AI Associate Practice Test 18 — 15 Questions

Question 1

An AI system for hiring is deployed. After six months, the HR team notices that the model's recommendations closely mimic past human hires, which were biased. The team wants to correct this. What should be their first step?

Accepted Answer

Implement continuous monitoring and a feedback loop to detect and mitigate bias. Option B is correct: Continuous monitoring and feedback loops can detect and correct drift or bias. Option A is wrong because removing the model does not solve underlying bias. Option C is wrong because past data already contains bias. Option D is wrong because complete transparency does not automatically correct bias.

Answer

Shut down the AI system entirely

Answer

Retrain the model with the same historical data but with more features

Answer

Make the model's decision process fully transparent to all candidates

Question 2

A company deployed an AI chatbot for customer service. After a week, they receive complaints that the chatbot responds differently based on customer accent. The ethical issue is most likely due to:

Accepted Answer

Bias in the training data leading to discriminatory behavior. The chatbot's differing responses based on accent indicate bias in the training data or model. Option D (bias in training data leading to discriminatory behavior) is correct because AI models learn from data, and if the data contains accents correlated with negative outcomes, the model perpetuates that. Option A (insufficient compute resources) is unrelated. Option B (lack of chatbot personality) is not ethical. Option C (user interface design) is not the cause.

Answer

Lack of personality in the chatbot responses

Answer

Insufficient computational resources allocated to the chatbot

Answer

Poor user interface design

Question 3

Refer to the exhibit. Which ethical principle is most at risk based on this AI governance configuration?

Accepted Answer

Accountability. The configuration lacks human override and does not require explanations, which undermines accountability. Option C (Accountability) is correct. Option A (Fairness) is not directly addressed but audit trail may help. Option B (Privacy) is not mentioned. Option D (Transparency) is partially addressed by audit trail but not explanation. The absence of human override is a key accountability gap.

Answer

Transparency

Answer

Fairness

Answer

Privacy

Question 4

A Salesforce admin wants to deploy an Einstein bot that uses natural language processing. Which practice best ensures ethical use?

Accepted Answer

Provide clear disclaimers that the user is interacting with an AI.. Option A is correct because transparency is a key ethical principle; users should know they are interacting with AI. Option B is wrong because restricting to internal processes does not address ethical use. Option C is wrong because collecting excessive personal data violates privacy. Option D is wrong because autonomous decisions may require human oversight.

Answer

Use the bot only for internal processes.

Answer

Collect as much personal data as possible to improve accuracy.

Answer

Allow the bot to make autonomous decisions without human review.

Question 5

Which TWO are best practices for mitigating bias in AI models?

Accepted Answer

Using balanced training datasets.. Options A and C are correct. Using balanced training datasets helps reduce representation bias, and applying disparity analysis identifies where bias exists. Option B is wrong because removing sensitive attributes alone may not eliminate proxy variables. Option D is wrong because using only recent data may still contain bias. Option E is wrong because complex deep learning models can be harder to audit and may amplify bias.

Answer

Using complex deep learning models.

Answer

Removing all sensitive attributes.

Answer

Training models on the most recent data only.

Question 6

A company deploys an Einstein AI model that recommends products to customers. To ensure transparency, what should the company include in the customer-facing interface?

Accepted Answer

A brief note that recommendations are generated by AI, along with a way to get more information about why a product was suggested.. Option B is correct because informing customers that AI is used and explaining how recommendations are generated aligns with transparency. Option A is wrong as it gives too much detail. Option C is wrong because not all recommendations need to be explained per se, but the system's behavior should be transparent. Option D is wrong because a simple 'AI-generated' note is insufficient.

Answer

A statement that each recommendation is personally selected by a human expert.

Answer

A simple label 'AI-generated' without further explanation.

Answer

A complete list of all features used by the model.

Question 7

A company launches a chatbot that interacts with customers. The chatbot does not disclose that it is an AI. Which ethical principle is most directly violated?

Accepted Answer

Transparency. Option B is correct: Transparency requires disclosing that the interaction is with AI. Option A is wrong because accountability is about responsibility. Option C is wrong because fairness is about bias. Option D is wrong because privacy is about data handling.

Answer

Accountability

Answer

Fairness

Answer

Privacy

Question 8

Refer to the exhibit. The error log from an AI recommendation system indicates that it cannot explain a decision. Which ethical concern does this directly raise?

Accepted Answer

Lack of transparency and explainability. Option D is correct: Lack of explainability means the system is not transparent. Option A is wrong because bias is not shown. Option B is wrong because safety is not directly indicated. Option C is wrong because accountability is about oversight, but the issue is lack of explanation.

