220-1201 Practice Test 17 — 15 Questions

Question 1

A small office uses an inkjet printer that has started leaving horizontal white streaks across printed documents. The user has already run the printer's cleaning cycle twice with no improvement. What should the technician do next to resolve this issue?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Manually clean the printhead or replace it.. Horizontal white streaks on inkjet prints typically indicate clogged printhead nozzles. Since the cleaning cycle did not help, physically cleaning the printhead or replacing it is the next step. Replacing ink cartridges or adjusting paper settings would not address clogged nozzles.

Answer

Replace the printer's fuser unit.

Answer

Replace the ink cartridges with new ones.

Answer

Adjust the paper type setting in the driver to 'photo paper'.

Question 2

A company uses a SaaS CRM application and wants to ensure that if the internet connection fails, employees can still access customer data. Which of the following is the best solution?

Accepted Answer

Configure the SaaS application to cache data locally on each user's device. SaaS applications are entirely dependent on internet connectivity. A local cached copy of the data can provide offline access. Other options like VPN or secondary internet are not practical for all employees, and a local server would require a different service model.

Answer

Set up a VPN to the cloud provider

Answer

Install a local server running the same CRM software

Answer

Purchase a secondary internet connection from a different provider

Question 3

A user reports that their laser printer is producing pages with vertical black streaks. The streaks appear in the same position on every page. Which component is most likely the cause?

Accepted Answer

Drum unit is scratched or damaged.. Vertical black streaks on laser printer output that repeat in the same position are typically caused by a scratched or damaged drum. The drum carries the toner image, and any defect transfers toner to the paper in a repeating pattern.

Answer

Toner cartridge is low on toner.

Answer

Fuser assembly is malfunctioning.

Answer

Pickup rollers are worn out.

Question 4

A user reports that their computer randomly restarts when playing games. The technician suspects the CPU is overheating. Which tool should the technician use to monitor the CPU temperature under load?

Accepted Answer

A third-party utility like HWMonitor. To diagnose overheating, a technician needs real-time temperature monitoring. A tool like HWMonitor or Core Temp provides accurate CPU temperature readings. BIOS/UEFI shows idle temps only, and Event Viewer logs crashes but not temperatures.

Answer

Windows Task Manager

Answer

The BIOS/UEFI hardware monitor

Answer

Windows Event Viewer

Question 5

A user reports that their PC randomly restarts during boot-up, sometimes before the Windows logo appears. They have already tried reseating the RAM. Which component should be tested next?

Accepted Answer

Test the power supply unit. Random restarts during early boot, especially before the OS loads, often point to a failing power supply. The PSU may not be providing stable voltages under the initial power draw of the system. Using a multimeter to test voltage outputs or swapping with a known-good PSU is the next step.

Answer

Replace the motherboard

Answer

Reinstall the operating system

Answer

Check for BIOS updates

Question 6

A technician is troubleshooting a workstation that randomly crashes and shows memory errors in Windows. The system has four 4 GB DDR4 modules. The technician runs Memtest86 and finds errors in one module. What should the technician do to resolve the issue while maximizing performance?

Accepted Answer

Replace the faulty module with a new module of the same specifications.. The faulty module should be removed, but to maintain dual-channel performance, the remaining modules should be installed in matched pairs. Removing one module leaves three, which may force single-channel operation. The best solution is to replace the faulty module with a matching one, but if not available, removing two modules to keep a matched pair is optimal.

Answer

Remove the faulty module and leave the other three installed.

Answer

Remove all modules and install a single 16 GB module.

Answer

Remove the faulty module and the module in the same channel to keep dual-channel.

Question 7

An office manager wants to restrict color printing on the multifunction printer to only certain users to save costs. The printer supports user authentication. What is the best way to implement this?

Accepted Answer

Enable user authentication on the printer and assign color printing permissions only to authorized users.. Printer-based access control requires user authentication and role-based permissions. The correct approach is to create user accounts on the printer, assign permissions to color printing only to authorized users, and require authentication before printing. This ensures only authorized users can print in color.

Answer

Remove the color toner cartridges and only install black.

Answer

Configure the printer driver to default to black and white.

Answer

Set up a print server with group policies to block color jobs.

Question 8

A user reports that their laptop screen flickers intermittently, but the flickering stops when they adjust the screen angle. What is the most likely hardware issue?

