220-1102 Windows Administrative Tools Practice Test 2 — 15 Questions

Question 1

A user reports that their Windows 10 PC is infected with malware that keeps reinstalling after removal. You need to boot into a minimal environment to run antivirus scans without malware interference. Which advanced startup option should you use?

Accepted Answer

Safe Mode. Safe Mode loads only essential drivers and services, preventing most malware from running. This allows antivirus tools to clean infections more effectively. It is accessed via advanced startup options.

Answer

Enable Boot Logging

Answer

Last Known Good Configuration

Answer

Debugging Mode

Question 2

A small business owner wants to ensure that only authorized users can log into their Windows 10 workstations. They need a tool to create and manage user accounts and set password policies. Which administrative tool should you use?

Accepted Answer

Local Users and Groups. Local Users and Groups (lusrmgr.msc) is the snap-in for managing user accounts, groups, and local security policies on a standalone Windows system. It allows creating, modifying, and deleting users and setting password requirements.

Answer

Computer Management

Answer

Group Policy Editor

Answer

Task Scheduler

Question 3

A user reports that their Windows 10 PC is running slowly and they see many background processes in Task Manager. You need to identify which processes are consuming the most CPU and memory resources without installing any additional software. Which built-in Windows tool should you use?

Accepted Answer

Task Manager. Task Manager provides real-time monitoring of CPU, memory, disk, and network usage by process. It is the default tool for quickly identifying resource hogs on a Windows system.

Answer

Performance Monitor

Answer

Resource Monitor

Answer

System Configuration (msconfig)

Question 4

A user is unable to install a new printer on their Windows 10 workstation because the 'Print Spooler' service is not running. You need to start the service and ensure it starts automatically on boot. Which tool should you use?

Accepted Answer

Services. The Services console (services.msc) allows you to view, start, stop, and configure the startup type of Windows services. To fix the Print Spooler, you would open Services, find the Print Spooler service, start it, and set its startup type to Automatic.

Answer

Device Manager

Answer

Task Scheduler

Answer

System Configuration

Question 5

A customer complains that their Windows 10 PC fails to boot and displays a 'Bootmgr is missing' error. You suspect the Boot Configuration Data (BCD) is corrupted. Which tool should you use to repair the BCD from the Windows Recovery Environment?

Accepted Answer

bootrec /rebuildbcd. The bootrec tool is specifically designed to repair BCD and boot sector issues. Running bootrec /rebuildbcd scans for Windows installations and rebuilds the BCD store.

Answer

chkdsk /f

Answer

sfc /scannow

Answer

diskpart

Question 6

A small business user needs to set up a VPN connection on their Windows 11 laptop to access company resources. They ask you which tool to use. Which administrative tool should you instruct them to open?

Accepted Answer

Windows Settings > Network & internet > VPN.. The Settings app (or Control Panel > Network and Sharing Center) is the correct place to configure VPN connections in Windows 11. The other tools are not used for VPN setup.

Answer

Device Manager to install a virtual network adapter.

Answer

Services console to enable the 'Remote Access Connection Manager' service.

Answer

Task Scheduler to create a task that launches the VPN client.

Question 7

After a malware infection, a user's Windows 10 PC has several suspicious scheduled tasks that run at startup. Which administrative tool should you use to review and disable these tasks?

Accepted Answer

Task Scheduler to examine the task library and disable suspicious entries.. Task Scheduler (taskschd.msc) is the tool for viewing, creating, and disabling scheduled tasks. Malware often uses scheduled tasks for persistence. The other tools do not manage scheduled tasks.

Answer

Services console to stop the 'Task Scheduler' service.

Answer

Resource Monitor to see which tasks are currently running.

Answer

Windows Firewall with Advanced Security to block the tasks' network access.

Question 8

A user reports that their Windows 10 PC is unable to connect to network shares on a server, but internet access works fine. You suspect the 'Workstation' service is not running. Which administrative tool should you use to verify and start this service?

Accepted Answer

Services console to locate the 'Workstation' service and start it.. The Services console (services.msc) is the correct tool to view and manage the status of the Workstation service (LanmanWorkstation), which is required for SMB connections to network shares. The other tools are not designed for service management.

Answer

Task Manager > Startup tab to check if the service is enabled.

Answer

Network and Sharing Center to run the network troubleshooter.

Answer

Device Manager to reinstall the network adapter driver.

Question 9

A customer complains that their Windows 10 PC is running very slowly after a recent software installation. You suspect a new background service is consuming excessive CPU. Which built-in administrative tool should you use to identify the offending service?

