220-1201 Practice Test 32 — 15 Questions

Question 1

During a routine hardware upgrade, a technician installs a new CPU into a workstation. After powering on, the system emits a series of long beeps and the screen remains blank. What is the most likely cause?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The RAM is not seated properly. POST beep codes are used to indicate hardware errors. A series of long beeps typically points to a memory issue, not a CPU problem. The technician should reseat the RAM modules to resolve this.

Answer

The CPU is not compatible with the motherboard socket

Answer

The CPU is installed backwards

Answer

The CPU fan is not connected to the motherboard

Question 2

A network administrator configures a router to use OSPF for dynamic routing between two branch offices. After configuration, routes from one office are not appearing in the other's routing table. Both offices can ping each other's directly connected interfaces. Which protocol issue is most likely preventing route exchange?

Accepted Answer

Multicast is not being forwarded between the routers.. OSPF uses multicast address 224.0.0.5 (AllSPFRouters) to exchange hello packets and LSAs. If multicast forwarding is disabled or blocked between the routers (e.g., by an ACL, switchport configuration, or lack of multicast routing), OSPF neighbors will not form, and routes will not be exchanged. Since both offices can ping each other's directly connected interfaces, Layer 3 unicast connectivity exists, but OSPF's multicast-based neighbor discovery is failing.

Answer

The routers are using different OSPF area IDs.

Answer

The routers are using different OSPF process IDs.

Answer

The routers have mismatched subnet masks on their interfaces.

Question 3

A user's laser printer is producing pages with a gray background (toner dust) on the entire page. The toner cartridge is genuine and was recently replaced. The printer has printed several hundred pages since the change. What is the most likely cause?

Accepted Answer

The imaging drum is worn or damaged. A gray background or toner dust on laser prints is often caused by a faulty or worn imaging drum that cannot hold a proper charge, leading to toner being deposited where it shouldn't. It can also be due to a high-voltage power supply issue, but the drum is the more common replaceable component. The toner cartridge being genuine rules out compatibility issues.

Answer

The toner cartridge is defective

Answer

The primary corona wire is dirty

Answer

The fuser temperature is too high

Question 4

A network engineer is designing a subnet scheme for a company with three departments: Sales (50 devices), HR (20 devices), and IT (10 devices). The company uses the 10.0.0.0/24 network. To minimize waste, the engineer decides to use variable-length subnet masking (VLSM). Which of the following subnet masks should be assigned to the Sales department?

Accepted Answer

255.255.255.192. The Sales department requires 50 hosts. A /26 subnet mask (255.255.255.192) provides 62 usable addresses (2^(32-26)-2 = 62), which is the smallest subnet that can accommodate 50 devices without waste. VLSM allows using this mask within the 10.0.0.0/24 network, leaving room for other subnets.

Answer

255.255.255.128

Answer

255.255.255.224

Answer

255.255.255.240

Question 5

A user wants to access their company's webmail using a secure connection from a public Wi-Fi hotspot. The webmail server is configured to use IMAP over SSL. Which port should the email client use?

Accepted Answer

993. IMAP over SSL (IMAPS) uses TCP port 993 to establish an encrypted connection. Since the user is on a public Wi-Fi hotspot and the server is configured for IMAP over SSL, the email client must connect to port 993 to ensure all traffic is encrypted via TLS/SSL. Port 143 is the default for unencrypted IMAP, which would expose credentials and email data on an insecure network.

Answer

143

Answer

110

Answer

995

Question 6

A user reports intermittent network connectivity in an office that recently had a new ceiling installed. The network drop runs through the ceiling and is not in a conduit. What is the most likely cause of the intermittent connection?

Accepted Answer

The cable is pinched or kinked by the new ceiling installation.. The new ceiling installation is the most likely cause because the network cable, running without conduit, can easily be pinched or kinked by ceiling tiles, support wires, or other hardware. Physical damage like a pinch or kink can cause impedance mismatches, signal reflection, or even a short, leading to intermittent connectivity. This is a classic physical-layer issue where the cable's integrity is compromised by environmental changes.

Answer

The cable is too long for the network speed.

Answer

The cable is not properly terminated at the patch panel.

Answer

The network switch port is faulty.

Question 7

A client brings in a desktop that will not power on. The technician verifies the power cord is connected and the PSU fan does not spin when the power button is pressed. What is the most appropriate next step?

Accepted Answer

Test the power supply using a PSU tester. When the PSU fan does not spin, the power supply may be dead. The quickest and safest test is to use a power supply tester or perform the paperclip test to see if the PSU turns on. If it does not, replacement is needed. Always eliminate the PSU as the cause before checking other components.

Answer

Replace the motherboard

Answer

Reseat the CPU

Answer

Check the front panel power switch

Question 8

During a network upgrade, a technician needs to allow remote desktop connections to Windows workstations from the internal network. Which port must be opened in the firewall?

