220-1102 Windows Settings and Control Panel Practice Test 2 — 15 Questions

Question 1

A security audit reveals that a user's Windows 10 workstation has remote desktop enabled, which violates company policy. You need to disable Remote Desktop and ensure it cannot be easily re-enabled by the user. Which Control Panel tool should you use?

Accepted Answer

System > Remote Desktop. The correct answer is A because the Remote Desktop setting is managed through System Properties > Remote tab, which can be accessed via Control Panel > System > Remote Desktop. Disabling it here prevents the user from easily re-enabling it through the Settings app, as the Control Panel path requires administrative privileges to modify, whereas the Settings app may allow a standard user to toggle it. This directly addresses the audit finding by enforcing the policy at the system level.

Answer

Windows Defender Firewall

Answer

User Accounts > Manage another account

Answer

Administrative Tools > Services

Question 2

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior. Which Control Panel tool should you use to change the default action?

Accepted Answer

AutoPlay. AutoPlay is the Windows Control Panel tool specifically designed to manage the default behavior when removable media like USB flash drives are connected. By configuring AutoPlay, you can set the system to 'Take no action' instead of automatically opening the folder and playing media files. This directly addresses the customer's frustration by stopping the automatic playback and folder opening.

Answer

File Explorer Options

Answer

Device Manager

Answer

Default Programs

Question 3

A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?

Accepted Answer

Settings > Privacy > Camera. The Privacy settings are managed through the Settings app in Windows 10/11, not the traditional Control Panel. However, the question tests knowledge of where privacy controls are located. The correct path is Settings > Privacy > Camera/Microphone, which allows per-app permission management.

Answer

Control Panel > System and Security > Security and Maintenance

Answer

Control Panel > User Accounts > Credential Manager

Answer

Control Panel > Hardware and Sound > Devices and Printers

Question 4

A user reports that they cannot install a signed driver for a new graphics card because Windows displays a 'Windows can't verify the publisher of this driver software' error. You need to adjust the driver signing enforcement settings to allow installation. Which Control Panel tool allows you to change driver signing behavior?

Accepted Answer

System > Advanced system settings > Hardware > Device Installation Settings. The System applet's 'Advanced system settings' includes a 'Hardware' tab with 'Device Installation Settings'. However, driver signing enforcement is configured via 'Startup and Recovery' or by using the 'bcdedit' command. The correct answer is System > Advanced system settings > Hardware > Device Installation Settings, which lets you choose whether to automatically download drivers and allow unsigned drivers.

Answer

Device Manager

Answer

Programs and Features > Turn Windows features on or off

Answer

Administrative Tools > Services

Question 5

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop, even though they purchased a retail license key. You need to resolve the activation issue. Which Control Panel applet should you use first?

Accepted Answer

System. The System applet (Control Panel > System) provides direct access to the Windows activation status and the 'Change product key' option. Since the user already has a retail license key, the first troubleshooting step is to verify the current activation state and re-enter the key via this applet, which triggers a re-activation with Microsoft's licensing servers.

Answer

Device Manager

Answer

Programs and Features

Answer

User Accounts

Question 6

A security incident occurred where an employee's workstation was infected with ransomware. The IT manager wants to ensure that all future workstations have Controlled Folder Access enabled to protect critical data from unauthorized changes. Which Windows Security applet should be used to configure this?

Accepted Answer

Windows Security > Virus & threat protection > Manage ransomware protection. Controlled Folder Access is a feature of Windows Defender Exploit Guard, found in the Windows Security app under Virus & threat protection > Manage ransomware protection. It must be enabled and configured with protected folders and allowed apps.

Answer

Windows Security > Firewall & network protection

Answer

Windows Security > App & browser control

Answer

Windows Security > Device security

Question 7

A user reports that their Windows 10 PC is running slowly and they suspect too many programs are starting automatically. They want to disable a few startup items without uninstalling them. Which tool should you use to manage these startup programs?

Accepted Answer

Task Manager > Startup tab. The Task Manager's Startup tab is the correct modern tool to enable or disable startup programs. It shows the impact of each program and allows changes that take effect after a reboot, without needing to uninstall anything.

Answer

Services.msc

Answer

Control Panel > Programs and Features

Answer

Settings > Apps > Startup

Question 8

After deploying a new Windows 11 workstation, a user complains that their screens turn off after 3 minutes of inactivity, even though they are reading documents. They want the display to stay on for at least 15 minutes. Which Settings page should you navigate to in order to change this power setting?

