220-1201 Practice Test 41 — 15 Questions

Question 1

A company's network uses a 10.0.0.0/8 private IP scheme. A remote user connects via VPN and gets an IP of 172.16.0.5. They can access the internet but cannot reach internal servers at 10.1.1.50. What is the most likely cause?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The VPN client is using split tunneling and no route to 10.0.0.0/8 is defined.. The VPN client receives a different subnet (172.16.0.0) than the internal network (10.0.0.0). This is a routing issue—the VPN client's traffic to the internal network may not be routed correctly, or split tunneling is misconfigured. The most common fix is to ensure the VPN routes include the internal subnet.

Answer

The internal server's firewall is blocking the VPN IP range.

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The VPN server's DHCP scope is exhausted.

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The user's DNS server is set to a public DNS like 8.8.8.8.

Question 2

A technician is troubleshooting a server that randomly resets the time and date to 2000 after being powered off for a few hours. The system otherwise boots and runs normally. Which component is most likely failing?

Accepted Answer

The CMOS battery needs replacement. The CMOS battery maintains the real-time clock and UEFI settings when power is off. If it fails, the time resets and settings may be lost. This tests the ability to distinguish between battery failure and other hardware issues.

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The power supply unit is failing

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The motherboard clock crystal is defective

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The UEFI firmware has a bug

Question 3

A user reports that their external monitor connected via HDMI displays a 'No Signal' message, though the monitor power LED is lit. The laptop's built-in display works fine. Which of the following should be checked FIRST?

Accepted Answer

Ensure the HDMI cable is fully seated at both ends. This question tests the systematic approach to display troubleshooting. The monitor is powered on (LED lit) but not receiving a signal, so the most common cause is a loose or faulty cable connection. Always check physical connections before moving to more complex settings or hardware replacements, as this is the quickest and simplest fix.

Answer

Update the graphics driver

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Replace the monitor

Answer

Adjust the screen resolution in Windows settings

Question 4

A user reports that their cloud storage files are not syncing to their laptop. The internet connection is working, and other cloud services are accessible. Which of the following is the most likely cause?

Accepted Answer

The cloud sync client application is not running. This question tests troubleshooting cloud synchronization issues. A common cause is the client application being stopped or crashed, which prevents syncing despite a working internet connection. Account suspension would block access entirely, firewall rules would affect other services too, and server downtime would impact all users, not just one.

Answer

The cloud storage server is down for maintenance

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The user's account has been suspended

Answer

A firewall is blocking the sync port

Question 5

A user's projector displays a very dim image, even with the brightness setting at maximum. The lamp hour counter shows 1500 hours, and the projector is three years old. What is the most likely cause?

Accepted Answer

The projector lamp is reaching end of life. Projector lamps dim over time and typically need replacement after 2000-4000 hours. A dim image with max brightness and moderate lamp hours indicates the lamp is nearing end of life. The correct answer identifies lamp aging as the primary cause, not filters or cables.

Answer

The projector's air filter is clogged

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The video cable is damaged

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The input source is set to low brightness

Question 6

A company is migrating its on-premises email server to a cloud service. Employees must retain all existing emails and folders. Which cloud deployment model best fits this requirement?

Accepted Answer

Hybrid cloud. A hybrid cloud deployment combines on-premises infrastructure with public cloud services, allowing data migration while maintaining local access during the transition. This ensures existing emails can be retained and synchronized. A public-only or private-only model would not support the migration seamlessly.

Answer

Public cloud

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Private cloud

Answer

Community cloud

Question 7

A customer says their external hard drive is not recognized by their laptop. The drive uses a USB-C connector and the laptop has both USB-A and USB-C ports. Which connector type should be used to ensure the fastest possible data transfer?

Accepted Answer

USB-C to USB-C cable. USB-C supports faster data transfer rates (up to 10 Gbps or more) compared to USB-A's typical 5 Gbps, and it is the correct connector for the drive. Using a USB-A port would require an adapter and may limit speed. This question tests knowledge of USB connector generations and their performance capabilities.

Answer

USB-A to USB-B cable

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USB-A to USB-C adapter

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Micro-USB to USB-C cable

Question 8

A customer reports that their external hard drive, which uses a USB-C connection, is not being recognized by their laptop. The drive works fine on another computer. The laptop has only USB-A ports. Which adapter should be used to connect the drive?

Accepted Answer

USB-C male to USB-A female adapter. USB-C to USB-A adapters are common for connecting newer devices to older ports. The correct answer is a USB-C male to USB-A female adapter, which allows the drive's USB-C cable to plug into a USB-A port.

