220-1201 Practice Test 14 — 15 Questions

Question 1

A customer reports that their desktop PC randomly shuts down when playing graphics-intensive games, but runs fine during web browsing. The power supply is a 450W unit. What is the most likely cause of the issue?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The power supply is underrated for the system's peak power draw.. This scenario tests understanding of power supply wattage requirements under load. Graphics-intensive gaming draws more power, and if the PSU cannot supply enough sustained wattage, the system may shut down to protect itself. A 450W unit is often insufficient for a gaming GPU, especially if the system has multiple drives or high-end components.

Answer

The CPU thermal paste has dried out, causing overheating only during gaming.

Answer

The graphics card driver is corrupted, causing system instability.

Answer

The motherboard capacitors are failing, causing intermittent power loss.

Question 2

A technician is upgrading a workstation by adding a second high-end GPU. The current power supply has a single +12V rail rated at 40A and two 6+2 pin PCIe power cables. What is the most important factor to check before proceeding?

Accepted Answer

The total power draw of the system does not exceed the PSU's +12V rail capacity.. The +12V rail's current rating determines how much power it can deliver to GPUs and CPU. A single rail at 40A provides 480W, which may be insufficient for two high-end GPUs. The technician must verify total system power draw against the PSU's capacity.

Answer

Whether the motherboard has enough SATA power connectors.

Answer

The physical clearance inside the case for the second GPU.

Answer

The operating system supports dual GPUs.

Question 3

A customer wants to install a modular power supply in their PC but notes that the included cables have different pin shapes on the PSU end. What should the technician advise?

Accepted Answer

The technician should use only the cables that came with that specific power supply.. Modular PSU cables are keyed to prevent incorrect insertion, but they are not standardized across brands. Using cables from a different PSU can cause shorts and damage components. Always use the cables that came with the specific PSU.

Answer

The cables are interchangeable as long as they fit the connector.

Answer

The technician should verify the pinout diagram and use cables from the same manufacturer.

Answer

The customer should return the PSU and buy a non-modular one.

Question 4

A technician is installing a power supply in a new build. The case has a bottom-mounted PSU bay with a dust filter. The technician notices that the PSU fan faces downward. Is this correct?

Accepted Answer

Yes, the fan should face downward to draw cool air from outside the case.. In a bottom-mounted PSU configuration, the fan should face downward to draw cool air from outside the case through the dust filter. This improves cooling efficiency and reduces dust buildup inside the case.

Answer

No, the fan should face upward to exhaust hot air from inside the case.

Answer

No, the PSU should be mounted fan-up to prevent dust from entering.

Answer

The orientation does not matter as long as the PSU is securely mounted.

Question 5

A customer reports that their desktop computer randomly shuts down after a few minutes of gaming, but it runs fine during light tasks. You suspect the power supply is failing. Which tool should you use to confirm the power supply's output voltages are within ATX specification?

Accepted Answer

A multimeter. A multimeter is the correct tool for measuring DC voltages from a power supply. The ATX specification defines acceptable voltage ranges (e.g., +12V ±5%), and a multimeter can verify these under load. Other tools like a PSU tester or loopback plug may indicate basic function but don't measure actual voltage levels accurately.

Answer

A power supply tester

Answer

A loopback plug

Answer

An ESD strap

Question 6

A client wants to install a new power supply in a custom PC that uses a mini-ITX motherboard inside a compact case. The current PSU is a standard ATX unit, but the client wants to reduce clutter and improve airflow. Which form factor should you recommend?

Accepted Answer

SFX. SFX (Small Form Factor) power supplies are designed for compact cases and mini-ITX builds, offering smaller dimensions while still providing adequate wattage. ATX PSUs are too large for many small cases. TFX is for slim cases, and EPS is for servers.

Answer

ATX (standard)

Answer

TFX

Answer

EPS

Question 7

A technician is setting up a new multifunction printer for a department. The device supports duplex printing, but the driver installation wizard does not show the duplex option. Users need to print on both sides of the paper. What should the technician do first?

Accepted Answer

Check if the duplex unit is installed and properly connected.. The duplex unit is often a separate accessory that must be physically installed and enabled in the driver. The most logical first step is to verify the hardware is present and properly connected, as the driver may not detect it automatically.

Answer

Update the printer firmware to the latest version.

Answer

Reinstall the printer driver using the manufacturer's full driver package.

Answer

Configure the duplex setting in the printer's web interface.

Question 8

A small office has a multifunction device that prints, scans, and faxes. Users report that incoming faxes are not being received, but outgoing faxes work. The MFP is connected to a VoIP phone system. What is the most likely issue?

