases is 1 hour, not 15 minutes.
★ When this WOULD be the correct answer
A startup running a non-production environment with a few developers needs support for early-stage development, including best-practice guidance and a 1-hour response for critical issues, but does not require a TAM or 15-minute response.
Why candidates choose this
Candidates may confuse Developer Support with Enterprise Support, thinking it includes a TAM and faster response times, or underestimate the support requirements for PHI workloads.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.