CAPM Business Analysis Frameworks Practice Question
A business analyst is using a requirements management tool to store and track requirements. During a review, the BA notices that two stakeholders have conflicting requirements for the same system feature. What is the best approach to resolve this conflict?
⚠ Common exam trap
Test-takers frequently assume escalation or documentation is sufficient, but CAPM emphasizes the BA's role as a facilitator to resolve conflicts through collaboration, not through authority or deferral.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Facilitate a meeting with both stakeholders to discuss and reach a consensus.
The business analyst's role includes facilitating stakeholder collaboration to resolve conflicts, ensuring that requirements are aligned with business needs. Using a requirements management tool to track conflicting requirements is insufficient; the BA must actively mediate a discussion to reach consensus, as this is a core competency in business analysis frameworks like the BABOK.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Choose the requirement from the stakeholder with higher authority.
Why it's wrong here
This may not lead to the best solution and can damage stakeholder relationships.
- ✗
Document both requirements and let the development team decide.
Why it's wrong here
The development team is not best positioned to resolve business conflicts.
- ✓
Facilitate a meeting with both stakeholders to discuss and reach a consensus.
Why this is correct
Collaboration helps find a solution that satisfies key business needs.
- ✗
Escalate the conflict to the project sponsor immediately.
Why it's wrong here
Escalation should be a last resort after attempts to resolve collaboratively.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CAPM practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CAPM exam.