20+ practice questions focused on Windows OS Troubleshooting — one of the most tested topics on the CompTIA A+ Core 2 220-1202 exam. Each question includes a detailed explanation so you learn why the right answer is correct.
Start Windows OS Troubleshooting PracticeA user is trying to install a legacy application on Windows 10, but the installer fails with a message about 'incompatible version'. The application is known to work on Windows 7. Which compatibility settings should you try first to allow the installation to proceed?
Explanation: Windows 10 includes compatibility modes that emulate older versions of Windows. Running the installer in compatibility mode for Windows 7 can often resolve version-check errors, as it tricks the application into thinking it is running on a compatible OS.
A user in the accounting department cannot print to a network printer that other users can access. They are running Windows 10. When they try to print, they get a message: 'Windows cannot connect to the printer. Access is denied.' What is the most likely cause of this issue?
Explanation: An 'Access is denied' error when other users can print indicates that the user's permissions are the problem, not the printer or driver. This usually means the user account does not have the necessary permissions on the print server or the printer itself.
A user's Windows 10 laptop is experiencing random restarts, especially under heavy load like gaming or video rendering. The Event Viewer shows multiple 'Kernel-Power 41' critical errors. The CPU temperature is normal, and the power supply is functioning. Which component is most likely causing the issue?
Explanation: Kernel-Power 41 errors indicate unexpected shutdowns or restarts. Under heavy load, a failing power supply (even if it appears to function) can cause voltage drops that trigger restarts. However, if the PSU is ruled out, the most likely culprit is the motherboard, as it regulates power delivery to components and can cause instability under load.
A company is migrating from Windows 10 to Windows 11 on 50 computers. After the upgrade, several users report that a critical line-of-business application no longer works. The application ran fine on Windows 10. You need to get it working without rolling back the entire OS. What is the most efficient solution?
Explanation: Windows 11 includes a Windows 10 compatibility mode that can be applied to individual applications. Using the Application Compatibility Toolkit (ACT) or the built-in compatibility troubleshooter to set the application to run in Windows 10 compatibility mode is the most efficient fix, as it does not require a full OS rollback.
A customer complains that their Windows 11 desktop suddenly shows a blue screen with the error 'CRITICAL_PROCESS_DIED' every time they try to launch a specific video editing application. Other programs work fine. What is the most likely cause and the best first troubleshooting step?
Explanation: A 'CRITICAL_PROCESS_DIED' error that occurs only with one application suggests a problem with that application's files or its dependencies. The best first step is to reinstall the application, as this will replace any corrupted files that may be causing the crash.
+15 more Windows OS Troubleshooting questions available
Practice all Windows OS Troubleshooting questions1. Baseline your knowledge
Start with 10 questions to gauge your current understanding of Windows OS Troubleshooting. This tells you whether you need a concept refresher or just practice.
2. Review every explanation
For each question — right or wrong — read the full explanation. Understanding why an answer is correct is more valuable than knowing the answer itself.
3. Focus on exam traps
Windows OS Troubleshooting questions on the 220-1202 frequently use trap wording. Look for subtle differences in answers that test your precision, not just general knowledge.
4. Reach 80% consistently
Do repeated sessions until you score 80%+ three times in a row. Then move to mixed-mode practice to test cross-topic recall under realistic conditions.
The exact number varies per candidate. Windows OS Troubleshooting is tested as part of the CompTIA A+ Core 2 220-1202 blueprint. Practicing with targeted Windows OS Troubleshooting questions ensures you can handle any format or difficulty that appears.
Yes. Courseiva provides free 220-1202 practice questions across all exam topics and domains. The platform includes topic-based practice, mock exams, missed-question review, bookmarked questions, and readiness tracking — no account required.
Difficulty is subjective, but Windows OS Troubleshooting is a high-priority exam concept tested in multiple ways — direct recall, scenario analysis, and command-output interpretation. Consistent practice is the best way to build confidence.
Launch a full Windows OS Troubleshooting practice session with instant scoring and detailed explanations.
Start Windows OS Troubleshooting Practice →