220-1201 Practice Test 40 — 15 Questions

Question 1

A marketing department wants to access a shared calendar and document editing tools without installing any software on their local machines. Which cloud service model would best meet this requirement?

Accepted Answer

Software as a Service (SaaS). This question tests understanding of cloud service models. Software as a Service (SaaS) provides ready-to-use applications over the internet, eliminating the need for local installation. The scenario specifically requires access to calendar and document editing tools, which are typical SaaS offerings.

Answer

Infrastructure as a Service (IaaS)

Answer

Platform as a Service (PaaS)

Answer

Function as a Service (FaaS)

Question 2

A technician is building a new gaming PC. The motherboard has two PCIe x16 slots, but the graphics card only works in the second slot. When installed in the first slot (closest to the CPU), the system powers on but no display. What is the most likely cause?

Accepted Answer

The first PCIe slot is disabled in BIOS. This scenario often occurs when the first PCIe x16 slot shares bandwidth with other components or is configured differently in BIOS. However, a common issue is that the first slot may require a specific BIOS setting, or the slot itself is damaged. The most likely cause is that the motherboard's BIOS is set to use the second slot as the primary display, or the first slot is faulty. Since the card works in the second slot, the first slot is likely the problem.

Answer

The graphics card is not fully seated in the first slot

Answer

The power supply is insufficient for the first slot

Answer

The CPU has bent pins affecting the first slot

Question 3

A company is adopting a cloud-first strategy and wants to minimize vendor lock-in. They plan to use multiple cloud providers for different workloads. Which cloud deployment model does this describe?

Accepted Answer

Multi-cloud. A multi-cloud strategy involves using services from multiple cloud providers to avoid dependence on a single vendor. This is distinct from a hybrid cloud, which combines public and private clouds. Public cloud uses one provider, and community cloud is shared among organizations.

Answer

Public cloud

Answer

Hybrid cloud

Answer

Community cloud

Question 4

You are upgrading a customer's gaming PC to support faster memory. The motherboard supports DDR4-3200, but after installing two 8GB DDR4-3200 modules, the system only runs at 2133 MHz. What is the most likely reason?

Accepted Answer

XMP is not enabled in the BIOS. By default, most motherboards run RAM at a standard JEDEC speed (often 2133 MHz) for stability. To achieve the rated speed of 3200 MHz, you must enable XMP (Extreme Memory Profile) in the BIOS. This is a common step that new builders overlook.

Answer

The RAM modules are defective

Answer

The motherboard does not support dual-channel memory

Answer

The CPU does not support DDR4-3200

Question 5

A company uses a cloud storage service for backup. The technician needs to ensure that if the primary cloud region goes down, the backups are still accessible from another geographic location. Which cloud characteristic should be configured?

Accepted Answer

High availability. High availability across regions is achieved through redundancy, such as replicating data to multiple geographic locations. This ensures that if one region fails, another can serve the data. Scalability, elasticity, and fault tolerance at a single site do not provide geographic redundancy.

Answer

Elasticity

Answer

Scalability

Answer

Fault tolerance

Question 6

A company's cloud-based virtual desktop infrastructure (VDI) is experiencing slow logins for users in a remote office. The network latency between the remote office and the cloud data center is 150 ms. What is the most effective solution to improve login performance?

Accepted Answer

Deploy a local VDI broker or caching server at the remote office. High latency significantly impacts VDI performance, especially during login when many resources are loaded. Deploying a local VDI broker or caching server at the remote office reduces round-trip time. Alternatively, using a CDN or WAN optimization can help, but a local broker is most effective for VDI.

Answer

Increase the bandwidth at the remote office

Answer

Upgrade the cloud VDI servers to faster CPUs

Answer

Switch to a different cloud provider

Question 7

A company deploys a new VoIP phone system. Users report that calls are choppy and sometimes drop. The network uses a single flat subnet with no QoS. What is the most likely cause?

Accepted Answer

There is no Quality of Service (QoS) configured.. VoIP traffic is sensitive to latency, jitter, and packet loss. Without QoS, data traffic can congest the network, causing choppy audio and dropped calls. Implementing QoS prioritizes voice traffic.

Answer

The VoIP phones have incorrect DNS settings.

Answer

The switch ports are set to half-duplex.

