20+ practice questions focused on Problem Management — one of the most tested topics on the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) (CIS-ITSM) exam. Each question includes a detailed explanation so you learn why the right answer is correct.
Start Problem Management PracticeAn administrator is configuring Data Archiving rules for closed Problem records. Which TWO criteria or settings must be defined in an archiving rule? (Choose two.)
Explanation: Archiving rules require specifying the target table (e.g., problem) and age/condition criteria (such as closed and older than X months).
Which user role is required by default to create, manage, and close Problem records in ServiceNow?
Explanation: The 'problem' role is required to manage and work on problem records out-of-the-box.
An administrator needs to configure Problem Management properties to automatically close related incidents when a Problem is closed. Where are these global properties accessed?
Explanation: Problem Management properties are managed under Problem Administration > Properties in the Navigator.
During root cause analysis, a problem analyst identifies that a third-party application component is failing. The analyst wants to link an existing RFC (Request for Change) to the Problem record to track the remediation. How is this relationship established in ServiceNow?
Explanation: Problem records include a 'Caused by change' or 'Requests Change' related list and fields where change requests can be directly linked.
An ITIL practitioner needs to view the standard baseline workflow for Problem Management in ServiceNow. Which state comes immediately after the 'Assess' state in the baseline Problem lifecycle?
Explanation: In the baseline ServiceNow Problem Management workflow, the state sequence is New -> Assess -> Root Cause Analysis -> Fix In Progress -> Resolved -> Closed.
+15 more Problem Management questions available
Practice all Problem Management questions1. Baseline your knowledge
Start with 10 questions to gauge your current understanding of Problem Management. This tells you whether you need a concept refresher or just practice.
2. Review every explanation
For each question — right or wrong — read the full explanation. Understanding why an answer is correct is more valuable than knowing the answer itself.
3. Focus on exam traps
Problem Management questions on the CIS-ITSM frequently use trap wording. Look for subtle differences in answers that test your precision, not just general knowledge.
4. Reach 80% consistently
Do repeated sessions until you score 80%+ three times in a row. Then move to mixed-mode practice to test cross-topic recall under realistic conditions.
The exact number varies per candidate. Problem Management is tested as part of the ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) (CIS-ITSM) blueprint. Practicing with targeted Problem Management questions ensures you can handle any format or difficulty that appears.
Yes. Courseiva provides free CIS-ITSM practice questions across all exam topics and domains. The platform includes topic-based practice, mock exams, missed-question review, bookmarked questions, and readiness tracking — no account required.
Difficulty is subjective, but Problem Management is a high-priority exam concept tested in multiple ways — direct recall, scenario analysis, and command-output interpretation. Consistent practice is the best way to build confidence.
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