220-1201 Multifunction Devices Practice Test 2 — 15 Questions

Question 1

A company's multifunction printer supports faxing over VoIP. Users report that faxes are frequently incomplete or fail to send. The fax line is connected to an analog telephone adapter (ATA). What should you check first?

Accepted Answer

Check the ATA's configuration to ensure T.38 fax relay is enabled.. Fax over VoIP is sensitive to jitter and latency. The ATA's settings for fax passthrough (T.38) must be enabled and properly configured. Without T.38, fax data may be corrupted by voice codecs.

Answer

Replace the fax modem card in the printer.

Answer

Increase the printer's print resolution.

Answer

Disable the printer's firewall.

Question 2

A user reports that the multifunction printer is producing copies with a faint vertical line running down the entire page. The line appears in the same position on every copy, but printed documents from a PC do not have the line. What is the most likely cause?

Accepted Answer

The scanner glass or scanning strip has a scratch or debris.. This question differentiates between scanner and printer issues. Since the line appears only on copies (scan then print) and not on PC prints, the problem is in the scanner assembly. A dirty or scratched scanner glass or a stuck debris on the scanning element causes consistent vertical lines.

Answer

The toner cartridge is defective and needs replacement.

Answer

The printer's fuser unit is damaged.

Answer

The network cable is faulty.

Question 3

A multifunction printer is connected to a network via Ethernet and also has a USB port for direct printing. A user plugs a USB flash drive into the printer to print a PDF, but the printer does not recognize the drive. The drive works on other computers. What is the most likely cause?

Accepted Answer

The USB flash drive is formatted as NTFS, which the printer does not support.. Multifunction printers often have limitations on USB drive compatibility. The most common issues are the file system format (e.g., exFAT vs. FAT32) or the drive's power draw. Many printers only support FAT32 formatted drives, and some USB 3.0 drives may not be recognized due to power or protocol differences.

Answer

The PDF file is password-protected.

Answer

The printer's USB port is only for service use.

Answer

The printer's IP address is conflicting with another device.

Question 4

A small office has a multifunction printer that supports duplex printing. Users complain that when they select 'Print on Both Sides' from their application, the printer still prints single-sided. The printer driver is installed correctly. What should you check first?

Accepted Answer

Check the printer driver's default duplex setting and change it to 'Print on Both Sides'.. This scenario tests understanding of printer driver settings vs. application settings. Duplex printing must be enabled in both the printer driver properties and the application's print dialog. The driver default setting often overrides application choices if not set properly.

Answer

Ensure the printer has enough paper in the tray.

Answer

Replace the network cable.

Answer

Update the printer firmware to the latest version.

Question 5

A law office wants to enable secure printing on their multifunction device so that users must enter a PIN at the printer before their documents print. The printer supports this feature. What must be configured to make this work?

Accepted Answer

Configure user authentication and PIN codes in the printer's settings.. Secure printing requires user authentication at the device. The printer must have user accounts or a PIN code system configured, and users must select 'Secure Print' or 'Hold Print' from the driver. The printer then releases the job only after the correct PIN is entered.

Answer

Enable SNMP on the printer.

Answer

Install a print server on the network.

Answer

Update the printer driver to the latest version.

Question 6

A user reports that when they scan a document using the flatbed scanner on their multifunction printer, the resulting image has a blue tint. The same user says printing works fine. What is the most likely cause?

Accepted Answer

The scanner lamp is failing. This question tests troubleshooting of scanner-specific issues. A blue tint indicates a problem with the scanner's color calibration or sensor, not the printer's output. The print quality is fine, so the issue is isolated to the scanning subsystem.

Answer

The toner cartridge is low on cyan

Answer

The document is placed upside down

Answer

The printer driver is corrupted

Question 7

A company deploys a new multifunction printer that supports both USB and network connectivity. The printer is installed in a conference room and must be accessible to all employees on the same subnet. Which connection method should the technician use?

Accepted Answer

Connect the printer to the network using an Ethernet cable. This question assesses understanding of connectivity options for shared multifunction devices. A network connection (Ethernet) allows multiple users on the same subnet to access the printer simultaneously. USB is limited to a single directly connected computer.

Answer

Connect the printer via USB to the nearest workstation

Answer

Use a USB-to-Ethernet adapter

Answer

Enable Wi-Fi Direct on the printer

Question 8

A user reports that their multifunction printer makes a loud grinding noise when printing, and the output has vertical black streaks. The technician has already replaced the toner cartridge. What component is most likely failing?

