220-1201 Practice Exam 61 — 20 Questions

Question 1

A user reports that their laser printer is producing pages with vertical black streaks. The streaks appear in the same position on every page. What is the most likely cause?

Accepted Answer

A scratched drum. Vertical black streaks on laser printer output are typically caused by a damaged or scratched drum. The drum rotates and transfers toner, so any defect creates a repeating mark. Cleaning or replacing the drum usually resolves the issue.

Answer

Low toner cartridge

Answer

A dirty corona wire

Answer

A faulty fuser

Question 2

A user's laptop cannot connect to any network after a recent OS update. The Wi-Fi adapter shows as enabled in Device Manager with no errors, and other devices on the same network work fine. What should the technician do first?

Accepted Answer

Run ipconfig to check the IP address.. This question tests systematic troubleshooting. Since the hardware appears fine and other devices work, the issue is likely software-related. Checking IP configuration with ipconfig is the logical first step to see if the adapter has a valid IP or is stuck with an APIPA address.

Answer

Replace the Wi-Fi adapter.

Answer

Reset the network switch.

Answer

Disable the Windows Firewall.

Question 3

A technician is diagnosing a PC that will not power on. The multimeter shows 0V on all pins of the 24-pin connector when the PSU is plugged in and the power switch is on. What is the most likely cause?

Accepted Answer

The AC power cord is loose or the wall outlet is dead.. If no voltages are present, the PSU is not receiving AC power or its internal circuits are dead. The technician should check the AC outlet, power cord, and PSU switch first before concluding the PSU is faulty.

Answer

The motherboard is shorted, preventing the PSU from starting.

Answer

The power supply is completely dead and needs replacement.

Answer

The front panel power switch is faulty.

Question 4

A technician is upgrading a server's storage and needs to connect multiple SATA SSDs. The motherboard has only four SATA ports, but the technician needs to connect six drives. Which connector solution should be used?

Accepted Answer

Install a PCIe SATA controller card with extra ports.. A SATA expansion card adds additional SATA ports via a PCIe slot, allowing more drives to be connected. This tests knowledge of expansion cards and SATA controller limitations.

Answer

Use a Y-splitter cable on one SATA port to connect two drives.

Answer

Use eSATA to SATA adapters on the external ports.

Answer

Replace the motherboard with one that has six SATA ports.

Question 5

A user wants to connect a laptop to a 4K projector for a presentation. The laptop has a USB-C port that supports DisplayPort Alt Mode, and the projector has an HDMI input. Which cable or adapter is required?

Accepted Answer

USB-C to HDMI adapter or cable. USB-C to HDMI cables or adapters are designed for this exact scenario when the USB-C port supports DisplayPort Alt Mode. This tests understanding of USB-C Alt Mode and the need for compatible cables.

Answer

USB-C to USB-C cable

Answer

HDMI to HDMI cable

Answer

DisplayPort to HDMI cable

Question 6

A technician needs to connect a new router to a cable modem using an Ethernet cable. The modem has an RJ45 port, and the router has an RJ45 WAN port. Which cable type should be used for this connection?

Accepted Answer

Straight-through cable. A straight-through Ethernet cable is used to connect different device types, such as a modem to a router. Crossover cables are for connecting similar devices like two computers. This tests knowledge of Ethernet cable standards and their applications.

Answer

Rollover cable

Answer

Crossover cable

Answer

Fiber optic cable

Question 7

You are building a new gaming PC and have installed a 750W 80+ Gold power supply. After connecting all components, the system powers on for a second then immediately shuts down. What is the most likely cause?

Accepted Answer

A motherboard standoff is shorting the board to the case. A short circuit triggers the PSU's overcurrent protection, causing immediate shutdown. This is common if a motherboard standoff is missing or a screw is lodged under the board. Other causes like insufficient wattage or loose cables typically cause instability, not instant shutdown.

Answer

The power supply is underpowered for the components

Answer

The CPU fan is not connected

Answer

The power supply's voltage selector is set to 230V instead of 115V

Question 8

A technician is deploying a 3D printer that uses fused deposition modeling (FDM) in a school lab. After several test prints, the prints are warping at the edges and not adhering to the build plate. The filament is PLA, and the build plate is heated. Which adjustment should be made first?

