- A
Basic Support
Why wrong: Incorrect. Basic Support does not provide technical support or Infrastructure Event Management. It only provides account and billing support.
- B
Developer Support
Why wrong: Incorrect. Developer Support offers a response time of up to 12 hours for a production system down and does not include Infrastructure Event Management. It is intended for non-production environments or early development.
- C
Business Support
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
- D
Enterprise Support
Why wrong: Incorrect. Enterprise Support offers a 15-minute response time and a dedicated Technical Account Manager (TAM), but the company does not require a TAM. While it would meet the requirements, it is more expensive than necessary and not the best choice given the stated conditions.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. A key principle to apply: business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a production web application on Amazon EC2 and Amazon RDS. The internal IT team needs a support plan that provides a guaranteed response time of less than one hour for a production system outage. Additionally, the company wants access to AWS Infrastructure Event Management, which includes guidance from AWS experts during planned events such as product launches or migrations. The company does not require a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Business Support
The Business Support plan is the correct choice because it provides a guaranteed response time of less than one hour for production system outages (production system impaired) and includes access to AWS Infrastructure Event Management for guidance during planned events. The company does not need a dedicated Technical Account Manager (TAM), which is only available with the Enterprise Support plan, making Business Support the most cost-effective option that meets all stated requirements.
Key principle: Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Incorrect. Basic Support does not provide technical support or Infrastructure Event Management. It only provides account and billing support.
- ✗
Developer Support
Why it's wrong here
Incorrect. Developer Support offers a response time of up to 12 hours for a production system down and does not include Infrastructure Event Management. It is intended for non-production environments or early development.
- ✓
Business Support
Why this is correct
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
Related concept
Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
- ✗
Enterprise Support
Why it's wrong here
Incorrect. Enterprise Support offers a 15-minute response time and a dedicated Technical Account Manager (TAM), but the company does not require a TAM. While it would meet the requirements, it is more expensive than necessary and not the best choice given the stated conditions.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the Developer Support plan's 12-hour response time for production outages with the 1-hour response time offered by Business Support, or mistakenly think that Infrastructure Event Management is available on Developer Support, when it is only available on Business and Enterprise tiers.
Detailed technical explanation
How to think about this question
AWS Support plans are tiered with specific response times defined in the AWS Support Service Level Agreement (SLA). For Business Support, the response time for a production system outage (severity level 'high') is less than 1 hour, while for Developer Support it is less than 12 hours. AWS Infrastructure Event Management is a paid add-on for Business Support but is included at no extra cost with Enterprise Support; however, since the company does not require a TAM, Business Support is the appropriate tier.
KKey Concepts to Remember
- Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
- Business Support guarantees a 1-hour response time for Severity 1 (production system down) cases.
- Business Support includes access to AWS Infrastructure Event Management.
- Business Support offers architectural guidance and context-specific best practices.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Review business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone., then practise related CLF-C02 questions on the same topic to reinforce the concept.
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone..
What is the correct answer to this question?
The correct answer is: Business Support — The Business Support plan is the correct choice because it provides a guaranteed response time of less than one hour for production system outages (production system impaired) and includes access to AWS Infrastructure Event Management for guidance during planned events. The company does not need a dedicated Technical Account Manager (TAM), which is only available with the Enterprise Support plan, making Business Support the most cost-effective option that meets all stated requirements.
What should I do if I get this CLF-C02 question wrong?
Review business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone., then practise related CLF-C02 questions on the same topic to reinforce the concept.
What is the key concept behind this question?
Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
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Last reviewed: Jun 11, 2026
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