220-1201 Practice Test 47 — 15 Questions

Question 1

A company's remote employees use VPN to connect to the office network. Recently, some users report that they can connect to the VPN but cannot browse the internet or access internal servers by name, though they can ping internal IP addresses. The VPN is configured to push DNS settings. Which protocol is likely misconfigured on the VPN server?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

DNS. (DNS) because the users can connect to the VPN and ping internal IP addresses, but cannot resolve hostnames to IP addresses. This indicates that the DNS resolution is failing, which is caused by the VPN server not correctly pushing DNS server settings to the VPN clients. Without proper DNS configuration, clients cannot translate domain names (e.g., internal server names or internet URLs) into IP addresses, even though the network layer connectivity (ping to IPs) works.

Answer

DHCP

Answer

IPsec

Answer

SSL/TLS

Question 2

A technician is troubleshooting a laser printer that produces a '50.1 Fuser Error' message on the display. The printer is in a dusty warehouse environment. What should the technician do first?

Accepted Answer

Power cycle the printer. A fuser error code like 50.1 indicates the fuser is not reaching the correct temperature or has a hardware fault. The first step is to power cycle the printer to clear temporary errors. If the error persists, the fuser assembly likely needs replacement. Dust can cause overheating or sensor issues.

Answer

Replace the fuser immediately

Answer

Clean the fuser with compressed air

Answer

Update the printer firmware

Question 3

A user reports that their laptop's battery life has dropped significantly over the past month. The battery now lasts only 30 minutes on a full charge. The technician runs a battery report and finds that the design capacity is 50,000 mWh, but the full charge capacity is only 12,000 mWh. What is the most likely conclusion?

Accepted Answer

The battery has reached the end of its useful life and needs to be replaced.. The battery report shows a severe reduction in full charge capacity compared to design capacity. This indicates the battery has degraded significantly, likely due to age, heat, or charging cycles. A battery with a full charge capacity below 80% of design capacity is considered worn out and should be replaced. There is no software fix for this hardware degradation.

Answer

The battery calibration is off and needs to be recalibrated by fully discharging and recharging.

Answer

A background process is consuming excessive power, draining the battery quickly.

Answer

The laptop's power adapter is not providing enough voltage to charge the battery fully.

Question 4

A user reports that their laptop's Wi-Fi connection drops every 10 minutes, but reconnects immediately. The technician notices that the laptop is connected to a 5 GHz SSID. What is the most likely cause?

Accepted Answer

The user is at the edge of the 5 GHz coverage area.. 5 GHz signals have shorter range and are more easily obstructed. If the user is at the edge of coverage, the signal may intermittently drop. The periodic nature suggests a weak signal, not interference or driver issues.

Answer

The laptop's Wi-Fi driver is outdated.

Answer

The access point is configured with a short DHCP lease time.

Answer

There is interference from a microwave oven.

Question 5

A small business uses a thermal printer for shipping labels. Recently, the labels are printing with missing sections and uneven darkness. What is the most likely cause?

Accepted Answer

The thermal printhead is dirty or has a dead element.. Thermal printers rely on a printhead that heats the paper. Uneven darkness and missing sections typically indicate a dirty or damaged printhead element. Cleaning the printhead with a thermal cleaning pen or isopropyl alcohol is the first step.

Answer

The label roll is loaded upside down.

Answer

The printer's platen roller is worn.

Answer

The label stock is expired.

Question 6

A user in a law office reports that their laser printer prints documents with faint text and light images. The toner cartridge is new, and the printer has sufficient toner. Which component should you inspect or replace first?

Accepted Answer

Drum unit. Faint print with a new toner cartridge often points to a worn or damaged drum. The drum is part of the toner cartridge or a separate unit, and if it is worn, it cannot hold a proper charge, resulting in light output. Replacing the drum or the entire cartridge usually solves the problem.

Answer

Transfer roller

Answer

Fuser assembly

Answer

Pickup rollers

Question 7

A user reports that their laser printer prints a blank page after every print job. The document itself prints correctly, but an extra blank sheet follows. What is the most likely cause?

Accepted Answer

The printer driver is set to print a separator page. An extra blank page after a print job is often caused by a setting in the printer driver or application that adds a separator page. This is common when 'Print separator page' is enabled. Checking the driver settings and disabling any separator page option usually resolves it.

Answer

The printer has a low toner cartridge

Answer

The fuser is malfunctioning

Answer

The paper size setting is wrong

Question 8

A technician is configuring a mobile hotspot on a smartphone to provide internet access to a laptop. The laptop connects to the hotspot's Wi-Fi network but cannot access the internet. The smartphone has a cellular data connection. Which of the following should the technician check first?

