These questions describe a network symptom and ask you to identify the root cause or the correct fix. They appear across all certification exams and reward systematic thinking over memorisation. The best candidates follow a consistent troubleshooting framework even under time pressure.
Start Scenario PracticeDrag and drop the steps to troubleshoot an IPsec VPN failure where Phase 1 is not completing into the correct order.
Explanation: Start with reachability, then check UDP 500, compare IKE proposals, verify pre-shared keys, and finally use debug for detailed errors.
You are troubleshooting a Cisco ISE deployment where some endpoints are stuck in the 'Not Compliant' posture after a posture scan. ISE logs show 'Conditional NAC Agent result: Not Compliant due to missing required application.' The application is installed on the endpoint. What should you check?
Explanation: The log indicates a missing application, but it is installed. This often occurs when the posture policy requires a specific version or patch level. Option A is incorrect because antivirus definitions are separate. Option C is incorrect because agent version would cause a different error. Option D is incorrect because firewall blocking would prevent scan results.
An engineer is troubleshooting a Cisco ISE deployment where some endpoints are not being profiled correctly. The administrator notices that the endpoints are not sending DHCP requests. Which profiling probe should be primarily used to identify these endpoints?
Explanation: (NetFlow probe) because when endpoints do not send DHCP requests, the DHCP probe cannot collect any data. The NetFlow probe analyzes network traffic flows to identify endpoints based on IP addresses, ports, and protocols, even without DHCP activity. This allows Cisco ISE to profile endpoints by observing their communication patterns, such as HTTP or DNS traffic, which still occur even if DHCP is not used.
An administrator is configuring DLP on the Cisco ESA to block social security numbers (SSNs) in outgoing email. The policy is set to 'Drop' for SSN matches, but some emails containing SSNs are still being delivered. What step should the administrator take to troubleshoot?
Explanation: The most likely reason SSNs are still being delivered is that the DLP policy is not actually applied to the outgoing mail policy. Even if the DLP policy is configured to 'Drop' for SSN matches, it will have no effect unless it is enabled and explicitly assigned to the mail policy that governs outbound messages. Without this assignment, the ESA will not inspect messages against the DLP dictionary, allowing SSNs to pass through.
A network engineer is troubleshooting an issue where users on a specific VLAN cannot access the internet through a Cisco ASA firewall. The ASA has a default route pointing to the ISP router. The security policy includes an ACL that permits all traffic from the inside interface to the outside interface. What is the most likely cause of the problem?
Explanation: The most likely cause is that NAT is not configured. Even though the ACL permits all traffic from inside to outside, the Cisco ASA requires NAT (or a NAT exemption rule) to translate private IP addresses to a routable public IP address when traffic traverses from a higher-security interface (inside) to a lower-security interface (outside). Without NAT, the ASA will drop the packets because it cannot determine how to route the private source addresses on the public internet, and the return traffic would have no way to reach the internal hosts.
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Practice all Troubleshooting Scenario QuestionsThese questions describe a network symptom and ask you to identify the root cause or the correct fix. They appear across all certification exams and reward systematic thinking over memorisation. The best candidates follow a consistent troubleshooting framework even under time pressure. These appear throughout the 350-701 and require you to apply your knowledge, not just recall facts.
Cisco doesn't publish an exact breakdown, but scenario-based questions (especially exhibit and command-output formats) make up a significant portion of the 350-701. Practicing each scenario type ensures you're ready for any format.
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