Answer

Bias in recommendations

Answer

Safety risks

Answer

Lack of human accountability

Question 9

A company is deploying Einstein Vision for product quality inspection. To ensure ethical use, which TWO practices should they adopt? (Choose two.)

Accepted Answer

Test the model for bias across different product types and lighting conditions. Option A (Test the model for bias across different product types) is correct because bias testing is essential. Option C (Provide clear documentation on the model's limitations) is correct for transparency. Option B (Use the model without human oversight) violates accountability. Option D (Only use images from one supplier) may introduce bias. Option E (Keep the model's decisions secret) violates transparency.

Answer

Keep the model's decision-making process proprietary to protect intellectual property

Answer

Deploy the model without human oversight to maximize efficiency

Answer

Only use training images from a single supplier to maintain consistency

Question 10

Refer to the exhibit. A Salesforce admin is reviewing an AI model's fairness report. Which action should the admin take?

Accepted Answer

Retrain the model because the equal opportunity score is below threshold.. Option B is correct because the equal opportunity score (0.72) is below the bias threshold (0.8), indicating potential unfairness in true positive rates across groups. Option A is wrong because demographic parity is above threshold but equal opportunity is not, so not all metrics exceed threshold. Option C is wrong because removing features may not address the root cause. Option D is wrong because increasing the threshold would mask the problem.

Answer

Remove the email_engagement feature to improve fairness.

Answer

Increase the bias threshold to 0.9.

Answer

Deploy the model because all metrics exceed the threshold.

Question 11

A company wants to use Einstein OCR to extract text from uploaded documents. To protect customer privacy, what should they ensure before processing documents containing personal data?

Accepted Answer

Enable the Einstein Trust Layer to mask sensitive data and comply with data protection policies.. Option A is correct because the Einstein Trust Layer provides data masking and privacy controls. Option B is wrong because anonymization by users is unreliable. Option C is wrong as encryption protects data in transit but does not address data use. Option D is wrong because consent alone does not protect privacy if data is exposed.

Answer

Ask customers to manually blur sensitive information before uploading.

Answer

Use HTTPS to securely upload documents.

Answer

Obtain consent from customers and rely on the model to ignore sensitive data.

Question 12

An autonomous vehicle AI is trained in simulation but performs poorly in rain and snow. The development team decides to deploy anyway, arguing that bad weather is rare. What ethical concern is most critical?

Accepted Answer

Insufficient robustness and safety. Option C is correct: Robustness and safety require that AI performs reliably under all foreseeable conditions. Option A is wrong because bias is about demographic fairness. Option B is wrong because transparency is about disclosure. Option D is wrong because accountability is about oversight.

Answer

Bias against certain weather conditions

Answer

Lack of human accountability

Answer

Lack of transparency

Question 13

A company uses Einstein Prediction Builder to predict customer churn. They notice the model is less accurate for a particular demographic group. According to ethical AI principles, what should the company do first?

Accepted Answer

Conduct a bias audit to assess the model's fairness across demographics. The correct first step is to conduct a bias audit to identify sources of disparity. Option B is correct because ethical AI requires proactive bias detection. Option A (ignore) violates fairness. Option C (retrain on more data of that group) might introduce bias. Option D (use a different model without audit) ignores the root cause.

Answer

Retrain the model with more data from that demographic group only

Answer

Ignore the discrepancy as it might be due to random variation

Answer

Switch to a different AI model without investigating

Question 14

A Salesforce admin is configuring Einstein Next Best Action. Which TWO actions demonstrate ethical AI practices? (Choose two.)

Accepted Answer

Regularly review recommendation logs for patterns of bias or unfair treatment. Option B (Set up human review for recommendations that involve sensitive decisions) is correct for accountability. Option D (Regularly review recommendation logs for patterns of bias) is correct for monitoring. Option A (Allow the AI to act autonomously without human approval) reduces accountability. Option C (Use the same recommendation for all customers) ignores personalization ethics. Option E (Hide the AI's reasoning from business users) violates transparency.

Answer

Allow the AI to automatically take actions without human approval for all recommendations

Answer

Use the same recommendation for all customers to ensure fairness

Answer

Keep the AI's reasoning hidden from business users to avoid confusion

Question 15

A company wants to use customer data to train an AI model. Which ethical consideration is paramount?

Accepted Answer

Data minimization. Option B is correct because data minimization ensures only necessary data is collected, reducing privacy risks. Option A is wrong while important, accuracy is secondary to ethical data use. Option C is wrong cost efficiency is not an ethical consideration. Option D is wrong speed of deployment is not an ethical consideration.

Answer

Model accuracy

Answer

Cost efficiency

Answer

Speed of deployment