CIS-ITSM Change Management Practice Test 8 — 15 Questions

Question 1

A change request is currently in the 'New' state. You want to automate the transition to 'Assess'. Where do you define this logic in a Change Model?

Accepted Answer

Change Model Flow. The Change Model's associated flow in Flow Designer manages the state transition logic.

Answer

UI Action on change_request

Answer

State transition table

Answer

Business Rule on change_request

Answer

Workflow properties

Question 2

What is the function of the 'CAB Required' flag on a Change Request?

Accepted Answer

It forces CAB approval.. The 'CAB Required' flag determines if the change must be submitted to the CAB for approval during the authorization phase.

Answer

It bypasses all approvals.

Answer

It sets the risk to high.

Answer

It automatically generates a CAB meeting.

Answer

It alerts the CAB manager.

Question 3

If you perform a 'Mass Update' on multiple Change Requests, which feature ensures that risk assessments are recalculated for every record?

Accepted Answer

Business Rule. Business rules on the 'change_request' table are typically responsible for triggering the 'recalculate_risk' logic upon field updates.

Answer

Scheduled Job

Answer

Flow Designer

Answer

UI Policy

Answer

Client Script

Question 4

What must be defined in the CAB Definition to ensure the right people are invited to the CAB meeting?

Accepted Answer

CAB Members. The 'CAB Definition' includes a list of attendees who are automatically added to meeting invitations.

Answer

Approval Rules

Answer

Assignment Groups

Answer

User Criteria

Answer

Change Groups

Question 5

Where can users view all scheduled changes across the infrastructure?

Accepted Answer

Change Schedule. The 'Change Schedule' provides a visual calendar view of all scheduled changes.

Answer

Dashboard

Answer

Configuration Item list

Answer

Service Portal

Answer

CAB Workbench

Question 6

Which type of change is typically used for a major system update that has been planned in advance?

Accepted Answer

Normal. Normal changes are the standard path for planned, non-standard activities that require full review.

Answer

Routine Change

Answer

Standard

Answer

CAB Change

Answer

Emergency

Question 7

Which table stores the relationship between a Change Request and its associated tasks?

Accepted Answer

Change Task [change_task]. The 'change_task' table contains a reference field 'change_request' which links the two.

Answer

CAB Meeting [cab_meeting]

Answer

Change Request [change_request]

Answer

Task Rel [task_rel]

Answer

Task [task]

Question 8

You want to restrict the visibility of specific fields in a Change Request based on the Change Model. What is the recommended way to do this?

Accepted Answer

Form View Rules. Form Views and View Rules are the standard way to restrict field visibility based on context.

Answer

ACLs

Answer

Business Rules

Answer

UI Policies

Answer

Data Policies

Question 9

A change request is in the 'Review' state. What is the primary purpose of this phase?

Accepted Answer

To verify the change outcomes.. The Review phase allows for post-implementation evaluation to ensure the change achieved its objectives.

Answer

To approve the release.

Answer

To close the change.

Answer

To perform conflict detection.

Answer

To assign work.

Question 10

What happens to a Change Request if a CAB attendee rejects it during a CAB meeting?

Accepted Answer

It is set to 'Rejected'.. The Change Request state will typically revert or pause, and the approval status will be set to 'Rejected'.

Answer

It is ignored.

Answer

It is sent to the ITIL user.

Answer

It is deleted.

Answer

It is automatically closed.

Question 11

Which state does an Emergency Change typically enter immediately upon creation?

Accepted Answer

Assess. Emergency Changes skip initial approvals and start in the 'Assess' state to expedite work.

Answer

New

Answer

Implement

Answer

Scheduled

Answer

Closed

Question 12

Which TWO of the following settings are required for the CAB Workbench to function correctly?

Accepted Answer

Scheduled CAB meetings. CAB Workbench requires a definition and a schedule to manage the meetings.

Answer

A dedicated CI for the CAB

Answer

An assigned ITIL manager

Answer

An active workflow for every change

Question 13

Which TWO of the following are valid ways to trigger a risk assessment for a Change Request?

Accepted Answer

Automatically upon entering the 'Assess' state. Risk assessments can be triggered by a UI action or by a business rule during state transition.

Answer

When the Change is closed

Answer

When an incident is linked

Answer

Via email notification

Question 14

Which THREE are characteristics of a Standard Change?

Accepted Answer

Low risk. Standard changes are low risk, repeatable, and pre-authorized.

Answer

Requires emergency intervention

Answer

Requires CAB approval

Question 15

Which THREE factors can be used by the Change Conflict Detection engine to identify a conflict?

Accepted Answer

Planned start and end dates. Conflicts are typically based on CI, scheduled dates, and the 'blackout' or 'maintenance' window schedules.

Answer

The change requester's location

Answer

The change priority level