Accepted Answer

Settings > System > Power & battery > Screen and sleep. The correct path is Settings > System > Power & battery > Screen and sleep. This is the modern location in Windows 11 for adjusting display and sleep timeouts, replacing the older Power Options in Control Panel.

Answer

Settings > Personalization > Lock screen

Answer

Control Panel > Power Options > Edit Plan Settings

Answer

Settings > Accessibility > Display

Question 9

A user wants to share a folder on their Windows 11 PC so that other users on the local network can access files without a password. They have already enabled network discovery and file sharing. Which additional setting must they configure in the Advanced Sharing settings to allow password-less access?

Accepted Answer

Turn off password protected sharing. The correct setting is to turn off 'Password protected sharing' in the Advanced sharing settings. This allows anyone on the network to access shared folders without entering a username and password, which is necessary for the scenario described.

Answer

Turn on Public folder sharing

Answer

Enable 128-bit encryption

Answer

Set up a homegroup

Question 10

A small business owner wants to prevent employees from installing any software on their Windows 10 workstations without administrator approval. Which Control Panel or Settings feature should you configure to enforce this restriction?

Accepted Answer

User Accounts > Change User Account Control settings. User Account Control (UAC) settings in Control Panel can be adjusted to always notify and require administrator credentials for installations. However, the most effective method is to make users standard accounts (not administrators) and configure UAC to the highest level.

Answer

Windows Defender Firewall

Answer

System > Advanced system settings > Performance

Answer

Ease of Access > Make the keyboard easier to use

Question 11

A user reports that their Windows 11 laptop's battery drains quickly even when idle. They have already checked for background apps and power-hungry processes. Which single Settings page can you use to generate a detailed battery usage report showing which apps and hardware have consumed the most power over the last 24 hours?

Accepted Answer

Settings > System > Power & battery > Battery usage. The correct tool is 'Battery usage' under Settings > System > Power & battery. This page provides a graph and detailed list of app and hardware power consumption, which can help identify the cause of rapid drain.

Answer

Settings > System > Power & battery > Battery saver

Answer

Control Panel > Power Options > Edit Plan Settings

Answer

Settings > Privacy & security > Diagnostics & feedback

Question 12

A technician needs to configure a Windows 10 kiosk machine that runs a single full-screen application for public use. They want to prevent users from accessing the desktop, taskbar, or any other system functions. Which Settings page should they use to set up this restricted user experience?

Accepted Answer

Settings > Accounts > Other users > Set up a kiosk. The correct tool is 'Set up a kiosk' under Accounts > Other users in Windows Settings. This uses Assigned Access to lock the device to a single app and prevents users from leaving that app without an administrator password.

Answer

Settings > Personalization > Start

Answer

Control Panel > User Accounts > Manage User Accounts

Answer

Local Group Policy Editor > Computer Configuration > Windows Settings > Security Settings

Question 13

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior but still want the drive to be recognized. Which Control Panel item should you use?

Accepted Answer

AutoPlay. The AutoPlay settings in Control Panel let you configure default actions for different media types. Disabling or setting 'Take no action' for removable drives stops automatic folder opening and media playback without affecting drive recognition.

Answer

File Explorer Options

Answer

Device Manager

Answer

Sound

Question 14

A technician is troubleshooting a Windows 10 PC that shows a black screen with a movable mouse cursor after boot. The user can press Ctrl+Alt+Del and launch Task Manager. Which Control Panel or Settings tool should be used to repair the system files that may be corrupted?

Accepted Answer

System Properties > System Protection. The correct approach is to use System Protection (System Restore) or the System File Checker (SFC) via Command Prompt. Since the user can access Task Manager, they can run 'sfc /scannow' from a command prompt. The System Protection tab in System Properties allows restoring to a previous state if available.

Answer

Device Manager

Answer

Administrative Tools > Computer Management

Answer

Settings > Update & Security > Troubleshoot

Question 15

A user reports that after a Windows update, their default browser keeps resetting to Microsoft Edge every time they restart the computer. They need to keep Google Chrome as the default. Which Control Panel or Settings applet should you use to permanently change this setting?

Accepted Answer

Default Apps. The correct tool is 'Default Apps' in Windows Settings, where you can set per-application defaults. This ensures the change persists across restarts, unlike simply choosing 'Always use this app' from a file dialog which may not override system policies.

Answer

Programs and Features

Answer

Internet Options

Answer

Device Manager