Accepted Answer

The imaging drum. This question tests advanced troubleshooting of laser printer mechanical issues. The imaging drum is a common wear item that can cause grinding noises and vertical streaks when damaged. The fuser or pickup rollers would produce different symptoms.

Answer

The fuser assembly

Answer

The pickup rollers

Answer

The transfer roller

Question 9

A technician is setting up a multifunction printer for a small business that wants to allow employees to print from their smartphones. The printer does not have Wi-Fi Direct, but it is connected to the company's wired network. Which solution would enable mobile printing?

Accepted Answer

Configure the printer to support AirPrint. This question tests knowledge of mobile printing solutions in a network environment. AirPrint is a built-in iOS feature that discovers printers on the same network via Bonjour. Google Cloud Print is deprecated, and Bluetooth or USB tethering are not suitable for a wired network.

Answer

Enable Bluetooth on the printer and pair it with each phone

Answer

Use a USB cable to connect each phone to the printer

Answer

Install Google Cloud Print on the printer

Question 10

A user complains that when they scan a double-sided document using the automatic document feeder (ADF) on their multifunction printer, the back sides of the pages are blank. The printer supports duplex scanning. What is the most likely cause?

Accepted Answer

The scan mode is set to simplex instead of duplex. This scenario tests knowledge of duplex scanning settings on a multifunction device. The ADF is feeding pages correctly, but the printer is set to simplex scanning, which only scans one side. Changing the scan mode to duplex will resolve the issue.

Answer

The ADF rollers are worn out

Answer

The scan resolution is set too low

Answer

The document is too thick for the ADF

Question 11

A user reports that their multifunction printer is producing prints with faint, streaky text. The printer uses a toner cartridge and has been in service for two years. The technician has already run a cleaning cycle. What should the technician check next?

Accepted Answer

Check the toner cartridge level. This question tests troubleshooting of laser printer print quality issues. Faint, streaky text often indicates a low toner cartridge, especially after a cleaning cycle didn't help. The imaging drum or fuser could also be culprits, but checking toner level is the simplest next step.

Answer

Replace the fuser assembly

Answer

Update the printer firmware

Answer

Inspect the transfer roller

Question 12

A technician is configuring a multifunction printer for a legal office that requires all scanned documents to be saved in a searchable PDF format. The printer supports OCR. Which setting must be enabled during the scan job?

Accepted Answer

Enable OCR processing. This question tests knowledge of OCR (Optical Character Recognition) functionality in multifunction devices. OCR converts scanned images into searchable text within a PDF. Without OCR, the PDF would be a non-searchable image.

Answer

Enable duplex scanning

Answer

Set the file format to TIFF

Answer

Increase the scan resolution to 1200 DPI

Question 13

A user's multifunction printer is displaying a 'Replace Fuser' error message, but the technician has a replacement fuser available. After installing the new fuser, the error persists. What is the most likely cause?

Accepted Answer

The fuser error must be cleared via the printer's menu or software. This question tests understanding of printer maintenance procedures and error reset mechanisms. Many printers require a manual reset or calibration after replacing a consumable like the fuser. Simply installing the part without resetting the error code will not clear the message.

Answer

The new fuser is defective

Answer

The printer was not turned off during replacement

Answer

The toner cartridge is also low

Question 14

During a deployment of a new multifunction printer, the technician needs to ensure the device can scan documents directly to a shared network folder on a Windows server. Which protocol must be configured on the printer to support this?

Accepted Answer

SMB. This question tests knowledge of network protocols used for scanning to a network folder. SMB (Server Message Block) is the standard protocol for file sharing in Windows environments. FTP or email would require additional services, and SNMP is for management only.

Answer

FTP

Answer

SNMP

Answer

SMTP

Question 15

A small office has an all-in-one printer that supports scanning to email, but users report that scanned documents are not being delivered. The printer's network settings show a valid IP address, and the SMTP server address is correct. What should the technician check next to resolve this issue?

Accepted Answer

Check the SMTP authentication credentials configured on the printer. This question tests understanding of multifunction device network configuration, specifically scanning to email. The most likely cause is incorrect authentication credentials for the SMTP server, as the printer must log in to send email. Checking network connectivity or DNS would be secondary if the IP is valid and the server address is correct.

Answer

Verify the printer's DNS settings

Answer

Replace the printer's toner cartridge

Answer

Reboot the network switch