CLF-C02 Billing, Pricing, and Support Practice Question
A company runs a production web application on Amazon EC2 and Amazon RDS. The internal IT team needs a support plan that provides a guaranteed response time of less than one hour for a production system outage. Additionally, the company wants access to AWS Infrastructure Event Management, which includes guidance from AWS experts during planned events such as product launches or migrations. The company does not require a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
⚠ Common exam trap
Watch out — candidates often confuse the Developer Support plan's 12-hour response time for production outages with the 1-hour response time offered by Business Support, or mistakenly think that Infrastructure Event Management is available on Developer Support, when it is only available on Business and Enterprise tiers.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Business Support
The Business Support plan is the correct choice because it provides a guaranteed response time of less than one hour for production system outages (production system impaired) and includes access to AWS Infrastructure Event Management for guidance during planned events. The company does not need a dedicated Technical Account Manager (TAM), which is only available with the Enterprise Support plan, making Business Support the most cost-effective option that meets all stated requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Basic Support is the free plan included with every AWS account, but it provides no technical support for operational issues and no defined response times. It only offers account and billing assistance, access to documentation and whitepapers, and health status checks via the AWS Health Dashboard. For a production web application outage, Basic Support would leave the company unable to open a technical support case or get any direct engineering help, making it entirely inadequate for the stated requirement of a 1-hour response for a production system down.
When this WOULD be correct
Basic Support would be correct for a company that only needs access to account and billing support, documentation, whitepapers, and the AWS Health Dashboard, with no requirement for technical support or fast response times for production issues.
- ✗
Developer Support
Why it's wrong here
Developer Support is designed for non-production workloads such as development and testing, not for running a production web application. It offers only business-hours email support for a limited number of contacts and has no Infrastructure Event Management (IEM) capability. Moreover, for a production system down, the target response time is up to 12 hours, which is far slower than the 1-hour requirement and would result in extended downtime. This plan is meant for early prototyping and initial development, so it cannot meet the operational needs of a critical production environment.
When this WOULD be correct
A company with a non-production environment or early-stage development that needs technical support for general guidance and best practices, but does not require fast response times or infrastructure event management, would choose Developer Support.
- ✓
Business Support
Why this is correct
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
- ✗
Enterprise Support
Why it's wrong here
Incorrect. Enterprise Support offers a 15-minute response time and a dedicated Technical Account Manager (TAM), but the company does not require a TAM. While it would meet the requirements, it is more expensive than necessary and not the best choice given the stated conditions.
When this WOULD be correct
A company requires a dedicated Technical Account Manager (TAM) for proactive guidance and a 15-minute response time for business-critical systems, along with Infrastructure Event Management.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓Business SupportCorrect answer▾
Why this is correct
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
✗Basic SupportWrong answer — click to see why▾
Why this is wrong here
Basic Support does not provide a guaranteed response time of less than one hour for production system outages, nor does it include AWS Infrastructure Event Management. It only offers basic account and billing support with no technical support for production issues.
★ When this WOULD be the correct answer
Basic Support would be correct for a company that only needs access to account and billing support, documentation, whitepapers, and the AWS Health Dashboard, with no requirement for technical support or fast response times for production issues.
Why candidates choose this
Candidates may mistakenly think Basic Support includes some level of technical support or that the free tier provides sufficient coverage, not realizing it lacks the SLA and services needed for production workloads.
✗Developer SupportWrong answer — click to see why▾
Why this is wrong here
Developer Support does not include AWS Infrastructure Event Management and has a maximum response time of 12 hours for system impairment, not under 1 hour for production outages.
★ When this WOULD be the correct answer
A company with a non-production environment or early-stage development that needs technical support for general guidance and best practices, but does not require fast response times or infrastructure event management, would choose Developer Support.
Why candidates choose this
Candidates may confuse Developer Support with Business Support, thinking it provides faster response times or event management, but it lacks these features and is intended for development-stage workloads.
✗Enterprise SupportWrong answer — click to see why▾
Why this is wrong here
Enterprise Support includes a dedicated Technical Account Manager (TAM), which the company does not require, and is more expensive than necessary for the stated needs.
★ When this WOULD be the correct answer
A company requires a dedicated Technical Account Manager (TAM) for proactive guidance and a 15-minute response time for business-critical systems, along with Infrastructure Event Management.
Why candidates choose this
Candidates may assume that a higher-tier plan is always better for critical production systems, overlooking that Business Support already provides the required response time and event management without the extra cost and TAM requirement.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Same concept, more angles
2 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a production web application on Amazon EC2 and Amazon RDS instances. The company's IT team needs technical support from AWS engineers with a guaranteed response time of less than one hour for issues where production systems are impaired. Additionally, the team wants to receive cost optimization recommendations through AWS Trusted Advisor. Which AWS Support plan should the company choose?
medium- A.AWS Basic Support
- B.AWS Developer Support
- ✓ C.AWS Business Support
- D.AWS Enterprise Support
Why C: AWS Business Support provides a response time of less than one hour for production system impaired cases (severity level 'high') and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. This plan meets both the guaranteed response time and the cost optimization requirements specified in the question.
Variation 2. A company runs a production workload on Amazon EC2 and Amazon RDS. The operations team needs technical support with a guaranteed response time of less than 1 hour for critical system issues. They also require access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance recommendations. The company does not want to pay for a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
medium- A.AWS Basic Support
- B.AWS Developer Support
- ✓ C.AWS Business Support
- D.AWS Enterprise On-Ramp Support
Why C: The AWS Business Support plan provides a guaranteed response time of less than 1 hour for critical system issues and grants access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance. This plan meets the company's requirements without the need for a dedicated Technical Account Manager (TAM), which is only included in higher-tier plans like Enterprise On-Ramp or Enterprise Support.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.