Accepted Answer

Services console (services.msc) to locate and stop the problematic service.. The Services console (services.msc) allows you to view and manage all Windows services, including stopping, starting, and disabling them. Task Manager shows running processes but provides less detail for service management. The other tools are not designed for service control.

Answer

Device Manager to check for driver issues.

Answer

Event Viewer to review system logs.

Answer

Performance Monitor to create a data collector set.

Question 10

A technician is troubleshooting a Windows 10 PC that fails to boot with a 'Bootmgr is missing' error. They need to repair the boot configuration. Which administrative tool should be used from the Windows Recovery Environment (WinRE)?

Accepted Answer

Command Prompt to run bootrec /rebuildbcd.. The Command Prompt in WinRE allows running bootrec.exe and bcdedit.exe to repair the boot configuration. System Restore and Startup Repair are also in WinRE but do not directly rebuild the BCD. The other options are not available in WinRE.

Answer

System Restore to revert to a previous restore point.

Answer

Device Manager to update the disk driver.

Answer

Local Security Policy to adjust boot options.

Question 11

A user reports that their application crashes with an 'Access Denied' error when trying to write to a specific folder. You have verified the user has Full Control NTFS permissions. Which administrative tool should you use to check for any file encryption or compression that might be blocking the write?

Accepted Answer

File Explorer > right-click folder > Properties > Advanced to view encryption and compression attributes.. The advanced security settings in the folder's Properties dialog (accessible from File Explorer) allow you to check encryption (EFS) and compression attributes. These attributes can override NTFS permissions. The other tools do not provide this information.

Answer

Computer Management > Shared Folders to view open files.

Answer

Local Security Policy to check user rights assignments.

Answer

Registry Editor to modify the folder's security descriptor.

Question 12

A customer reports that their Windows 11 PC is displaying a 'Low Disk Space' warning on the C: drive. You need to quickly free up space by removing temporary files and system cache. Which administrative tool should you use?

Accepted Answer

Disk Cleanup to delete temporary files and system cache.. Disk Cleanup (cleanmgr.exe) is the built-in tool for removing temporary files, system cache, and other unnecessary data. Storage Sense can automate this, but Disk Cleanup is the direct tool for manual cleanup. The other options do not clean temporary files.

Answer

Defragment and Optimize Drives to consolidate free space.

Answer

Computer Management > Disk Management to shrink the volume.

Answer

Event Viewer to clear application logs.

Question 13

A security incident has occurred: an employee's workstation was used to access unauthorized websites. The manager wants to review recent web browsing history and application usage. Which administrative tool can provide a comprehensive timeline of user activity on the Windows 10 system?

Accepted Answer

Event Viewer to examine Security and Application logs for user activity.. Event Viewer, specifically the Windows logs (Application, Security, System), can track user logons, application starts, and other events. However, for detailed browsing history, third-party tools or browser history are needed. Among the given options, Event Viewer is the most appropriate for system-level activity. The other tools do not track user activity in this way.

Answer

Performance Monitor to create a trace of user actions.

Answer

Task Scheduler to view past task executions.

Answer

Local Users and Groups to check user group memberships.

Question 14

A server administrator needs to grant a junior technician the ability to reset user passwords on a Windows Server 2019 domain controller, but without giving them full administrative rights. Which administrative tool should be used to delegate this specific permission?

Accepted Answer

Active Directory Users and Computers and use the Delegation of Control Wizard.. Active Directory Users and Computers (ADUC) allows delegating control, including password reset permissions, through the Delegation of Control Wizard. This is a standard method for granular permission assignment in Active Directory. The other tools do not offer this delegation capability.

Answer

Local Security Policy to assign the 'Reset passwords' user right.

Answer

Group Policy Management Console to create a policy that allows password resets.

Answer

Computer Management to add the technician to the 'Account Operators' group.

Question 15

A user reports that after a recent Windows update, the 'Local Users and Groups' snap-in is missing from the Computer Management console. The user needs to add a new local user account. Which administrative tool should be used to complete this task?

Accepted Answer

Run lusrmgr.msc from the Run dialog.. The 'Local Users and Groups' snap-in (lusrmgr.msc) is the correct tool for managing local user accounts and groups. Even if it's missing from Computer Management, it can be run directly or added via the MMC. The other options are not designed for user account management.

Answer

Open the Services console (services.msc) and restart the 'User Manager' service.

Answer

Use the Disk Management tool to create a new user volume.

Answer

Open the Registry Editor and modify the SAM registry hive.