Accepted Answer

A loose or damaged display cable. Flickering that changes with screen angle is a classic symptom of a damaged or loose display cable (LVDS or eDP ribbon) that connects the screen to the motherboard. This is common in laptops due to hinge wear. The correct answer identifies the cable as the likely culprit.

Answer

A failing backlight LED

Answer

A defective graphics chip

Answer

Incorrect display refresh rate setting

Question 9

A thermal printer used for shipping labels is producing faint, hard-to-read labels. The printer has plenty of thermal paper loaded. What is the most likely cause?

Accepted Answer

The printhead is dirty or worn. Thermal printers rely on the printhead heating the paper. Faint output usually indicates a dirty or worn printhead. Cleaning the printhead with a thermal cleaning pen or alcohol swab often restores clarity. If the printhead is worn, replacement may be needed.

Answer

The paper is upside down

Answer

The printer driver is incorrect

Answer

The paper is expired

Question 10

A technician is configuring a RAID 5 array with three 2 TB hard drives for a small office server. After installation, the array is not recognized by the RAID controller. The drives spin up and are detected individually. What is the most likely oversight?

Accepted Answer

The RAID array has not been initialized.. RAID 5 requires a minimum of three drives. The drives are detected individually, so the issue is with the RAID configuration itself. The most common oversight is failing to initialize the array in the RAID controller BIOS.

Answer

The drives are not compatible with RAID 5.

Answer

The SATA cables are faulty.

Answer

The power supply is insufficient.

Question 11

A technician is called to a site where a large format plotter is producing prints with banding (horizontal lines of varying density). The plotter uses dye-sublimation ink. The technician has already cleaned the printhead and run a nozzle check, but the issue persists. What should the technician check next?

Accepted Answer

Check the media advance rollers for wear or slippage.. Banding in dye-sublimation printers can be caused by inconsistent media advance, a failing printhead, or clogged ink lines. Since cleaning the printhead didn't help, the next step is to check the media advance mechanism, such as the rollers or encoder strip, which controls paper movement.

Answer

Replace the ink cartridges.

Answer

Update the printer driver.

Answer

Replace the fuser assembly.

Question 12

A user complains that their computer shuts down unexpectedly after a few minutes of gaming. You check the CPU temperature and find it is 105°C. What is the most likely cause?

Accepted Answer

Degraded thermal paste. High CPU temperature under load indicates a cooling problem. The most common cause is dried or improperly applied thermal paste between the CPU and heatsink. This prevents efficient heat transfer, leading to thermal throttling or shutdown.

Answer

Insufficient RAM

Answer

Failing power supply

Answer

Outdated BIOS

Question 13

During a site survey, a technician finds that users in the break room experience very slow Wi-Fi while those in offices nearby have excellent speeds. What is the most likely cause?

Accepted Answer

A microwave oven in the break room is causing interference.. This scenario tests knowledge of wireless interference sources. Microwaves operate at 2.4 GHz, which is the same frequency band used by many Wi-Fi networks, causing significant interference and performance degradation.

Answer

The access point in the break room is overheating.

Answer

Users in the break room are connecting to a 5 GHz network with poor range.

Answer

The break room has too many walls blocking the signal.

Question 14

A user reports that when they send a print job to the MFP, the job appears in the print queue but never prints. Other users can print without issues. The MFP is connected via Ethernet. What is the most likely cause?

Accepted Answer

The user's print spooler service is hung or corrupted.. A print job stuck in the queue but not printing for one user often indicates a driver or spooler issue specific to that user's workstation. Corrupted print spooler files or incorrect driver settings can cause this, while the MFP itself and network are fine.

Answer

The MFP is out of paper.

Answer

The network cable is unplugged from the MFP.

Answer

The MFP's toner cartridge is empty.

Question 15

A user tries to scan a document to a network folder from the multifunction printer, but receives 'Access Denied' error. The printer has been configured with the folder path and credentials. What is the most likely issue?

Accepted Answer

The user account used for scanning does not have write permissions to the folder.. Scan-to-network-folder requires the printer to have write permissions to the shared folder. Even if the path is correct, the credentials used must have 'Write' or 'Modify' permissions on that folder. This is a common misconfiguration.

Answer

The printer's IP address has changed.

Answer

The network folder share name has a typo.

Answer

The printer's hard drive is full.