AIF-C01 Guidelines for Responsible AI Practice Question
A company develops a chatbot using Amazon Lex. To ensure transparency, what should the chatbot do when it cannot answer a question?
⚠ Common exam trap
AWS often tests the misconception that a chatbot should always escalate or remain passive when it cannot answer, but the correct approach under responsible AI is to acknowledge the limitation and offer alternatives, not to hide or mislead.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Clearly state that it cannot answer and offer alternatives
Responsible AI guidelines, including those from AWS for Amazon Lex, require that when a chatbot cannot answer a question, it should clearly state its inability and offer alternatives (e.g., rephrasing the query or providing related topics). This maintains transparency and user trust, aligning with the 'Explainability' principle under the Guidelines for Responsible AI.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Remain silent and wait for the next input
Why it's wrong here
Silence is not transparent.
- ✗
Provide a random answer from a predefined list
Why it's wrong here
Random answers can mislead.
- ✓
Clearly state that it cannot answer and offer alternatives
Why this is correct
Honest communication builds trust.
- ✗
Automatically escalate all unanswered questions to a human
Why it's wrong here
Escalation may not always be necessary.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AIF-C01 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AIF-C01 exam.