Answer

USB-A male to USB-C male cable

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USB-C female to USB-A female adapter

Answer

USB-A female to USB-C female adapter

Question 9

A user reports that after a recent iOS update, their banking app crashes every time they try to log in. Other apps work fine. The app was working before the update. What is the most likely cause and solution?

Accepted Answer

The banking app is not compatible with the new iOS version and needs an update from the developer.. The most likely cause is that the banking app is not yet compatible with the new iOS version. After a major iOS update, apps that rely on specific APIs or frameworks (e.g., Keychain, WebKit, or Secure Enclave) may break if the developer has not updated the app to support the new OS. The solution is for the developer to release an update that targets the new iOS SDK, and for the user to install that update from the App Store.

Answer

The iOS update corrupted the app's data; reinstalling the app will fix it.

Answer

The user's account has been locked due to multiple failed login attempts.

Answer

The iOS update changed the device's security settings, blocking the app.

Question 10

A user reports that their laser printer is producing pages with vertical black streaks. The streaks appear consistently in the same location on every page. Which printer component is most likely causing this issue?

Accepted Answer

Drum unit. Vertical black streaks on a laser printer page are typically caused by a scratched or damaged drum. The drum transfers toner to the paper, and any defect will repeat with each rotation. Cleaning or replacing the drum assembly usually resolves this issue.

Answer

Fuser assembly

Answer

Toner cartridge

Answer

Pickup roller

Question 11

A user reports that their smartphone's mobile hotspot works for a few minutes, then the connected laptop loses internet access, but the smartphone still shows a cellular data connection. The hotspot remains enabled. What is the most likely cause?

Accepted Answer

The carrier is throttling the hotspot data after a usage threshold.. Carrier throttling can reduce data speeds after a certain amount of data is used, making the connection too slow for practical use. This is common on unlimited plans that throttle after a threshold, and the hotspot may still appear active but with severely limited throughput.

Answer

The smartphone's battery saver mode is limiting hotspot performance.

Answer

The laptop's Wi-Fi adapter is overheating.

Answer

The smartphone is switching to a different cellular band.

Question 12

A technician is troubleshooting a network issue where a user's computer can access local resources but cannot reach the internet. The user's cable is connected to a wall jack that leads to a patch panel in the server room. The technician tests the cable and finds it is wired as a crossover cable. What is the most likely impact?

Accepted Answer

The crossover cable is not the cause of the internet issue.. This question tests understanding of crossover cables and modern networking. The correct answer is that most modern switches have Auto-MDIX, so a crossover cable may still work, but if the switch is older, it could cause connectivity issues. However, the symptom of local access but no internet suggests a different problem, so the crossover cable is likely not the issue.

Answer

The crossover cable will prevent any network connectivity.

Answer

The crossover cable will cause intermittent connectivity.

Answer

The crossover cable will only work at 100 Mbps.

Question 13

A user's Android phone is running slowly and frequently shows 'App not responding' messages. The user has not installed any new apps recently. What should a technician do first?

Accepted Answer

Check for available OS and app updates.. This scenario requires systematic troubleshooting. Checking for OS and app updates is a safe, non-destructive first step, as updates often fix performance bugs. Clearing cache is also valid but less likely to address underlying issues.

Answer

Perform a factory reset.

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Uninstall all recently used apps.

Answer

Replace the phone's battery.

Question 14

A technician is setting up a mobile point-of-sale (POS) system using a tablet and a Bluetooth receipt printer. The printer pairs but prints garbled text. The tablet is running a custom POS app. What is the most likely cause?

Accepted Answer

The tablet is using the wrong Bluetooth profile or driver for the printer.. The most likely cause is that the tablet is using the wrong Bluetooth profile or driver for the printer. Bluetooth printers typically use the Serial Port Profile (SPP) or Hardcopy Cable Replacement Profile (HCRP) to receive print data. If the tablet's POS app or Bluetooth stack is sending data using a different profile (e.g., A2DP for audio or HID for input), the printer will receive garbled or uninterpretable data, even though the devices are paired.

Answer

The printer is out of paper.

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The Bluetooth signal is weak.

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The printer's battery is low.

Question 15

A technician is installing a new network printer in a corporate environment. The printer supports both USB and Ethernet connectivity. The office requires that all users on the same subnet be able to print without needing a dedicated print server. What configuration method should the technician use?

Accepted Answer

Configure the printer with a static IP address and connect it to the network switch via Ethernet.. To allow all users on a subnet to print without a dedicated server, the printer should be configured with a static IP address and connected via Ethernet. This makes it a network printer accessible by IP. USB connection would only allow local printing from one computer.

Answer

Connect the printer via USB to a user's computer and share it from that computer.

Answer

Use a crossover cable to connect the printer directly to a user's computer.

Answer

Set up a Bluetooth connection for the printer.