Accepted Answer

Adjust the bed leveling or Z-offset to ensure proper first layer height. Warping and poor adhesion in FDM printing are often caused by an incorrect first layer height or bed leveling. If the nozzle is too far from the bed, the filament does not squish enough to stick. Adjusting the bed leveling or Z-offset ensures proper first layer adhesion.

Answer

Increase the nozzle temperature by 10°C

Answer

Apply a layer of glue stick to the build plate

Answer

Reduce the print speed

Question 9

A technician is configuring a cloud-based backup solution for a client's critical data. The client requires that data be stored in a way that allows quick recovery of individual files from any point in the last 30 days. Which cloud storage model is most appropriate?

Accepted Answer

Object storage. Object storage is ideal for storing and retrieving individual files with versioning capabilities, enabling point-in-time recovery. It is scalable and commonly used for backup. Block storage is for raw volumes, and file storage is for shared file systems, but object storage offers the best granularity for file-level recovery over time.

Answer

Block storage

Answer

File storage

Answer

Cold storage

Question 10

A technician is troubleshooting intermittent packet loss on a critical link between two buildings. The link uses single-mode fiber optic cable. Which tool is specifically designed to measure the length of the fiber and locate breaks or splices that could cause signal loss?

Accepted Answer

OTDR. An Optical Time-Domain Reflectometer (OTDR) is the correct tool because it sends a series of light pulses into the fiber and measures the backscattered and reflected light to calculate fiber length, locate breaks, splices, and connectors, and quantify loss at each event. This makes it ideal for troubleshooting intermittent packet loss caused by physical impairments in a single-mode fiber link between buildings.

Answer

Light meter

Answer

Multimeter

Answer

Cable tester

Question 11

A technician is configuring a new all-in-one PC for a graphic designer. The designer needs to calibrate the display for accurate color reproduction. Which technology should the technician ensure the monitor supports?

Accepted Answer

IPS panel with high color gamut. An IPS (In-Plane Switching) panel with a high color gamut (e.g., sRGB, Adobe RGB, or DCI-P3 coverage) is essential for accurate color reproduction. IPS technology provides consistent color and brightness across wide viewing angles, which is critical for graphic design work where color fidelity is paramount. High color gamut ensures the display can reproduce a broader range of colors, meeting professional calibration standards.

Answer

TN panel with 144Hz refresh rate

Answer

VA panel with high contrast ratio

Answer

OLED panel with burn-in protection

Question 12

A user wants to upgrade their laptop from a 500GB 5400 RPM HDD to a faster storage solution without increasing power consumption. Which drive type should you recommend?

Accepted Answer

A SATA solid-state drive (SSD). This question assesses understanding of storage drive characteristics. SSDs are faster, more durable, and consume less power than HDDs, making them ideal for laptop upgrades.

Answer

Another 5400 RPM HDD with a larger cache

Answer

A 10,000 RPM HDD

Answer

An external USB flash drive

Question 13

A technician is installing a new network drop in a warehouse where there is high electromagnetic interference (EMI) from machinery. Which cable type should be used to minimize signal degradation?

Accepted Answer

Cat6a STP. Cat6a STP (Shielded Twisted Pair) is the correct choice because its individual pair shielding and overall braided shield provide robust protection against high electromagnetic interference (EMI) from warehouse machinery. The shielding effectively blocks external noise, preventing signal degradation and maintaining data integrity over longer distances, unlike unshielded cables.

Answer

Cat5e UTP

Answer

Coaxial cable

Answer

Plenum-rated cable

Question 14

A small office is installing new network drops in a drop ceiling for employee workstations. The IT manager wants to minimize future troubleshooting. Which cabling practice should be followed during installation?

Accepted Answer

Label both ends of each cable with a unique identifier.. Labeling both ends of each cable with a unique identifier is a best practice for cable management that directly reduces troubleshooting time. When a cable fault occurs or a move/add/change is needed, technicians can quickly trace the cable from the patch panel to the workstation jack without tone-and-probe testing, minimizing downtime. This practice aligns with TIA/EIA-606-A labeling standards for administration of telecommunications infrastructure.