Accepted Answer

The VoIP system is not configured for T.38 fax protocol.. VoIP systems often use codecs that compress audio, which can interfere with fax tones. The T.38 protocol is designed to transmit faxes over IP networks reliably. Without it, incoming faxes may fail while outgoing faxes might still work if the MFP negotiates differently.

Answer

The fax line is plugged into the wrong port on the MFP.

Answer

The MFP's fax memory is full.

Answer

The MFP's firmware is outdated.

Question 9

A user reports that when they send a print job to the MFP, the job appears in the print queue but never prints. Other users can print without issues. The MFP is connected via Ethernet. What is the most likely cause?

Accepted Answer

The user's print spooler service is hung or corrupted.. A print job stuck in the queue but not printing for one user often indicates a driver or spooler issue specific to that user's workstation. Corrupted print spooler files or incorrect driver settings can cause this, while the MFP itself and network are fine.

Answer

The MFP is out of paper.

Answer

The network cable is unplugged from the MFP.

Answer

The MFP's toner cartridge is empty.

Question 10

During a printer installation, the setup wizard asks for the printer's IP address. The multifunction device is connected via Ethernet and has a static IP. Where can you find the IP address on the printer itself?

Accepted Answer

By pressing the 'Home' button, then navigating to 'Network Settings' or 'Information'.. This question tests basic printer configuration knowledge. Most multifunction printers have a control panel menu that displays network settings, including the IP address. Alternatively, printing a configuration page from the printer's menu will show the IP.

Answer

On the back of the printer near the Ethernet port.

Answer

By looking at the toner cartridge label.

Answer

By checking the DHCP server logs on the network.

Question 11

A law office wants to enable secure printing on their multifunction device so that users must enter a PIN at the printer before their documents print. The printer supports this feature. What must be configured to make this work?

Accepted Answer

Configure user authentication and PIN codes in the printer's settings.. Secure printing requires user authentication at the device. The printer must have user accounts or a PIN code system configured, and users must select 'Secure Print' or 'Hold Print' from the driver. The printer then releases the job only after the correct PIN is entered.

Answer

Enable SNMP on the printer.

Answer

Install a print server on the network.

Answer

Update the printer driver to the latest version.

Question 12

An office manager wants to restrict color printing on the multifunction printer to only certain users to save costs. The printer supports user authentication. What is the best way to implement this?

Accepted Answer

Enable user authentication on the printer and assign color printing permissions only to authorized users.. Printer-based access control requires user authentication and role-based permissions. The correct approach is to create user accounts on the printer, assign permissions to color printing only to authorized users, and require authentication before printing. This ensures only authorized users can print in color.

Answer

Remove the color toner cartridges and only install black.

Answer

Configure the printer driver to default to black and white.

Answer

Set up a print server with group policies to block color jobs.

Question 13

A user scans a document to a USB drive attached to the multifunction printer, but the file is saved as a TIFF image instead of a searchable PDF. The user needs the text to be selectable. What should the technician do?

Accepted Answer

Enable OCR in the printer's scan settings and select 'Searchable PDF' as the output format.. To create a searchable PDF, the printer must perform Optical Character Recognition (OCR) on the scanned image. This requires the printer to have an OCR feature enabled and the scan settings to be set to 'PDF with searchable text' or 'OCR PDF'. TIFF is a raw image format without text layer.

Answer

Change the scan file format to JPEG.

Answer

Increase the scan resolution to 1200 DPI.

Answer

Save the file to a network folder instead of USB.

Question 14

During a deployment of a new multifunction printer, the technician needs to ensure the device can scan documents directly to a shared network folder on a Windows server. Which protocol must be configured on the printer to support this?

Accepted Answer

SMB. This question tests knowledge of network protocols used for scanning to a network folder. SMB (Server Message Block) is the standard protocol for file sharing in Windows environments. FTP or email would require additional services, and SNMP is for management only.

Answer

FTP

Answer

SNMP

Answer

SMTP

Question 15

A user reports that their multifunction printer is producing prints with faint, streaky text. The printer uses a toner cartridge and has been in service for two years. The technician has already run a cleaning cycle. What should the technician check next?

Accepted Answer

Check the toner cartridge level. This question tests troubleshooting of laser printer print quality issues. Faint, streaky text often indicates a low toner cartridge, especially after a cleaning cycle didn't help. The imaging drum or fuser could also be culprits, but checking toner level is the simplest next step.

Answer

Replace the fuser assembly

Answer

Update the printer firmware

Answer

Inspect the transfer roller