Accepted Answer

3389. Remote Desktop Protocol (RDP) uses TCP port 3389 by default. To allow remote desktop connections to Windows workstations from the internal network, the firewall must permit inbound traffic on port 3389. This is the standard port for RDP, which provides graphical remote access to Windows systems.

Answer

22

Answer

23

Answer

5900

Question 9

A technician is configuring an MFP for a healthcare clinic that must comply with HIPAA. The MFP has a built-in hard drive that stores scanned documents. The clinic wants to ensure that once a document is scanned and transmitted, it cannot be recovered from the MFP's drive. What feature should the technician enable?

Accepted Answer

Secure erase after transmission. Secure erase (or data overwrite) is a feature that overwrites the hard drive with patterns of data to prevent recovery. This is critical for compliance in environments like healthcare where patient data must be protected after use.

Answer

User authentication with PIN

Answer

Secure print release

Answer

Hard drive encryption

Question 10

A user reports that their computer's hard drive makes a clicking noise and the system occasionally freezes. Which action should you take first?

Accepted Answer

Back up the user's data as soon as possible.. Clicking noises from a hard drive often indicate mechanical failure (head crash). Immediate backup of critical data is the priority before further troubleshooting or replacement.

Answer

Run CHKDSK to repair file system errors.

Answer

Replace the hard drive immediately.

Answer

Update the hard drive firmware.

Question 11

A small business owner wants to set up a guest Wi-Fi network that is isolated from the main corporate network to prevent unauthorized access to sensitive data. The wireless router supports multiple SSIDs. Which configuration should be applied to achieve this isolation?

Accepted Answer

Assign the guest SSID to a different VLAN. Assigning the guest SSID to a different VLAN (Virtual Local Area Network) creates a logical separation between the guest traffic and the corporate network. VLANs operate at Layer 2, and by placing the guest SSID on a separate VLAN, the router can apply inter-VLAN ACLs or disable routing between VLANs entirely, ensuring that guest devices cannot access corporate resources. This is the standard method for network isolation in multi-SSID environments.

Answer

Use a different SSID name for guests

Answer

Enable WPA2 encryption on the guest network

Answer

Disable DHCP on the guest SSID

Question 12

A small office uses an inkjet printer that has started leaving horizontal white streaks across printed documents. The user has already run the printer's cleaning cycle twice with no improvement. What should the technician do next to resolve this issue?

Accepted Answer

Manually clean the printhead or replace it.. Horizontal white streaks on inkjet prints typically indicate clogged printhead nozzles. Since the cleaning cycle did not help, physically cleaning the printhead or replacing it is the next step. Replacing ink cartridges or adjusting paper settings would not address clogged nozzles.

Answer

Replace the printer's fuser unit.

Answer

Replace the ink cartridges with new ones.

Answer

Adjust the paper type setting in the driver to 'photo paper'.

Question 13

A small office uses an inkjet printer that has not been used for two weeks. Now, the prints show missing colors and horizontal white lines. What should be done first to resolve this?

Accepted Answer

Run the printhead cleaning cycle. Inkjet printers that sit idle often have dried ink in the printhead nozzles, causing missing colors or lines. Running the printer's built-in printhead cleaning cycle uses ink to flush the nozzles. If that fails, a manual cleaning or replacement may be needed.

Answer

Replace the ink cartridges

Answer

Update the printer driver

Answer

Replace the printer

Question 14

A network administrator is deploying a new wireless network in a large office building. They need to ensure seamless roaming for users moving between floors. The building has concrete floors and metal studs. Which hardware configuration will best support this requirement?

Accepted Answer

Deploy thin access points connected to a wireless LAN controller.. Thin access points (APs) are designed to be managed centrally by a Wireless LAN Controller (WLC). The WLC coordinates channel selection, power levels, and client handoffs, enabling seamless roaming across floors. In a building with concrete floors and metal studs, multiple thin APs with controlled overlap ensure consistent coverage and fast roaming without the interference issues that would plague overlapping channels on thick APs.

Answer

Install multiple thick access points with overlapping channels.

Answer

Use a single high-power access point in the center of the building.

Answer

Use mesh access points with wireless backhaul.

Question 15

A user complains that their iOS device's screen brightness automatically dims when using a particular streaming app, but stays normal with other apps. The auto-brightness setting is enabled. What is the most likely reason?

Accepted Answer

The app has its own brightness control that is set to dim.. Many streaming apps implement their own brightness control logic, often to optimize video playback or reduce power consumption. When the app's internal brightness setting is configured to dim, it overrides the system's auto-brightness for that specific app, causing the screen to dim only while the app is active. This is a common behavior in apps that manage their own display parameters independently of the iOS system settings.

Answer

The app is using HDR content, which requires lower brightness.

Answer

The device's ambient light sensor is malfunctioning.

Answer

The device is overheating and throttling brightness.