220-1201 Practice Test 4 — 10 Questions

Question 1

A customer complains that their smartphone's mobile hotspot stops working after a few minutes. They are using a prepaid data plan. What is the most likely cause?

Accepted Answer

The carrier's prepaid plan restricts hotspot usage or throttles data.. This scenario highlights carrier restrictions on tethering. Many prepaid plans limit hotspot usage or throttle data after a certain amount, causing the hotspot to disconnect or slow down.

Answer

The smartphone's battery saver mode is turning off the hotspot.

Answer

The connected device is out of Bluetooth range.

Answer

The smartphone's Wi-Fi antenna is overheating.

Question 2

A user reports that their iPhone 13 will not charge when plugged into the USB-C port on their company-issued laptop, but it charges normally from the wall adapter. The laptop's USB-C port works with other devices. What is the most likely issue?

Accepted Answer

The laptop's USB-C port does not support Apple's Power Delivery (PD) protocol.. This is a classic power delivery negotiation issue. iPhones use a proprietary charging protocol over USB-C (or Lightning). The laptop's USB-C port may not support the Apple-specific charging profile or may not provide enough power (e.g., only 5V/0.5A). The wall adapter provides the correct voltage and current for the iPhone.

Answer

The iPhone's Lightning-to-USB-C cable is faulty.

Answer

The iPhone's charging port is clogged with debris.

Answer

The laptop's USB-C driver is outdated.

Question 3

A user reports that their iPhone's Maps app shows incorrect GPS location, often placing them several blocks away. Other location-based apps like Uber work correctly. What is the most likely cause?

Accepted Answer

The Maps app has been denied location access in Settings.. This scenario distinguishes between device-wide GPS issues and app-specific problems. Since other apps use location correctly, the issue is likely with the Maps app's configuration, such as incorrect location permissions or a software glitch within the app.

Answer

The iPhone's GPS antenna is damaged.

Answer

The iPhone is in Airplane Mode.

Answer

The Maps app needs to be reinstalled from the App Store.

Question 4

A technician is setting up a Windows 10 tablet for a field worker who needs to use a legacy line-of-business (LOB) app that only runs in 32-bit mode. The tablet has a 64-bit processor and Windows 10 Pro. How should the technician ensure the app runs correctly?

Accepted Answer

Install the app normally; 32-bit apps are supported on 64-bit Windows.. Windows 10 64-bit includes the Windows-on-Windows 64-bit (WOW64) subsystem, which provides full compatibility for 32-bit applications without any additional configuration. Since the legacy LOB app is a 32-bit x86 application, it will run natively under WOW64 on the 64-bit version of Windows 10 Pro. No virtualization, compatibility mode changes, or separate 64-bit version is required.

Answer

Install the app in a virtual machine running 32-bit Windows.

Answer

Enable Windows 8 compatibility mode for the app.

Answer

Download and install the 64-bit version of the app from the vendor.

Question 5

A user complains that they cannot access any websites, but they can ping other devices on the local network by IP address. The network uses DHCP and DNS servers. Which protocol is most likely failing?

Accepted Answer

DNS. This scenario isolates a DNS failure: local IP communication works, but name resolution fails. DNS translates domain names to IP addresses, so if it fails, web browsing by name will not work while local IP pings succeed.

Answer

DHCP

Answer

HTTP

Answer

ICMP

Question 6

A user reports that they cannot access a website hosted on a remote server. The technician finds that the firewall allows HTTP and HTTPS traffic, but the website uses a non-standard port. The user's browser shows 'connection refused'. Which tool can the technician use to verify if the remote port is open?

Accepted Answer

Telnet. Telnet can be used to test connectivity to a specific port (e.g., telnet example.com 8080). Ping uses ICMP, not TCP ports. Nslookup tests DNS resolution. Tracert traces the route but does not test port status.

Answer

Ping

Answer

Nslookup

Answer

Tracert

Question 7

A technician is troubleshooting a VoIP phone that intermittently drops calls. The phone uses SIP (Session Initiation Protocol) for signaling and RTP (Real-time Transport Protocol) for audio. Which ports are typically used by these protocols?

Accepted Answer

SIP: 5060, RTP: 16384-32767. SIP typically uses port 5060 (UDP or TCP) for signaling, and RTP uses a range of UDP ports (often 16384-32767) for audio streams. Port 80 is HTTP, port 443 is HTTPS, and port 1720 is H.323 (another VoIP protocol).

Answer

SIP: 80, RTP: 443

Answer

SIP: 1720, RTP: 5060

Answer

SIP: 443, RTP: 80

Question 8

During a security audit, a technician discovers that an internal web server is responding on port 8080 instead of the standard HTTP port. What is the most likely reason for this configuration?

Accepted Answer

The server is configured as a web proxy or alternate HTTP server.. Port 8080 is commonly used as an alternate HTTP port, often for web proxy servers or secondary HTTP servers. This allows administrators to run a separate HTTP service without conflicting with the standard port 80, which is frequently used for caching proxies or development environments.

Answer

The server is running HTTPS on a non-standard port.

Answer

The server is running an FTP service.

Answer

The server is using a custom application protocol.

Question 9

A technician is configuring a new database server that needs to accept remote connections from client applications using the default port for MySQL. Which port should be opened in the firewall?

Accepted Answer

3306. MySQL uses port 3306 by default for client connections. Opening this port allows remote database access.

Answer

1433

Answer

1521

Answer

5432

Question 10

A company wants to allow employees to securely access the corporate network from home using their laptops. Which network service should be deployed to provide encrypted remote access?

Accepted Answer

VPN. C is correct because a Virtual Private Network (VPN) creates an encrypted tunnel between the employee's laptop and the corporate network, typically using protocols such as IPsec or TLS. This ensures that all data transmitted over the public internet is confidential and integrity-protected, meeting the requirement for secure remote access.

Answer

DHCP

Answer

DNS

Answer

Port forwarding