Answer

The Ethernet cables are Cat5 instead of Cat6.

Question 8

A technician is troubleshooting a workstation that fails to boot. The motherboard has a POST code display showing '00'. The CPU fan spins, but there is no display output. Which component is most likely faulty?

Accepted Answer

The CPU. POST code '00' typically indicates a CPU-related issue, such as a faulty CPU, incorrect installation, or bent pins. Since the fan spins, power is reaching the board, but the CPU is not initializing. The technician should reseat the CPU and check for damage.

Answer

The power supply unit

Answer

The RAM modules

Answer

The graphics card

Question 9

A user reports that their inkjet printer produces output with horizontal white lines through text and images. The printer has been used heavily for months without maintenance. What should you do to resolve this issue?

Accepted Answer

Run the printer's printhead cleaning cycle. Horizontal white lines on inkjet output indicate clogged printhead nozzles. Over time, dried ink can block nozzles, preventing ink from being deposited. Running a printhead cleaning cycle uses the printer's built-in routine to clear clogs. If that fails, a manual cleaning or replacement may be needed.

Answer

Replace the fuser assembly

Answer

Perform a printhead alignment

Answer

Replace the pickup rollers

Question 10

A technician is installing a new network-connected laser printer in a conference room. After connecting the Ethernet cable and power, the printer's control panel shows an IP address of 169.254.3.18. What is the most likely issue?

Accepted Answer

The printer's Ethernet cable is faulty or not connected properly.. An IP address starting with 169.254 indicates the printer failed to obtain an address from a DHCP server and assigned itself an Automatic Private IP Addressing (APIPA) address. The network connection or DHCP server should be checked.

Answer

The printer is configured with a static IP address.

Answer

The printer's toner cartridge is empty.

Answer

The printer's firmware needs to be updated.

Question 11

A customer complains that their LCD monitor has a persistent faint shadow of the previous image visible on the screen, even after changing applications. What is the most likely cause of this issue?

Accepted Answer

Image persistence due to static content. This describes image persistence or burn-in, common in LCD panels left on static images for extended periods. Unlike dead pixels or backlight issues, this is a temporary or permanent ghosting of static content. The correct answer identifies the root cause as static image retention, which can sometimes be reversed with screen refreshers.

Answer

A failing backlight inverter

Answer

A damaged video cable

Answer

Incorrect color calibration settings

Question 12

A technician is configuring a new PC for a user who runs multiple virtual machines. The motherboard has an AM5 socket. Which CPU feature is most important for this workload?

Accepted Answer

High core and thread count. Virtual machines benefit from many cores and threads because each VM can be assigned to a separate core. AMD AM5 CPUs offer high core counts, making them ideal for virtualization. This tests understanding of how CPU architecture affects specific tasks.

Answer

High clock speed

Answer

Large L3 cache

Answer

Integrated graphics

Question 13

A technician is selecting a CPU for a compact home theater PC (HTPC) that will be passively cooled. Which CPU characteristic is most critical to ensure reliable operation without a fan?

Accepted Answer

Low TDP. Passive cooling relies on low heat output. TDP (Thermal Design Power) directly indicates the amount of heat a cooler must dissipate. A low TDP CPU is essential for fanless operation.

Answer

High clock speed

Answer

Integrated graphics

Answer

Large L3 cache

Question 14

A small office has a single switch connecting all workstations. Several users report that they cannot access the internet, but they can still communicate with each other on the local network. What is the most likely cause?

Accepted Answer

The router is not properly routing traffic to the internet.. Local communication working while internet access fails points to a problem with the router or the connection between the switch and the router. The switch itself is functioning correctly for local traffic, so the issue is upstream.

Answer

The switch has a bad port.

Answer

The DNS server is unreachable.

Answer

The workstations have incorrect subnet masks.

Question 15

A user complains that their laser printer is picking up multiple sheets of paper at once, causing jams. The paper tray is full of standard 20 lb bond paper. Which component is most likely causing this issue?

Accepted Answer

The separation pad is worn. Multiple sheets feeding into the printer is typically due to worn or dirty separation pads, which are designed to separate one sheet from the stack. Over time, these pads lose friction. Cleaning or replacing the separation pad usually fixes the problem.

Answer

The pickup roller is worn

Answer

The paper is too thin

Answer

The fuser is overheating