Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A company runs a production web application on Amazon EC2 and Amazon RDS. The internal IT team needs a support plan that provides a guaranteed response time of less than one hour for a production system outage. Additionally, the company wants access to AWS Infrastructure Event Management, which includes guidance from AWS experts during planned events such as product launches or migrations. The company does not require a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
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Basic Support
Incorrect. Basic Support does not provide technical support or Infrastructure Event Management. It only provides account and billing support.
B
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Developer Support
Incorrect. Developer Support offers a response time of up to 12 hours for a production system down and does not include Infrastructure Event Management. It is intended for non-production environments or early development.
C
Best answer
Business Support
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
D
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Enterprise Support
Incorrect. Enterprise Support offers a 15-minute response time and a dedicated Technical Account Manager (TAM), but the company does not require a TAM. While it would meet the requirements, it is more expensive than necessary and not the best choice given the stated conditions.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A developer needs to launch a test server for a new application prototype. The developer logs into the AWS Management Console, selects an Amazon EC2 instance type, configures the security group, and starts the instance. The instance is running within two minutes, and the developer did not need to submit a formal request to the company's IT procurement team or wait for approval from a cloud administrator. Which essential characteristic of cloud computing does this scenario best demonstrate?
Question 2
A solutions architect is planning a new web application on AWS. The workload will include 3 Amazon EC2 instances (t3.medium) running 24/7, an Application Load Balancer, and an Amazon RDS for MySQL db.t3.small database. The architect needs to estimate the monthly cost for the first year, considering different purchasing options (On-Demand, 1-year All Upfront Reserved Instance, and Compute Savings Plan). Which AWS tool should the architect use to create this estimate?
Question 3
A company's development team frequently needs temporary test environments. A developer can log into the AWS Management Console, select an Amazon EC2 instance type, configure storage, and launch the instance within minutes without any interaction with the IT infrastructure team. This capability is an example of which essential characteristic of cloud computing?
Question 4
A company's finance team needs to analyze AWS spending in detail. They require a report that includes hourly cost data for each AWS service, each individual resource (e.g., a specific EC2 instance), and any cost allocation tags applied. The team plans to export this data to an Amazon S3 bucket and then import it into a custom business intelligence (BI) analytics dashboard. Which AWS tool should the finance team use to generate this level of detailed cost data?
Question 5
A company uses AWS for its development environment. The finance team wants to set a monthly budget of $10,000. They want to receive an email notification when the actual costs reach 80% of the budget ($8,000) and again when costs exceed the budget. The team needs a managed AWS service that can automatically send these alerts without requiring custom code or third-party tools. Which AWS service should the team use?
Question 6
A company uses AWS Organizations to manage multiple accounts. The security team needs to enforce a policy that restricts SSH access (port 22) from the internet (0.0.0.0/0) in all VPCs across all accounts. The team wants to centrally define the allowed rules and automatically apply them to newly created VPCs and security groups, while also automatically remediating any existing non-compliant security groups. Which AWS service should the team use?
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Business Support — This question tests knowledge of AWS Support plan features and response times. The Business Support plan is the correct choice because it offers a 1-hour response time for a production system down (Severity 1) case and includes Infrastructure Event Management (an optional service for planning and executing major events). The Developer Support plan has a slower response time (12 hours for Severity 1) and does not include Infrastructure Event Management. Basic Support provides no technical support at all. Enterprise Support provides a 15-minute response time and includes a TAM, but the company does not need a TAM and can save costs by choosing Business Support instead.
What should I do if I get this CLF-C02 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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