Answer

Use crossover cables for all workstation connections.

Answer

Run cables parallel to electrical wiring to save space.

Answer

Use flat ribbon cables for all long runs.

Question 15

A technician is troubleshooting a laptop that will not charge via its USB-C port. The laptop uses a USB-C power adapter that works with other devices. The technician tests the port with a known-good USB-C flash drive, and it is not detected. What is the most likely issue?

Accepted Answer

The USB-C port is damaged or has bent pins.. Since the known-good USB-C flash drive is also not detected, the issue is not with the power adapter or its wattage. The port's inability to communicate with any USB-C device indicates a physical hardware fault, such as bent or broken pins inside the port, which prevents both power delivery and data transfer.

Answer

The laptop's battery is completely dead and needs replacement.

Answer

The power adapter is not outputting enough wattage.

Answer

The laptop's BIOS settings have disabled the USB-C port.

Question 16

A network administrator wants to ensure that all devices on a subnet automatically receive IP addresses from a specific range, and that the lease time is set to 8 hours. Which configuration file or service should be modified?

Accepted Answer

DHCP scope. The DHCP scope defines the range of IP addresses that a DHCP server can assign to clients on a subnet, along with lease duration and other options. By modifying the DHCP scope, the administrator can set the specific IP address range and configure the lease time to 8 hours, ensuring all devices on that subnet automatically receive addresses from that pool.

Answer

DNS zone file

Answer

NAT rules

Answer

QoS policy

Question 17

A technician is repairing a tablet that has a cracked digitizer. The LCD panel is intact and displays correctly. After replacing the digitizer, the touch input is unresponsive. What is the most likely oversight?

Accepted Answer

The digitizer flex cable is not fully seated in the connector.. The digitizer flex cable must be fully seated and locked into its connector on the tablet's mainboard to establish electrical continuity for touch signals. If the cable is loose or not properly inserted, the touch controller cannot communicate with the digitizer, resulting in a completely unresponsive touch input despite the LCD display functioning correctly.

Answer

The digitizer is not compatible with the tablet model.

Answer

The LCD panel was damaged during the repair.

Answer

The tablet's touch controller needs to be calibrated.

Question 18

A technician is deploying tablets for use in a warehouse where workers wear gloves. The tablets need to be used for scanning barcodes and entering data. Which accessory is most critical for this environment?

Accepted Answer

A rugged case.. In a warehouse environment where workers wear gloves, the most critical accessory is a rugged case because it protects the tablet from drops, dust, and moisture common in industrial settings. While gloves prevent capacitive touchscreen use, a rugged case does not solve input issues but ensures device survival; however, the question asks for the most critical accessory for the environment, and without rugged protection, the tablet would fail quickly. The correct answer is C because it directly addresses the physical hazards of the warehouse, which are more fundamental than input method challenges.

Answer

A screen protector.

Answer

A Bluetooth keyboard.

Answer

A capacitive stylus.

Question 19

A field technician frequently uses a ruggedized tablet outdoors for data collection. They complain that the screen is hard to read in direct sunlight. Which accessory would best improve screen visibility without adding significant bulk?

Accepted Answer

An anti-glare screen protector. An anti-glare screen protector uses a matte finish with microscopic ridges that diffuse reflected light, reducing glare and improving contrast in bright environments. This directly addresses the technician's issue of poor readability in direct sunlight without adding significant bulk to the ruggedized tablet.

Answer

A privacy filter

Answer

A portable external monitor

Answer

An external battery pack

Question 20

A user wants to connect their smartphone to a hotel TV to stream a presentation during a conference. The TV has only an HDMI port and no wireless capabilities. Which accessory is most appropriate for this task?

Accepted Answer

An MHL-to-HDMI adapter. MHL (Mobile High-Definition Link) allows a smartphone to output video and audio through its USB port (often USB-C or micro-USB) and converts it to HDMI, which is exactly what is needed to connect to a TV with only an HDMI port. This adapter is the most appropriate because it directly bridges the smartphone's mobile output to the TV's HDMI input without requiring any wireless network or additional power source.

Answer

A USB-C to USB-A hub

Answer

A Bluetooth speaker

Answer

A wireless display adapter like Chromecast