20+ practice questions focused on Troubleshooting — one of the most tested topics on the Certified SD-WAN Engineer (SD-WAN-Engineer) exam. Each question includes a detailed explanation so you learn why the right answer is correct.
Start Troubleshooting PracticeAn ION device is unable to reach the Prisma SD-WAN Controller. Which CLI command should you use to check the status of the management tunnel?
Explanation: The 'show system state' command reveals the connectivity status to the controller.
A user complains that an internal application is experiencing asymmetric routing. Where in the Prisma SD-WAN orchestrator can you view the path taken by specific packets?
Explanation: Packet trace allows for hop-by-hop analysis of packet forwarding within the fabric.
Which CLI command allows you to view the current WAN path performance metrics?
Explanation: show path-stats provides the necessary performance metrics.
A user reports that a specific SaaS application is being blocked, but no security policy matches are seen. What is the most likely cause?
Explanation: If no policy match is found, the traffic may be hitting the default implicit deny or is being blocked by a local device policy.
Which THREE factors can cause a site to go into 'Disconnected' state in the orchestrator?
Explanation: Option A (Controller certificate mismatch) is correct because the orchestrator validates the controller's certificate during the secure TLS handshake; if the certificate presented does not match the expected/trusted certificate, the connection is rejected and the site transitions to Disconnected. Option C (NTP time synchronization failure) is correct because certificate validity and TLS session establishment depend on accurate system time; if the controller's clock drifts beyond the certificate's validity window or skews too far from the orchestrator, the handshake fails and the site shows Disconnected. Option D (ISP outage) is correct because the orchestrator-to-controller management tunnel requires IP reachability over the WAN; if the ISP link is down, keepalives/hello messages are not received within the timeout, so the site is marked Disconnected. Option B (High CPU load) is not a defined cause of the Disconnected state, since high CPU may degrade performance but does not by itself break the control connection. Option E (Local VLAN misconfiguration) is not correct because a VLAN issue would typically affect LAN-side traffic, not the orchestrator's management reachability to the controller, and is not one of the recognized triggers for the Disconnected state.
+15 more Troubleshooting questions available
Practice all Troubleshooting questions1. Baseline your knowledge
Start with 10 questions to gauge your current understanding of Troubleshooting. This tells you whether you need a concept refresher or just practice.
2. Review every explanation
For each question — right or wrong — read the full explanation. Understanding why an answer is correct is more valuable than knowing the answer itself.
3. Focus on exam traps
Troubleshooting questions on the SD-WAN-Engineer frequently use trap wording. Look for subtle differences in answers that test your precision, not just general knowledge.
4. Reach 80% consistently
Do repeated sessions until you score 80%+ three times in a row. Then move to mixed-mode practice to test cross-topic recall under realistic conditions.
The exact number varies per candidate. Troubleshooting is tested as part of the Certified SD-WAN Engineer (SD-WAN-Engineer) blueprint. Practicing with targeted Troubleshooting questions ensures you can handle any format or difficulty that appears.
Yes. Courseiva provides free SD-WAN-Engineer practice questions across all exam topics and domains. The platform includes topic-based practice, mock exams, missed-question review, bookmarked questions, and readiness tracking — no account required.
Difficulty is subjective, but Troubleshooting is a high-priority exam concept tested in multiple ways — direct recall, scenario analysis, and command-output interpretation. Consistent practice is the best way to build confidence.
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