220-1201 Practice Test 6 — 10 Questions

Question 1

A small office experiences intermittent Wi-Fi drops on laptops but not on desktops connected via Ethernet. The wireless network uses 2.4 GHz. Which of the following is the MOST likely cause?

Accepted Answer

A microwave oven is operating near the access point.. Microwave ovens operate at approximately 2.45 GHz, which falls within the 2.4 GHz ISM band used by Wi-Fi. When a microwave is running near an access point, it generates strong electromagnetic interference that can cause intermittent signal degradation or drops, affecting wireless clients like laptops but not wired desktops.

Answer

The access point is overheating.

Answer

The laptops have outdated Bluetooth drivers.

Answer

The Ethernet switch is failing.

Question 2

A client in a dense urban apartment building wants internet service but cannot install a satellite dish due to HOA rules. They have a phone line but no cable TV outlet. Which connection type is most practical and cost-effective?

Accepted Answer

DSL. DSL uses existing phone lines and is widely available in urban areas, making it a practical choice. Cable requires a coaxial outlet, satellite is prohibited, and fiber may not be available in all apartment buildings. DSL offers a balance of availability and cost.

Answer

Cable broadband

Answer

Satellite

Answer

Fiber-optic

Question 3

A user wants to wirelessly stream music from their smartphone to a Bluetooth speaker in the same room. Which network type is being used for this connection?

Accepted Answer

Personal Area Network (PAN). C is correct because a Bluetooth connection between a smartphone and a speaker operates within a Personal Area Network (PAN). PANs are defined by IEEE 802.15 and cover a short-range, ad-hoc wireless link (typically up to 10 meters) designed for personal device interconnectivity, which matches the Bluetooth streaming scenario exactly.

Answer

Local Area Network (LAN)

Answer

Wide Area Network (WAN)

Answer

Metropolitan Area Network (MAN)

Question 4

A customer reports that their home office devices—a laptop, printer, and smartphone—can communicate with each other but cannot access the internet. They have a single router provided by their ISP. Which network type is most likely being used for local communication?

Accepted Answer

Local Area Network (LAN). A Local Area Network (LAN) connects devices within a limited area, such as a home or office, allowing them to share resources like files and printers. The router creates a LAN for local communication, but internet access requires a properly configured WAN connection. The scenario describes a LAN issue, not a PAN (which is too short-range for a whole home) or a WAN/MAN.

Answer

Personal Area Network (PAN)

Answer

Wide Area Network (WAN)

Answer

Metropolitan Area Network (MAN)

Question 5

A customer brings in a smartphone with a cracked glass digitizer that still responds to touch, but the LCD underneath is intact. They want the cheapest repair that restores full functionality. Which component should you replace?

Accepted Answer

Replace only the digitizer.. The digitizer (touch layer) is the only damaged component; the LCD is intact and the touch function still works. Replacing only the digitizer restores full functionality at the lowest cost, as it avoids the expense of replacing the undamaged LCD panel.

Answer

Replace the entire screen assembly (LCD + digitizer).

Answer

Replace only the LCD panel.

Answer

Apply a glass screen protector and ignore the crack.

Question 6

A user reports that their wired desktop cannot connect to the network. The technician verifies the link light on the computer's NIC is off. Using a known-good patch cable does not resolve the issue. Which tool should be used to test the wall jack's wiring?

Accepted Answer

Tone generator and probe. A tone generator and probe allow a technician to trace the wall jack back to the patch panel and verify continuity. Since the link light is off and a known-good cable didn't help, the issue may be in the wall jack or its termination, and tracing the cable is the next step.

Answer

Cable tester

Answer

Loopback plug

Answer

Multimeter

Question 7

A customer reports that their new laptop cannot connect to the company's Wi-Fi network, but other devices connect fine. You need to check if the laptop's wireless adapter is functioning properly and can see available networks. Which tool should you use?

Accepted Answer

Wi-Fi analyzer. A Wi-Fi analyzer (option C) is the correct tool because it can scan for available wireless networks, display their SSIDs, signal strengths, and channels, and verify whether the laptop's wireless adapter is detecting any networks at all. This directly addresses the need to check if the adapter is functioning and can see the company's Wi-Fi, isolating the issue to the laptop's wireless hardware or configuration rather than the network itself.

Answer

Cable tester

Answer

Loopback plug

Answer

Multimeter

Question 8

A technician is installing a new LCD monitor for a user who does photo editing. The user complains that colors appear washed out compared to their old CRT monitor. What should the technician adjust first?

Accepted Answer

Adjust the color settings in the monitor's on-screen display.. LCD monitors often have different color gamuts and settings than CRTs. The most straightforward fix is to adjust the color calibration settings in the monitor's OSD or OS to improve color accuracy.

Answer

Replace the video cable with a DVI cable.

Answer

Update the graphics driver.

Answer

Set the resolution to the monitor's native resolution.

Question 9

A user reports that their laser printer prints a 'PC LOAD LETTER' error message. The paper tray is full of A4 paper. What should the technician do to resolve the issue?

Accepted Answer

Change the paper size setting in the printer driver to A4.. The 'PC LOAD LETTER' error indicates the printer expects letter-size paper but the tray is loaded with A4. The solution is to either change the paper size setting in the printer driver or load letter-size paper, depending on the user's needs.

Answer

Replace the toner cartridge.

Answer

Clean the paper pickup rollers.

Answer

Update the printer firmware.

Question 10

A user says their monitor suddenly turned off and will not power on. The power LED on the monitor is off. They have checked the power cable and it is securely connected. What should the technician do next?

Accepted Answer

Test the power outlet with a known-working device. If the power LED is off and the cable is secure, the next step is to test the power outlet with another device to rule out a dead outlet. This follows a logical troubleshooting process.

Answer

Replace the monitor's internal power supply

Answer

Reseat the video cable connecting the monitor to the PC

Answer

Replace the monitor with a new one