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Explore the core capabilities of customer engagement apps in Dynamics 365

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Adventure Works, a B2B company, uses Dynamics 365 Sales to manage their sales pipeline. The sales team uses the forecasting feature to predict quarterly revenue. The sales manager noticed that the forecast amounts are often inaccurate because some sales representatives are not updating opportunity close dates and stages regularly. The manager wants to improve forecast accuracy by ensuring that opportunities are updated when they change. The manager also wants to use AI to predict which opportunities are likely to close and to get recommendations for next actions. Which two features should the administrator enable? (Choose TWO.)

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