hardMultiple SelectObjective-mapped
AIF-C01 Practice Question: Build a system that automatically routes support…
A company wants to build a system that automatically routes support tickets to the appropriate department based on the text description. They have labeled historical data. Which THREE AWS services could be used to implement this solution? (Select THREE.)
⚠ Common exam trap
Many candidates confuse Amazon Rekognition (image/video analysis) or Amazon Polly (text-to-speech) with text classification services, but the key is to recognize that only services with NLP or ML training capabilities (Comprehend, SageMaker, Lex) can handle text-based routing.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Amazon Comprehend
Amazon Comprehend is a natural language processing (NLP) service that can analyze text to extract insights such as sentiment, key phrases, and custom classification. By training a custom classifier on labeled historical support ticket data, Comprehend can automatically route tickets to the appropriate department based on the text description, making it a direct fit for this use case.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Amazon Comprehend
Why this is correct
Comprehend's custom classification can be trained on historical tickets to predict department.
- ✓
Amazon SageMaker
Why this is correct
SageMaker can train and deploy a text classification model.
- ✗
Amazon Rekognition
Why it's wrong here
Rekognition is for image/video analysis, not text classification.
- ✗
Amazon Polly
Why it's wrong here
Polly converts text to speech, not classification.
- ✓
Amazon Lex
Why this is correct
Lex can build a chatbot that classifies intent and routes accordingly.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AIF-C01 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AIF-C01 exam.