Accepted Answer

The smartphone's mobile data is enabled. Mobile hotspots require cellular data to be enabled; if data is off, the hotspot broadcasts a Wi-Fi signal but no internet passes through. This tests basic troubleshooting of hotspot functionality and the dependency on cellular data.

Answer

The laptop's IP address configuration

Answer

The laptop's firewall settings

Answer

The smartphone's Wi-Fi is turned on

Question 9

A small office has an inkjet printer that produces prints with horizontal white lines across the page. The lines appear in different positions on each print. Which step should the technician take first?

Accepted Answer

Run the printer's printhead cleaning cycle.. Horizontal white lines on inkjet output often indicate clogged printhead nozzles. Running the printer's cleaning cycle is the first recommended step to clear dried ink from the nozzles.

Answer

Replace the ink cartridges.

Answer

Update the printer driver.

Answer

Replace the printer's fuser.

Question 10

A user reports that their inkjet printer makes a loud grinding noise when printing, and the paper feeds crookedly. Which component is most likely failing?

Accepted Answer

The paper feed rollers.. Grinding noise and crooked paper feed indicate a problem with the paper pickup or feed rollers. These rollers may be worn, dirty, or misaligned, causing improper paper handling.

Answer

The printhead assembly.

Answer

The ink cartridges.

Answer

The printer's main logic board.

Question 11

A technician is troubleshooting a color laser printer that prints documents with a yellow tint on all pages. The yellow toner cartridge is full, and the other colors are at normal levels. Which component is the most likely cause?

Accepted Answer

The yellow toner cartridge's shutter is stuck open.. A yellow tint across all pages suggests the yellow toner is being applied continuously. This could be due to a faulty yellow toner cartridge that leaks toner, or a stuck shutter. In some cases, the imaging drum for yellow may be damaged, but the cartridge itself is the first suspect.

Answer

The fuser assembly is overheating.

Answer

The printer's color calibration is incorrect.

Answer

The printer driver is set to grayscale.

Question 12

A technician is setting up a new printer on a network. The printer has a static IP address of 192.168.1.50, but users cannot ping it from their workstations. The workstations are on the 192.168.1.0/24 subnet. What should the technician check first?

Accepted Answer

Verify the switch port status and cable connection.. Since the printer and workstations are on the same subnet, the issue is likely at Layer 2 or Layer 1. The first step is to verify the physical connection and link status on the switch port, as a bad cable or disabled port would prevent communication.

Answer

Check the printer's default gateway setting.

Answer

Change the printer's IP address to a DHCP address.

Answer

Reboot the router.

Question 13

A technician is deploying a new laser printer in a medical office. After installation, the printer prints a test page correctly, but when users print from their workstations, the output is garbled with random characters. What is the most likely cause?

Accepted Answer

The printer driver is incorrect or corrupt. Garbled output from a printer that works on a test page but not from workstations usually indicates a driver mismatch. The test page uses the printer's internal firmware, while user print jobs rely on the installed driver. Installing the correct driver for the printer model and operating system resolves the issue.

Answer

The printer's network cable is faulty

Answer

The printer's memory is full

Answer

The printer is set to PostScript emulation but the driver uses PCL

Question 14

A technician is troubleshooting a monitor that displays a 'fuzzy' image with ghosting. The monitor is connected via VGA. The technician has already tried a different VGA cable and the issue persists. What should the technician check next?

Accepted Answer

Route the VGA cable away from power cables and other electronics.. The symptoms described (fuzzy image with ghosting) are classic signs of electromagnetic interference (EMI) affecting an analog VGA signal. Since the technician has already ruled out a faulty VGA cable, the next logical step is to ensure the cable is not running parallel to power cables or near other electronics that can induce interference. Re-routing the VGA cable away from such sources can eliminate the ghosting without replacing hardware or changing settings.

Answer

Replace the monitor.

Answer

Change the resolution to a lower setting.

Answer

Update the graphics driver.

Question 15

A user reports that their laptop can connect to the corporate Wi-Fi but cannot access any network resources. The technician checks the IP configuration and sees an IP address of 192.168.1.105 with a subnet mask of 255.255.255.0 and a default gateway of 192.168.1.1. The technician pings the gateway successfully but cannot ping a server at 192.168.2.10. What is the most likely issue?

Accepted Answer

The default gateway does not have a route to the 192.168.2.0 subnet.. The technician can ping the default gateway (192.168.1.1) but not the server at 192.168.2.10, indicating that Layer 3 connectivity exists within the local subnet but fails beyond it. This points to a routing issue on the default gateway, which likely lacks a route to the 192.168.2.0/24 network. Without that route, the gateway cannot forward packets destined for the server, even though the laptop's IP configuration is correct.

Answer

The laptop's DNS server is misconfigured.

Answer

The server at 192.168.2.10 is offline.

Answer

The laptop's subnet mask is incorrect.